Brother International DCP-7065DN Users Manual - English - Page 54

B Troubleshooting, Error and maintenance messages - replace drum

Get Brother International DCP-7065DN PDF manuals and user guides
UPC - 012502627128
View all Brother International DCP-7065DN manuals
Add to My Manuals
Save this manual to your list of manuals

Page 54 highlights

B Troubleshooting B Error and maintenance messages B As with any sophisticated office product, errors may occur and consumable items may need to be replaced. If this happens, your machine identifies the error or required routine maintenance and shows the appropriate message. The most common error and maintenance messages are shown below. You can correct most errors and perform routine maintenance by yourself. If you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips: Visit us at http://solutions.brother.com/. Error Message Cartridge Error Cooling Down Wait for a while Cover is Open Cover is Open (For DCP-7065DN) Cover is Open Document Jam (For DCP-7065DN) Drum Error Drum Stop Cause Action The toner cartridge is not installed Pull out the drum unit and remove the toner properly. cartridge, then re-install the toner cartridge in the drum unit. The temperature of the drum unit or toner cartridge is too hot. The machine will pause its current print job and go into cooling down mode. During the cooling down mode, you will hear the cooling fan running while the LCD shows Cooling Down, and Wait for a while. Make sure that you can hear the fan in the machine spinning and that the exhaust outlet is not blocked by something. If the fan is spinning, remove any obstacles that surround the exhaust outlet, and then leave the machine turned on but do not use it for several minutes. If the fan is not spinning, disconnect the machine from the AC power outlet for several minutes then reconnect it. The front cover is not completely Close the front cover of the machine. closed. The ADF cover is not completely Close the ADF cover of the machine. closed. The ADF is open while loading a Close the ADF cover of the machine, then document. press Stop/Exit. The fuser cover is not completely closed or paper was jammed in the back of the machine when you turned on the power.  Close the fuser cover of the machine.  Make sure paper is not jammed inside the back of the machine, and then close the fuser cover and press Start. The document was not inserted or fed properly, or the document scanned from the ADF was too long. See Document is jammed in the top of the ADF unit (For DCP-7065DN) on page 43 or Using the automatic document feeder (ADF) (For DCP-7065DN) on page 21. The corona wire on the drum unit Clean the corona wire on the drum unit. needs to be cleaned. (See Cleaning the corona wire on page 34.) It is time to replace the drum unit. Replace the drum unit. (See Replacing the drum unit on page 36.) 40

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
40
B
Error and maintenance messages
B
As with any sophisticated office product, errors may occur and consumable items may need to be
replaced. If this happens, your machine identifies the error or required routine maintenance and
shows the appropriate message. The most common error and maintenance messages are shown
below.
You can correct most errors and perform routine maintenance by yourself. If you need more help,
the Brother Solutions Center offers the latest FAQs and troubleshooting tips:
.
Troubleshooting
B
Error Message
Cause
Action
Cartridge Error
The toner cartridge is not installed
properly.
Pull out the drum unit and remove the toner
cartridge, then re-install the toner cartridge
in the drum unit.
Cooling Down
Wait for a while
The temperature of the drum unit
or toner cartridge is too hot. The
machine will pause its current
print job and go into cooling down
mode. During the cooling down
mode, you will hear the cooling
fan running while the LCD shows
Cooling Down
, and
Wait for
a while
.
Make sure that you can hear the fan in the
machine spinning and that the exhaust
outlet is not blocked by something.
If the fan is spinning, remove any obstacles
that surround the exhaust outlet, and then
leave the machine turned on but do not use
it for several minutes.
If the fan is not spinning, disconnect the
machine from the AC power outlet for
several minutes then reconnect it.
Cover is Open
The front cover is not completely
closed.
Close the front cover of the machine.
Cover is Open
(For DCP-7065DN)
The ADF cover is not completely
closed.
Close the ADF cover of the machine.
The ADF is open while loading a
document.
Close the ADF cover of the machine, then
press
Stop/Exit
.
Cover is Open
The fuser cover is not completely
closed or paper was jammed in
the back of the machine when
you turned on the power.
Close the fuser cover of the machine.
Make sure paper is not jammed inside
the back of the machine, and then close
the fuser cover and press
Start
.
Document Jam
(For DCP-7065DN)
The document was not inserted
or fed properly, or the document
scanned from the ADF was too
long.
See
Document is jammed in the top of the
ADF unit (For DCP-7065DN)
on page 43 or
Using the automatic document feeder (ADF)
(For DCP-7065DN)
on page 21.
Drum Error
The corona wire on the drum unit
needs to be cleaned.
Clean the corona wire on the drum unit.
(See
Cleaning the corona wire
on page 34.)
Drum Stop
It is time to replace the drum unit.
Replace the drum unit. (See
Replacing the
drum unit
on page 36.)