Brother International DCP-7065DN Users Manual - English - Page 68

If you are having difficulty with your machine

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If you are having difficulty with your machine B IMPORTANT For technical help, you must call the country where you bought the machine. Calls must be made from within that country. If you think there is a problem, check the chart below and follow the troubleshooting tips. You can solve most problems by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com/. Copy difficulties Difficulties Vertical black line appears in copies. Copies are blank. Suggestions Black vertical lines on copies are typically caused by dirt or correction fluid on the glass strip, or the corona wire is dirty. (See Cleaning the scanner glass in Appendix A of the Advanced User's Guide and Cleaning the corona wire on page 34.) Make sure you are loading the document properly. (See Using the automatic document feeder (ADF) (For DCP-7065DN) on page 21 or Using the scanner glass on page 22.) Printing difficulties Difficulties Poor print quality Suggestions See Improving the print quality on page 59. 54

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54
If you are having difficulty with your machine
B
IMPORTANT
For technical help, you must call the country where you bought the machine. Calls must be
made
from within
that country.
If you think there is a problem, check the chart below and follow the troubleshooting tips. You can
solve most problems by yourself.
If you need additional help, the Brother Solutions Center offers the latest FAQs and
troubleshooting tips.
.
Copy difficulties
Difficulties
Suggestions
Vertical black line appears in
copies.
Black vertical lines on copies are typically caused by dirt or correction fluid on the
glass strip, or the corona wire is dirty. (See
Cleaning the scanner glass
in
Appendix A
of the
Advanced User's Guide
and
Cleaning the corona wire
on page 34.)
Copies are blank.
Make sure you are loading the document properly. (See
Using the automatic
document feeder (ADF) (For DCP-7065DN)
on page 21 or
Using the scanner
glass
on page 22.)
Printing difficulties
Difficulties
Suggestions
Poor print quality
See
Improving the print quality
on page 59.