Brother International HL 1030 Service Manual - Page 7

Periodic Maintenance, Troubleshooting, Network Problem For Hl-1270n Only - printer

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TABLE OF CONTENTS CHAPTER 5 PERIODIC MAINTENANCE 5-1 1. CONSUMABLE PARTS 5-1 1.1 Drum Unit...5-1 1.2 Toner Cartridge...5-2 2. PERIODICAL REPLACEMENT PARTS 5-4 3. PERIODICAL CLEANING 5-5 3.1 Cleaning the Printer Exterior 5-5 3.2 Cleaning the Drum Unit...5-5 3.3 Cleaning the Scanner Window 5-6 3.4 Cleaning the Electrical Terminals 5-6 4. MTBF / MTTR ...5-7 CHAPTER 6 TROUBLESHOOTING 6-1 1. INTRODUCTION ...6-1 1.1 Initial Check ...6-1 1.2 Warnings for Maintenance Work 6-2 1.3 Identify the Problem ...6-3 2. OPERATOR CALLS & SERVICE CALLS 6-4 2.1 Operator Calls...6-4 2.2 Service Calls ...6-4 3. ERROR MESSAGES 6-6 3.1 Error Messages in the Status Monitor 6-6 3.2 Error Message Printouts 6-8 4. PAPER PROBLEMS 6-9 4.1 Paper Load Problems ...6-9 4.2 Paper Jams...6-10 4.2.1 Clearing the jammed paper 6-10 4.2.2 Causes & countermeasures 6-11 4.3 Paper Feeding Problems 6-12 5. SOFTWARE SETTING PROBLEMS 6-14 6. MALFUNCTIONS 6-18 7. IMAGE DEFECTS 6-23 7.1 Image Defect Examples 6-23 7.2 Troubleshooting Image Defect 6-24 7.3 Location of Grounding Contacts 6-41 7.3.1 Drum unit ...6-41 7.3.2 Printer body & paper cassette 6-41 8. INCORRECT PRINTOUT 6-42 9. NETWORK PROBLEM (FOR HL-1270N ONLY 6-45 9.1 Installation Problem ...6-45 9.2 Intermittent Problem...6-46 9.3 TCP/IP Troubleshooting 6-47 9.4 UNIX Troubleshooting...6-47 v

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TABLE OF CONTENTS
v
CHAPTER 5
PERIODIC MAINTENANCE
...............................................
5-1
1.
CONSUMABLE PARTS
................................ ................................ ...........................
5-1
1.1
Drum Unit
..........................................................................................................................
5-1
1.2
Toner Cartridge
.................................................................................................................
5-2
2.
PERIODICAL REPLACEMENT PARTS
................................ ................................ ...
5-4
3.
PERIODICAL CLEANING
................................ ................................ ........................
5-5
3.1
Cleaning the Printer Exterior
.............................................................................................
5-5
3.2
Cleaning the Drum Unit
.....................................................................................................
5-5
3.3
Cleaning the Scanner Window
..........................................................................................
5-6
3.4
Cleaning the Electrical Terminals
.....................................................................................
5-6
4.
MTBF / MTTR
................................ ................................ ................................ ..........
5-7
CHAPTER 6
TROUBLESHOOTING
........................................................
6-1
1.
INTRODUCTION
................................ ................................ ................................ .....
6-1
1.1
Initial Check
......................................................................................................................
6-1
1.2
Warnings for Maintenance Work
.......................................................................................
6-2
1.3
Identify the Problem
..........................................................................................................
6-3
2.
OPERATOR CALLS & SERVICE CALLS
................................ ................................
6-4
2.1
Operator Calls
...................................................................................................................
6-4
2.2
Service Calls
.....................................................................................................................
6-4
3.
ERROR MESSAGES
................................ ................................ ...............................
6-6
3.1
Error Messages in the Status Monitor
..............................................................................
6-6
3.2
Error Message Printouts
...................................................................................................
6-8
4.
PAPER PROBLEMS
................................ ................................ ................................
6-9
4.1
Paper Load Problems
.......................................................................................................
6-9
4.2
Paper Jams
.....................................................................................................................
6-10
4.2.1
Clearing the jammed paper
...............................................................................................
6-10
4.2.2
Causes & countermeasures
..............................................................................................
6-11
4.3
Paper Feeding Problems
................................................................................................
6-12
5.
SOFTWARE SETTING PROBLEMS
................................ ................................ .....
6-14
6.
MALFUNCTIONS
................................ ................................ ................................ ...
6-18
7.
IMAGE DEFECTS
................................ ................................ ................................ ..
6-23
7.1
Image Defect Examples
..................................................................................................
6-23
7.2
Troubleshooting Image Defect
........................................................................................
6-24
7.3
Location of Grounding Contacts
.....................................................................................
6-41
7.3.1
Drum unit
..........................................................................................................................
6-41
7.3.2
Printer body & paper cassette
...........................................................................................
6-41
8.
INCORRECT PRINTOUT
................................ ................................ ......................
6-42
9.
NETWORK PROBLEM (FOR HL-1270N ONLY)
................................ ....................
6-45
9.1
Installation Problem
........................................................................................................
6-45
9.2
Intermittent Problem
........................................................................................................
6-46
9.3
TCP/IP Troubleshooting
..................................................................................................
6-47
9.4
UNIX Troubleshooting
.....................................................................................................
6-47