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Brother International HL 4040CN Network Users Manual - English - Page 157

Troubleshooting, Overview - printing problem

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13 Troubleshooting 13 Overview 13 This chapter explains how to resolve typical network problems you may encounter when using the Brother network printer. If, after reading this chapter, you are unable to resolve your problem, please visit the Brother Solutions Center at: http://solutions.brother.com This chapter is divided into the following sections: „ General problems „ Network print software installation problems „ Printing problems „ Protocol-specific troubleshooting 13 150

Section	Page
Network User's Guide	1
Definitions of warnings, cautions, and notes	2
Trademarks	2
Compilation and publication notice	2
IMPORTANT NOTE:	3
Brother Numbers	3
Table of Contents	4
1 Introduction	8
Overview	8
Network function features	9
Network printing	9
Management utility	9
BRAdmin Light	9
BRAdmin Professional (for Windows®)	9
Web BRAdmin (For Windows®)	9
Types of network connection	10
Network connection example	10
Peer-to-Peer printing using TCP/IP	10
Network Shared printing	11
Wireless network connection example (HL-4070CDW)	12
Connected to a wireless capable computer with an access point in the network (Infrastructure mode)	12
Connected to a wireless capable computer without an access point in the network (Ad-hoc mode)	12
An access point is in the network, but the computer is not wireless capable	13
Protocols	14
TCP/IP protocols and functionalities	14
DHCP/BOOTP/RARP	14
APIPA	14
DNS client	14
NetBIOS/IP	14
LPR/LPD	14
Port9100	14
SMTP client	15
IPP	15
mDNS	15
Telnet	15
SNMP	15
Web server (HTTP)	15
2 Configuring your printer for a network with an Ethernet cable connection	16
Overview	16
IP addresses, subnet masks and gateways	17
IP address	17
How the IP address is assigned to your print server:	17
Subnet mask	18
Gateway (and router)	18
Setting the IP address and subnet mask	19
Using the BRAdmin Light utility to configure your network printer	19
BRAdmin Light	19
Using the control panel to configure your printer for a network	21
Using other methods to configure your printer for a network	21
Changing the print server settings	22
Using the BRAdmin Light utility to change the print server settings	22
Using the control panel to change the print server settings	22
Using Web Based Management (web browser) to change the print server settings	22
3 Configuring your printer for a wireless network (For HL-4070CDW)	24
Overview	24
Confirm your network environment	24
Wireless network connection example	24
Connected to a wireless capable computer with an access point in the network (Infrastructure mode)	24
Connected to a wireless capable computer without an access point in the network (Ad-hoc mode)	25
An access point is in the network, but the computer is not wireless capable	25
Confirm your network environment	26
Configuration using SecureEasySetup™.	26
Configuration temporarily using a network cable	26
Configuration using a wireless computer.	26
Wireless network terms and concepts	27
SSID (Service Set Identifier) and channels	27
SSID	27
Channels	27
Authentication and encryption	27
Authentication methods	27
Encryption methods	28
Network Key	29
Configuring your printer for a wireless network	30
Using the SecureEasySetup™ software to configure your printer for a wireless network	30
For Windows® users	31
For Macintosh® users	33
Using the Brother automatic installer application on the CD-ROM to configure your wireless network printer	35
Using the Setup Wizard from the control panel	35
For Windows® users	38
For Macintosh® users	40
Changing the print server settings	42
Using the BRAdmin Professional utility to change print server settings (for Windows®)	42
Using the control panel to change print server settings	43
Using Web Based Management (web browser) to change print server settings	43
Using other methods to change print server settings	43
4 Wireless configuration for Windows® using the Brother automatic installer application	44
Configuration with an access point that supports SecureEasySetup™	44
Configuration in Infrastructure mode	49
Before configuring the wireless settings	49
Configure the wireless settings	50
Configuration in Ad-hoc mode	61
Before configuring the wireless settings	61
Configure the wireless settings	62
Installing the printer driver	71
5 Wireless configuration for Macintosh® using the Brother automatic installer application	74
Configuration with an access point that supports SecureEasySetup™	74
Configuration in Infrastructure mode	79
Before configuring the wireless settings	79
Configure the wireless settings	80
Configuration in Ad-hoc mode	89
Before configuring the wireless settings	89
Configure the wireless settings	90
Installing the printer driver	98
6 Network printing from Windows®: basic TCP/IP Peer-to-Peer printing	101
Overview	101
Configuring the standard TCP/IP port	102
Printer driver not yet installed	102
For Windows Vista™	102
For Windows® 2000/XP and Windows Server® 2003	103
Printer driver already installed	104
Other sources of information	104
7 Network printing from Windows®: NetBIOS Peer-to-Peer printing	105
Overview	105
Print server configuration for Windows® 2000/XP, Windows Vista™ and Windows Server® 2003	106
Print server configuration	106
Changing the Workgroup/Domain Name using the BRAdmin Professional utility	106
Changing the Workgroup/Domain Name using Web Based Management (web browser)	107
Changing the Workgroup/Domain Name using Telnet	107
8 Internet printing for Windows®	108
Overview	108
IPP printing for Windows® 2000/XP, Windows Vista™ and Windows Server® 2003	108
For Windows Vista™	108
For Windows® 2000/XP and Windows Server® 2003	110
Specifying a different URL	112
Other sources of information	112
9 Network printing from Macintosh®	113
Overview	113
How to select the printer driver (TCP/IP)	113
10 Control panel setup	115
Overview	115
Changing the print server settings using the control panel LAN menu	116
Control panel LAN menu table and default factory settings	116
(HL-4040CN / HL-4050CDN)	116
(HL-4070CDW)	117
Wired menu options	118
WLAN menu options (HL-4070CDW only)	120
Printing the Printer Settings Page	123
How to print the Printer Settings Page	123
Restoring the network settings to factory default	124
Disabling the APIPA protocol	125
11 Driver Deployment Wizard (Windows® only)	126
Overview	126
Connection methods	126
Peer-to-peer	126
Network Shared	127
Local Printer (USB, LPT1)	127
How to install the Driver Deployment Wizard software	128
Using the Driver Deployment Wizard software	129
12 Security features	131
Overview	131
Security terms	131
Security protocols	132
Security methods for E-mail notification	132
Configuring the protocol settings	133
Managing your network printer securely	134
Secure Management using Web Based Management (web browser)	134
Secure Management using BRAdmin Professional (for Windows®)	135
Printing documents securely using IPPS	136
Specifying a different URL	136
Using E-mail notification with user authentication	137
Creating and installing a certificate	139
Creating and installing self-signed certificate	141
How to create and install a self-signed certificate	141
How to install the self-signed certificate on your computer	142
Creating CSR and installing a certificate	153
How to create the CSR	153
How to install the certificate to your printer	153
Import and export the certificate and private key	155
How to import the certificate and private key	155
How to export the certificate and private key	156
13 Troubleshooting	157
Overview	157
General problems	158
Network print software installation problems	160
Printing problems	162
Protocol-specific troubleshooting	163
Windows® 2000/XP, Windows Vista™ and Windows Server® 2003 IPP troubleshooting	163
I want to use a different Port number other than 631.	163
The Get More Info option in Windows® 2000 is not working	163
Web Based Management (web browser) troubleshooting (TCP/IP)	163
Wireless network troubleshooting	164
Wireless setup problems	164
Wireless connection problem	165
Appendix A	166
Using services	166
Other ways to set the IP address (for advanced users and administrators)	166
Using DHCP to configure the IP address	166
Using BOOTP to configure the IP address	166
Using RARP to configure the IP address	167
Using APIPA to configure the IP address	168
Using ARP to configure the IP address	168
Windows® systems	168
UNIX®/Linux systems	168
Using the Telnet console to configure the IP address	169
Using the Brother Web BRAdmin server software for IIS* to configure the IP address	170
Appendix B	171
Print server specifications	171
Ethernet wired network	171
Ethernet wireless network	172
Computer requirements	173
Management utilities	173
Appendix C	174
Open Source Licensing Remarks	174
Open SSL statements	174
OpenSSL License	174
Original SSLeay License	175