Brother International IntelliFax-3550 Users Manual - English - Page 123

Error Messages

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3550-US-5.0 REGULAR MAINTENANCE AND TROUBLESHOOTING Ch.13 If additional help is needed, please contact the following Customer Service numbers : U.S.A. 1-800-284-4FAX (4329) (Voice) 1-908-271-1937 (Fax) Canada 1-800-853-6660 (Voice) (Calling from within Canada 8:00 A.M. - 8:00 P.M. E.S.T.) 1-514-685-6464 (Voice) (From within Montreal) For products and Service information you may also contact us via the Brother Bulletin Board and the Internet: U.S.A. Canada 1-714-859-2610 (BBS) http://www.brother.com (Internet) 1-514-685-2040 (BBS) Accessory Orders: If you have a Visa, Master Card or Discover credit card, you can order accessories for your product directly from Brother: U.S.A. Canada 1-888-879-3232 (Voice) 1-800-947-1445 (Fax) 1-800-668-2768 (Voice) Error Messages Occasionally you may encounter a problem with your fax machine or telephone line. If this happens, your fax machine often identifies the problem and displays an error message. When you see an error message on the display, refer to the following list: CHANGE DRUM You can clear a print quality problem by replacing the drum unit with a new one if the display shows CHANGE DRUM. The drum unit is at the end of its life. CHANGE TONER If the display shows CHANGE TONER and at the same time, the toner empty LED on the control panel flashes on and off, you can still print. But the toner is depleted, it is telling you that the toner will soon run out within 100 pages. Order a new toner cartridge. CHANGE TONER and TONER EMPTY The toner is used up and printing is not possible. Replace the toner cartridge with a new one. (See page 12-1) CHECK PAPER SIZE Your Recording Paper size setting may not be set correctly for the recording paper you are using (see page 7-5). When you see this error, the reduction ratio automatically will be changed to AUTO if you have used a fixed reduction ratio (see page 7-6~7). COMM. ERROR XX YY A poor quality phone line caused a communications error. Try the call again. CHECK PAPER The machine is out of paper or the paper is not properly loaded in the multipurpose sheet feeder. Refill the paper or remove the paper and load it again. 13-9

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REGULAR MAINTENANCE AND TROUBLESHOOTING
3550-US-5.0
Ch.13
Ch.13
Ch.13
Ch.13
Ch.13
If additional help is needed,
please contact the following Customer Service numbers :
U.S.A.
U.S.A.
U.S.A.
U.S.A.
U.S.A.
1-800-284-4FAX(4329)(Voice)
1-800-284-4FAX(4329)(Voice)
1-800-284-4FAX(4329)(Voice)
1-800-284-4FAX(4329)(Voice)
1-800-284-4FAX(4329)(Voice)
1-908-271-1937(Fax)
1-908-271-1937(Fax)
1-908-271-1937(Fax)
1-908-271-1937(Fax)
1-908-271-1937(Fax)
Canada
Canada
Canada
Canada
Canada
1-800-853-6660(Voice)
1-800-853-6660(Voice)
1-800-853-6660(Voice)
1-800-853-6660(Voice)
1-800-853-6660(Voice)
(Calling from within Canada 8:00 A.M. - 8:00 P.M. E.S.T.)
(Calling from within Canada 8:00 A.M. - 8:00 P.M. E.S.T.)
(Calling from within Canada 8:00 A.M. - 8:00 P.M. E.S.T.)
(Calling from within Canada 8:00 A.M. - 8:00 P.M. E.S.T.)
(Calling from within Canada 8:00 A.M. - 8:00 P.M. E.S.T.)
1-514-685-6464 (Voice) (From within Montreal)
1-514-685-6464 (Voice) (From within Montreal)
1-514-685-6464 (Voice) (From within Montreal)
1-514-685-6464 (Voice) (From within Montreal)
1-514-685-6464 (Voice) (From within Montreal)
For products and Service information you may also contact us via the Brother Bulletin Board and
the Internet:
U.S.A.
U.S.A.
U.S.A.
U.S.A.
U.S.A.
1-714-859-2610(BBS)
1-714-859-2610(BBS)
1-714-859-2610(BBS)
1-714-859-2610(BBS)
1-714-859-2610(BBS)
Canada
Canada
Canada
Canada
Canada
1-514-685-2040(BBS)
1-514-685-2040(BBS)
1-514-685-2040(BBS)
1-514-685-2040(BBS)
1-514-685-2040(BBS)
Accessory Orders:
If you have a Visa, Master Card or Discover credit card, you can order accessories for your product
directly from Brother:
U.S.A.
U.S.A.
U.S.A.
U.S.A.
U.S.A.
1-888-879-3232(Voice)
1-888-879-3232(Voice)
1-888-879-3232(Voice)
1-888-879-3232(Voice)
1-888-879-3232(Voice)
1-800-947-1445(Fax)
1-800-947-1445(Fax)
1-800-947-1445(Fax)
1-800-947-1445(Fax)
1-800-947-1445(Fax)
Canada
Canada
Canada
Canada
Canada
1-800-668-2768(Voice)
1-800-668-2768(Voice)
1-800-668-2768(Voice)
1-800-668-2768(Voice)
1-800-668-2768(Voice)
Error Messages
Error Messages
Error Messages
Error Messages
Error Messages
Occasionally you may encounter a problem with your fax machine or telephone line. If this
happens,yourfaxmachineoftenidentifiestheproblemanddisplaysanerrormessage.Whenyou
see an error message on the display, refer to the following list:
CHANGE DRUM
You can clear a print quality problem by replacing the drum unit with a new one if the display
shows CHANGE DRUM. The drum unit is at the end of its life.
CHANGE TONER
If the display shows CHANGE TONER and at the same time, the toner empty LED on the control
panel flashes on and off, you can still print. But the toner is depleted, it is telling you that the toner
will soon run out within 100 pages. Order a new toner cartridge.
CHANGE TONER and TONER EMPTY
The toner is used up and printing is not possible. Replace the toner cartridge with a new one. (See
page12-1)
CHECK PAPER SIZE
Your Recording Paper size setting may not be set correctly for the recording paper you are using
(see page 7-5). When you see this error, the reduction ratio automatically will be changed to AUTO
if you have used a fixed reduction ratio (see page 7-6~7).
COMM. ERROR XX YY
A poor quality phone line caused a communications error. Try the call again.
CHECK PAPER
The machine is out of paper or the paper is not properly loaded in the multipurpose sheet feeder.
Refill the paper or remove the paper and load it again.