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Brother International MFC 640CW Users Manual - English - Page 144

Troubleshooting and routine maintenance, Troubleshooting, Error messages - usb

UPC - 012502614036

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13 Troubleshooting and routine maintenance Troubleshooting IMPORTANT For technical help, you must call the country where you bought the machine. Calls must be made from within that country. Error messages As with any sophisticated office product, errors may occur. If this happens, your machine identifies the problem and displays an error message. The most common error messages are shown below. You can correct most problems by yourself. If you need additional help, the Brother Solutions Center offers latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com. ERROR MESSAGES ERROR MESSAGE CAUSE ACTION Comm.Error Poor phone line quality caused a communication error. Try the call again. If the problem continues, call the telephone company and ask them to check your phone line. Connection Fail You tried to poll a fax machine that Check the other fax machine's polling setup. is not in Polled Waiting mode. Cover is Open The scanner cover is not closed completely. Lift the scanner cover and then close it again. Data Remaining Print data remains in the machine's memory. Re-start printing from your computer. Print data remains in the machine's memory. The USB cable was unplugged while the computer was sending the data to the machine. Press Stop/Exit. The machine will cancel the job and eject the page that is being printed. Disconnected The other person or other person's Try to send or receive again. fax machine stopped the call. 13 - 1 TROUBLESHOOTING AND ROUTINE MAINTENANCE

Section	Page
USER’S GUIDE MFC-640CW	1
Brother numbers	3
Register your product	3
Frequently asked questions (FAQs)	3
For Customer Service	3
Brother fax back system (USA only)	4
Ordering accessories and supplies	4
Notice - Disclaimer of Warranties (USA and Canada)	5
Compilation and Publication Notice	5
Brother® One Year Limited Warranty and Replacement Service (USA only)	6
BROTHER MULTIFUNCTION CENTER/FACSIMILE MACHINE LIMITED WARRANTY (Canada only)	8
Safety precautions	9
To use the machine safely	9
Choosing a location	11
Quick Reference Guide	12
Sending faxes	12
Storing numbers	12
Dialing operations	13
Making copies	13
How to access the complete User’s Guide	14
To view Documentation (For Windows®)	14
How to find Scanning instructions	15
To view Documentation (For Macintosh®)	16
How to find Scanning instructions	16
How to access Brother Support (For Windows®)	17
Table of Contents	18
1 Introduction	26
Using this Guide	26
Finding information	26
Symbols used in this Guide	26
Control panel overview	27
Turning the machine on and off	29
On/Off Setting	30
Load documents	31
Using the ADF (automatic document feeder)	31
Using the scanner glass	33
About paper	34
Recommended Paper	34
Handling and using special paper	35
Paper type and size for each operation	36
Paper weight, thickness and capacity	37
Paper capacity of the output paper tray	37
Printable area	38
How to load paper, envelopes and post cards	39
To load paper or other media	39
To load envelopes	41
To load post cards	42
About fax machines	43
Custom features	43
Do you have Voice Mail on the phone line?	43
Why should there be problems?	43
How can you avoid possible problems?	43
Fax tones and handshake	44
ECM (Error Correction Mode)	45
2 Getting started	46
Initial Setup	46
Setting the Date and Time	46
Setting Tone and Pulse dialing mode	46
Setting the Station ID	47
General Setup	48
Setting the Mode Timer	48
Setting the Paper Type	49
Setting the Paper Size	49
Setting the Ring Volume	50
Setting the Beeper Volume	50
Setting the Speaker Volume	51
Setting the Handset Volume	52
Choosing the Handset Volume (For Volume Amplify)	53
Setting Volume Amplify	54
Turning on Automatic Daylight Savings Time	55
Setting the LCD Contrast	55
3 Setup Send	56
How to enter Fax mode	56
How to dial	56
Manual dialing	56
Speed-Dialing	57
Search	57
Manual and automatic fax Redial	57
How to Fax	58
Color fax transmission	58
Faxing from the ADF	58
Faxing from the scanner glass	59
Automatic transmission	60
Manual transmission	60
Sending a fax at the end of a conversation	61
Out of Memory message	61
Basic sending operations	62
Sending faxes using multiple settings	62
Contrast	62
Fax Resolution	63
Dual Access (Black & White only)	64
Real Time Transmission	65
Checking job status	66
Canceling a fax in progress	66
Canceling a waiting job	66
Advanced sending operations	67
Broadcasting (Black & White only)	67
To Stop a Broadcast In Progress	68
Overseas Mode	68
Delayed Fax (Black & White only)	69
Setting up Polled Transmit (Black & White only)	69
Delayed Batch Transmission (Black & White only)	70
Faxing A4 size documents from the scanner glass	70
4 Setup Receive	71
Basic receiving operations	71
Choosing the Receive Mode	71
To select or change your Receive Mode	72
Setting the Ring Delay	73
Setting Toll Saver (Msg Ctr mode)	74
Setting the F/T Ring Time (Fax/Tel mode only)	75
Setting the Fax/Tel Announcement	75
Easy Receive	76
Printing a reduced incoming fax (Auto Reduction)	77
Receiving a fax at the end of a conversation	77
Printing a fax from the memory	77
Polling	78
Setting up Polling Receive	78
Setting up Sequential Polling Receive	78
5 Quick-Dial numbers and dialing options	79
Storing numbers for easy dialing	79
Storing Speed-Dial numbers	79
Changing Speed-Dial numbers	80
Setting up Groups for Broadcasting	81
Dialing options	83
Access codes and credit card numbers	83
Pause	84
Tone or Pulse	84
Telephone (voice) operations	85
How to dial	85
Making a telephone call	85
Answering calls with the Speaker Phone	86
Hold	86
6 Remote Fax Options (Black & White only)	87
Setting up Fax Forwarding	87
Programming your pager number	88
Setting Fax Storage	89
Setting PC Fax Receive	89
Changing your PC	90
Turning off Remote Fax Options	91
Changing Remote Fax Options	91
Setting your Remote Access Code	92
Remote Retrieval	93
Using your Remote Access Code	93
Remote commands	94
Retrieving fax messages	96
Changing your Fax Forwarding number	96
7 Message Center	97
Message Center mode	97
Setting up the Message Center	97
Recording Message Center Outgoing Message	98
Listening to Outgoing Message (OGM)	98
Erasing Outgoing Message (OGM)	99
Activating Message Center mode	99
Message indicator	99
Playing voice messages	100
Printing a fax message	100
Erasing incoming messages	101
To erase voice messages individually	101
To erase messages all at once	101
Setting Maximum Time for incoming messages	102
Setting Toll Saver	102
ICM Recording Monitor	102
Recording a conversation	102
Record Fax/Tel Outgoing Announcement (F/T OGM)	103
8 Printing reports	104
Fax settings and activity	104
Customizing the Transmission Verification Report	104
Setting the Journal Period	105
Printing reports	106
How to print a report	106
9 Making copies	107
Using the machine as a copier	107
Enter Copy mode	107
Making a single copy	108
Making multiple copies	108
Stop copying	108
Using the Copy Options key	109
Changing the temporary copy settings	110
Increasing copy speed or quality	111
Enlarging or reducing the image copied	112
Setting paper type	113
Setting paper size	114
Adjusting brightness	114
Sorting copies using the ADF	115
Making N in 1 copies or a poster (Page Layout)	116
Changing the default copy settings	119
Increasing copy speed or quality	119
Adjusting brightness	119
Adjusting contrast	119
Adjusting color saturation	120
Out of Memory message	120
Legal limitations	121
10 Walk-Up PhotoCapture Center™	122
Introduction	122
PhotoCapture Center™ requirements	123
Getting started	124
Printing the Index (Thumbnails)	126
Printing images	127
DPOF printing	129
Changing the default settings	130
Increasing print speed or quality	130
Setting the paper & size	130
Adjusting brightness	130
Adjusting contrast	131
Color enhancement (True2Life®)	131
Cropping	132
Borderless	132
Scan to Card	133
Changing the default quality	134
Changing the default black & white file format	134
Changing the default color file format	134
Understanding the Error Messages	135
Using PhotoCapture Center™ from your computer	135
11 Software and Network features	136
12 Important information	137
Standard telephone and FCC Notices These notices are in effect on models sold and used in the United States only	137
Federal Communications Commission (FCC) Declaration of Conformity (USA only)	139
Important	139
Industry Canada Compliance Statement (Canada only)	140
LAN connection	140
International ENERGY STAR® Compliance Statement	140
Important safety instructions	141
Trademarks	143
13 Troubleshooting and routine maintenance	144
Troubleshooting	144
Error messages	144
Document jams	148
Document is jammed in the top of the ADF unit	148
Document is jammed inside the ADF unit	148
Printer jam or paper jam	149
Paper is jammed inside the paper tray	149
Paper is jammed inside the machine	150
If you are having difficulty with your machine	152
Setting Dial Tone	157
Compatibility	157
How to improve print quality	158
Cleaning the print head	158
Checking the print quality	159
Checking the printing alignment	161
Checking the ink volume	162
Packing and shipping the machine	163
Routine maintenance	166
Cleaning the scanner	166
Cleaning the machine printer platen	167
Cleaning the Paper Pick-up Roller	168
Replacing the ink cartridges	169
Uninstalling the handset and the handset cradle	173
Uninstalling the handset and handset cradle	173
Appendix A	174
Setting up telephone services	174
Distinctive Ring	174
What does your telephone company’s ‘Distinctive Ring’ do?	174
What does Brother’s ‘Distinctive Ring’ do?	175
Do you have Voice Mail?	175
Before you choose the ring pattern to register	176
Registering the Distinctive Ring pattern	177
Turning off the Distinctive Ring	177
Caller ID	178
Viewing Caller ID List	179
Printing Caller ID List	179
Advanced receiving operations	180
Operation from extension telephones	180
For Fax/Tel mode when power key is On	180
Fax/Tel mode when power key is Off	180
Using a cordless external handset	181
Changing the remote codes	181
Connecting an external device to your machine	182
Connecting an external telephone	182
Connecting an external telephone answering device (TAD)	182
Sequence	182
Connections	184
Recording outgoing message (OGM) on an external TAD	184
Special line considerations	185
Roll over phone lines	185
Two-line phone system	185
Converting telephone wall outlets	185
Installing machine, external two-line TAD and two-line telephone	186
Multi-line connections (PBX)	187
If you are installing the machine to work with a PBX	187
Custom features on your phone line	187
Appendix B	188
On-screen programming	188
Menu table	188
Memory storage	188
Menu keys	189
Entering Text	199
Inserting spaces	199
Making corrections	199
Repeating letters	199
Special characters and symbols	200
Glossary	201
Specifications	206
Product description	206
General	206
Print media	207
Copy	208
PhotoCapture Center™	209
Fax	210
Scanner	211
Printer	212
Interfaces	212
Computer requirements	213
Consumable items	214
Network (LAN)	215
Index	216
Remote Retrieval Access card	222