Brother International MFC-9450CDN Users Manual - English - Page 125
Telephone line or connections, Sending faxes, Handling incoming calls, Difficulties, Suggestions
UPC - 012502622154
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Troubleshooting and routine maintenance Telephone line or connections Difficulties Dialing does not work. The machine does not answer when called. Suggestions Check for a dial tone. Change Tone/Pulse setting. (See the Quick Setup Guide.) (Canada only) Check all line cord connections. Check that the machine is plugged in and switched on. Send a manual fax by pressing Hook or by lifting the handset of an external C telephone and dialing the number. Wait to hear fax receiving tones before pressing Black Start or Color Start. Make sure the machine is in the correct receive mode for your setup. (See Receiving a fax on page 41.) Check for a dial tone. If possible, call your machine to hear it answer. If there is still no answer, check the telephone line cord connection. If you do not hear ringing when you call your machine, ask your telephone company to check the line. Sending faxes Difficulties Poor sending quality. Transmission Verification Report says 'RESULT:NG'. Vertical black lines when sending. Suggestions Try changing your resolution to Fine or S.Fine. Make a copy to check your machine's scanner operation. If the copy quality is not good, clean the scanner. (See Cleaning the scanner on page 146.) There is probably temporary noise or static on the line. Try sending the fax again. If you are sending a PC Fax message and get 'RESULT:NG' on the Transmission Verification Report, your machine may be out of memory. To free up extra memory, you can turn off fax storage (see Turning off remote fax options on page 63), print fax messages in memory (see Printing a fax from the memory on page 45) or cancel a delayed fax or polling job (see Checking and canceling waiting jobs on page 39). If the problem continues, ask the telephone company to check your telephone line. If you often get transmission errors due to possible interference on the telephone line, try changing the Compatibility setting to Basic(for VoIP). (See Telephone line interference on page 126.) Black vertical lines on faxes you send are typically caused by dirt or correction fluid on the glass strip. (See Cleaning the scanner on page 146.) Handling incoming calls Difficulties Suggestions The machine 'Hears' a voice as a CNG Tone. If Easy Receive is set to on, your machine is more sensitive to sounds. It may mistakenly interpret certain voices or music on the line as a fax machine calling and respond with fax receiving tones. Deactivate the machine by pressing Stop/Exit. Try avoiding this problem by turning Easy Receive to off. (See Easy receive on page 44.) Sending a Fax Call to the machine. If you answered on an external or extension telephone, press your Fax Receive Code [default setting is (l 51)]. When your machine answers, hang up. 109