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Brother International MFC-9450CDN Users Manual - English - Page 145

Error Message, Cause, Action, Call Brother Customer Service to replace - mfc drum

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Troubleshooting and routine maintenance Error Message Cause Action EL Error The machine has a mechanical Open the front cover and close it again. problem. Fuser Error The temperature of fuser unit Turn the power switch off, wait a few seconds, does not rise at a specified and then turn it on again. Leave the machine for temperature within specified time. 15 minutes with the power on. The machine can The fuser unit is too hot. be turned off for up to 4 days without losing faxes stored in the memory. (See Checking if the machine has faxes in its memory on page 132.) C Fuser Unit End It is time to replace the fuser unit. Call Brother Customer Service to replace the fuser unit. Init Unable XX The machine has a mechanical problem. Turn off the machine's power switch and then turn it on again. If the error message continues leave the machine for several minutes and then try to print, copy or scan again. The machine can be turned off for up to 4 days without losing faxes stored in the memory. (See Checking if the machine has faxes in its memory on page 132.) Jam Duplex The paper is jammed in the (MFC-9450CDN only) duplex tray. (See Paper is jammed underneath Paper Tray 1 or in the fuser unit (MFC-9450CDN only) on page 143.) Jam Rear The paper is jammed in the back (See Paper jams on page 134.) of the machine. Jam Inside The paper is jammed inside the (See Paper jams on page 134.) machine. Jam MP Tray The paper is jammed in the MP (See Paper jams on page 134.) tray of the machine. Jam Tray 1 Jam Tray 2 The paper is jammed in the paper (See Paper jams on page 134.) tray of the machine. Laser Unit End It is time to replace the laser unit. Call Brother Customer Service to replace the laser unit. Low Temperature The temperature of the machine Increase room temperature to allow the machine is too cold. to operate. No Belt Unit The belt unit is not installed. Install the belt unit. (See Replacing the belt unit on page 178.) No Drum Unit The drum unit is not installed. Install the drum unit. (See Replacing the drum unit on page 171.) No Paper The machine is out of paper or paper is not properly loaded in the paper tray. Do one of the following: „ Refill the paper in the paper tray or MP tray. „ Remove the paper and load it again. No Response/Busy The number you dialed does not Verify the number and try again. answer or is busy. No Tray The paper tray is not completely Close the paper tray properly. closed. No Waste Toner The waste toner box is not installed. Install the waste toner box. (See Replacing the waste toner box on page 183.) 129

Section	Page
USER’S GUIDE MFC-9440CN MFC-9450CDN	1
Brother numbers	3
Register your product	3
FAQs (frequently asked questions)	3
For Customer Service	3
Ordering accessories and supplies	4
Notice - Disclaimer of Warranties (USA and Canada)	5
Compilation and Publication Notice	5
Brother® Color Laser One-Year On-Site Limited Warranty (USA only)	6
BROTHER LASER PRINTER / MULTIFUNCTION CENTER® / FAX ON-SITE WARRANTY (Canada only)	8
Table of Contents	9
Section I: General	17
1 General information	18
Using the documentation	18
Symbols and conventions used in the documentation	18
Accessing the User’s Guides	18
Viewing documentation	19
Viewing documentation (Windows®)	19
How to find scanning instructions	19
Software User's Guide:	19
ScanSoft™ PaperPort™ 11SE with OCR How-to-Guides	19
Viewing documentation (Macintosh®)	20
How to find scanning instructions	20
Software User's Guide:	20
Presto!® PageManager® User's Guide:	20
Accessing Brother support (for Windows®)	21
Control panel overview	22
Data LED indications	24
2 Loading paper and documents	25
Loading paper and envelopes	25
Loading plain paper in the paper tray	25
Loading envelopes, labels or other media in the multi-purpose tray (MP tray)	27
Acceptable paper and other media	28
Recommended paper	28
Type and size of paper	28
Standard paper tray	28
Multi-purpose tray (MP tray)	28
Optional lower tray (LT-100CL)	28
The names for the paper trays in the printer driver and this Guide are as follows:	29
Paper capacity of the paper trays	29
Recommended paper specifications	29
Handling and using special paper	30
Types of paper to avoid	30
Envelopes	31
Types of envelopes to avoid	32
Labels	33
Types of labels to avoid	33
Loading documents	34
Using the ADF (automatic document feeder)	34
Using the scanner glass	35
Unprintable area	36
Unprintable area for copies	36
Unprintable area when printing from a computer	36
3 General setup	37
Mode timer	37
Paper settings	37
Paper type	37
Paper size	38
Tray use in copy mode	38
Tray use in fax mode	39
Tray use in print mode	39
Volume settings	40
Ring volume	40
Beeper volume	40
Speaker volume	40
Automatic daylight savings time	41
Ecology features	41
Toner save	41
Sleep time	41
LCD contrast	41
Dial Prefix	42
4 Security features	43
Security	43
Setting lock	43
Setting up the password	43
Changing your setting lock password	43
Turning setting lock on/off	44
Turning setting lock on	44
Turning setting lock off	44
Memory security	44
Setting up the password	45
Changing your memory security password	45
Turning memory security on/off	45
Turning memory security on	45
Turning memory security off	45
Section II: Fax	47
5 Sending a fax	48
How to fax	48
Entering fax mode	48
Sending a fax from the ADF	48
Sending a fax from the scanner glass	48
Canceling a fax in progress	49
Broadcasting (black & white only)	49
Canceling a broadcast in progress	50
Additional sending operations	50
Sending faxes using multiple settings	50
Electronic cover page (black & white only)	51
Composing your own comments	51
Send a cover page for the next fax	51
Send a cover page for all faxes	52
Using a printed cover page	52
Contrast	52
Changing fax resolution	53
To change the fax resolution for the next fax	53
To change the default fax resolution	53
Dual access (black & white only)	53
Real time transmission	54
Sending in real time for all faxes	54
Sending in real time for the next fax only	54
Overseas mode	54
Delayed fax (black & white only)	54
Delayed batch transmission (black & white only)	55
Checking and canceling waiting jobs	55
Sending a fax manually	55
Manual transmission	55
Sending a fax at the end of a conversation	55
Out of memory message	56
6 Receiving a fax	57
Choose the correct Receive Mode	57
Using receive modes	58
Fax Only	58
Fax/Tel	58
Manual	58
External TAD	58
Receive mode settings	59
Ring delay	59
F/T ring time	59
Easy receive	60
Setting the print density	60
Additional receiving operations	60
Printing a reduced incoming fax	60
Setting the fax receive stamp (black & white only)	60
Receiving a fax at the end of a conversation	61
Printing a fax from the memory	61
7 Telephone services and external devices	62
Telephone line services	62
Voice Mail	62
Distinctive Ring	63
What does Brother’s ‘distinctive ring’ do?	63
Do you have voice mail?	63
Before you choose the ring pattern to register	64
Registering the distinctive ring pattern Very important!	64
Turning off distinctive ring	64
Connecting an external TAD (telephone answering device)	65
Connections	65
Recording an outgoing message (OGM)	66
Special line considerations	66
Roll over telephone lines	66
Two-line telephone system	66
Converting telephone wall outlets	66
Installing machine, external two-line TAD and two-line telephone	67
Multi-line connections (PBX)	67
External and extension telephones	68
Operation from extension telephones	68
If you answer a call and no one is on the line:	68
For Fax/Tel mode only	68
Connecting an external or extension telephone	68
Using a non-Brother cordless external handset	68
Using remote codes	69
Fax Receive Code	69
Telephone Answer Code	69
Changing the remote codes	69
8 Dialing and storing numbers	70
How to dial	70
Manual dialing	70
One-touch dialing	70
Speed-dialing	70
Search	71
Fax redial	72
Storing numbers	72
Storing a pause	72
Storing one-touch dial numbers	72
Storing speed-dial numbers	73
Changing one-touch and speed-dial numbers	73
Setting up groups for broadcasting	74
Dialing access codes and credit card numbers	75
Pause	75
Tone or pulse (Canada only)	75
9 Remote fax options (black & white only)	76
Fax forwarding	76
Paging	77
Fax storage	77
PC fax receive	78
Changing remote fax options	79
Turning off remote fax options	79
Remote retrieval	80
Setting a remote access code	80
Using your remote access code	80
Retrieving fax messages	81
Changing the fax forwarding number	81
Remote fax commands	82
10 Polling	83
Polling receive	83
Sequential polling	83
Polled transmit (black & white only)	84
Setup for polled transmit	84
11 Printing reports	85
Fax reports	85
Transmission verification report	85
Fax journal	85
Reports	86
How to print a report	86
Section III: Copy	87
12 Making copies	88
How to copy	88
Entering copy mode	88
Making a single copy	88
Making multiple copies	88
Stop copying	88
Copy options (temporary settings)	89
Enlarging or reducing the image copied	89
Using the Options key	90
Improving copy quality	91
Sorting copies using the ADF	91
Adjusting brightness, contrast and color	92
Brightness	92
Contrast	92
Color saturation	93
Making N in 1 copies (page layout)	93
Important	93
If you are copying from the ADF:	94
If you are copying from the scanner glass:	94
Tray selection	94
Out of memory message	95
Section IV: Walk-up printing	97
13 Printing photos from a digital camera	98
Before using PictBridge	98
PictBridge requirements	98
Using PictBridge	98
Setting your digital camera	98
Printing images	99
DPOF printing	100
Connecting a camera as a storage device	100
Understanding the error messages	101
14 Printing data from a USB flash memory drive	102
Supported file formats	102
Creating a PRN or PostScript® 3 ™ file for direct printing	102
Printing data directly from the USB flash memory drive	103
Understanding the error messages	104
Section V: Software	105
15 Software and network features	106
How to read HTML User’s Guide	106
For Windows®	106
For Macintosh®	106
Section VI: Appendixes	107
A Safety and legal	108
Choosing a location	108
To use the machine safely	109
Important information	112
Standard telephone and FCC notices	112
Important	114
Important-about the interface cable	114
Industry Canada Compliance Statement (Canada only)	115
Disconnect device	115
LAN connection	115
Laser safety	115
FDA regulations	116
Important safety instructions	116
Legal limitations for copying	118
Trademarks	119
B Options	120
Options	120
Optional paper tray	121
Installing the optional paper tray	121
Memory board	122
Installing extra memory	123
C Troubleshooting and routine maintenance	124
Troubleshooting	124
If you are having difficulty with your machine	124
Improving the print quality	131
Setting dial tone detection	142
Telephone line interference	142
Error and maintenance messages	143
Checking if the machine has faxes in its memory	148
Transferring faxes to another fax machine	148
Transferring faxes to your PC	148
Document jams	149
Document is jammed in the top of the ADF unit	149
Document is jammed under the document cover	149
Document is jammed at the output tray	149
Paper jams	150
Paper is jammed in the MP tray	150
Paper is jammed in Paper Tray 1 or Tray 2	151
Paper is jammed inside the machine	152
Paper is jammed at the back of the machine	156
Paper is jammed underneath Paper Tray 1 or in the fuser unit (MFC-9450CDN only)	159
Routine maintenance	161
Cleaning the outside of the machine	161
Clean the outside of the machine as follows:	161
Cleaning the scanner	162
Cleaning the laser scanner windows	163
Cleaning the corona wires	167
Cleaning the drum unit	171
Replacing the consumable items	179
Replacing a toner cartridge	182
Toner low message	182
Toner life end message	182
Replacing the toner cartridges	182
Replacing the drum unit	187
Drum end soon message	187
Replacing the drum unit	188
Replacing the belt unit	194
Change Belt Unit message	194
Replacing the belt unit	194
Replacing the waste toner box	199
Change waste toner soon message	199
Waste Toner Box Full message	199
Replacing the waste toner box	199
Packing and shipping the machine	204
Repacking the machine	205
Machine information	212
Checking the serial number	212
Checking the page counters	212
Checking the remaining life of parts	212
D Menu and features	213
On-screen programming	213
Menu table	213
Memory storage	213
Menu keys	213
How to access the menu mode	214
Menu table	215
Entering text	228
E Specifications	230
General	230
Print media	232
Fax	233
Copy	234
Scan	235
Print	236
Interfaces	236
PictBridge	237
Direct print feature	237
Computer requirements	238
Consumable items	239
Ethernet wired network	240
F Glossary	241
Index	245

Match case Limit results 1 per page

Troubleshooting and routine maintenance

129

EL Error

The machine has a mechanical

problem.

Open the front cover and close it again.

Fuser Error

The temperature of fuser unit

does not rise at a specified

temperature within specified time.

Turn the power switch off, wait a few seconds,

and then turn it on again. Leave the machine for

15 minutes with the power on. The machine can

be turned off for up to 4 days without losing faxes

stored in the memory. (See

Checking if the

machine has faxes in its memory

on page 132.)

The fuser unit is too hot.

Fuser Unit End

It is time to replace the fuser unit.

Call Brother Customer Service to replace the

fuser unit.

Init Unable XX

The machine has a mechanical

problem.

Turn off the machine

’

s power switch and then

turn it on again. If the error message continues

leave the machine for several minutes and then

try to print, copy or scan again. The machine can

be turned off for up to 4 days without losing faxes

stored in the memory. (See

Checking if the

machine has faxes in its memory

on page 132.)

Jam Duplex

(MFC-9450CDN only)

The paper is jammed in the

duplex tray.

(See

Paper is jammed underneath Paper Tray 1

or in the fuser unit (MFC-9450CDN only)

page 143.)

Jam Rear

The paper is jammed in the back

of the machine.

(See

Paper jams

on page 134.)

Jam Inside

The paper is jammed inside the

machine.

(See

Paper jams

on page 134.)

Jam MP Tray

The paper is jammed in the MP

tray of the machine.

(See

Paper jams

on page 134.)

Jam Tray 1

Jam Tray 2

The paper is jammed in the paper

tray of the machine.

(See

Paper jams

on page 134.)

Laser Unit End

It is time to replace the laser unit.

Call Brother Customer Service to replace the

laser unit.

Low Temperature

The temperature of the machine

is too cold.

Increase room temperature to allow the machine

to operate.

No Belt Unit

The belt unit is not installed.

Install the belt unit. (See

Replacing the belt unit

on page 178.)

No Drum Unit

The drum unit is not installed.

Install the drum unit. (See

Replacing the drum

unit

on page 171.)

No Paper

The machine is out of paper or

paper is not properly loaded in the

paper tray.

Do one of the following:

Refill the paper in the paper tray or MP tray.

Remove the paper and load it again.

No Response/Busy

The number you dialed does not

answer or is busy.

Verify the number and try again.

No Tray

The paper tray is not completely

closed.

Close the paper tray properly.

No Waste Toner

The waste toner box is not

installed.

Install the waste toner box. (See

Replacing the

waste toner box

on page 183.)

Error Message

Cause

Action