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Brother International MFC-9450CDN Users Manual - English - Page 127

Scanning difficulties, Software difficulties, Printing difficulties continued, Job Cancel - mfc drivers

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Troubleshooting and routine maintenance Printing difficulties (continued) Difficulties Suggestions The machine prints unexpectedly or it prints garbage. „ Pull out the paper tray and wait until the machine stops printing. Then turn off the machine's power switch and disconnect from the power for several minutes. (The machine can be turned off for up to 4 days without losing faxes stored in the memory.) „ Check the settings in your application to make sure it is set up to work with your machine. C The machine prints the first couple „ Check the settings in your application to make sure that it is set up to work with of pages correctly, then some your machine. pages have text missing. „ Your computer is not recognizing the machine's input buffer's full signal. Make sure that you connected the interface cable correctly. (See the Quick Setup Guide.) The headers or footers appear when the document displays on the screen but they do not show up when it is printed. There is an unprintable area on the top and bottom of the page. Adjust the top and bottom margins in your document to allow for this. The machine does not print on both sides of the paper even though the printer driver setting is Duplex. (MFC-9450CDN only) Check the paper size setting in the printer driver. You need to select Letter, Legal or Folio. The machine is not printing or has Press Job Cancel. As the machine cancels the job and clears it from the memory stopped printing and the machine's it may produce an incomplete printout. Data LED turns on. Scanning difficulties Difficulties TWAIN errors appear while scanning. Network scanning does not work. Suggestions Make sure that the Brother TWAIN driver is chosen as the primary source. In PaperPort™ 11SE, click File, Scan or Get Photo and choose the Brother TWAIN driver. See Network difficulties on page 112. Software difficulties Difficulties Cannot install software or print. Cannot perform '2 in 1' or '4 in 1' printing. The machine does not print from Adobe Illustrator. Suggestions Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair and reinstall the software. Check that the paper size setting in the application and in the printer driver are the same. Try to reduce the print resolution. (See Advanced tab in the Software User's Guide on the CD-ROM.) 111

Section	Page
USER’S GUIDE MFC-9440CN MFC-9450CDN	1
Brother numbers	3
Register your product	3
FAQs (frequently asked questions)	3
For Customer Service	3
Ordering accessories and supplies	4
Notice - Disclaimer of Warranties (USA and Canada)	5
Compilation and Publication Notice	5
Brother® Color Laser One-Year On-Site Limited Warranty (USA only)	6
BROTHER LASER PRINTER / MULTIFUNCTION CENTER® / FAX ON-SITE WARRANTY (Canada only)	8
Table of Contents	9
Section I: General	17
1 General information	18
Using the documentation	18
Symbols and conventions used in the documentation	18
Accessing the User’s Guides	18
Viewing documentation	19
Viewing documentation (Windows®)	19
How to find scanning instructions	19
Software User's Guide:	19
ScanSoft™ PaperPort™ 11SE with OCR How-to-Guides	19
Viewing documentation (Macintosh®)	20
How to find scanning instructions	20
Software User's Guide:	20
Presto!® PageManager® User's Guide:	20
Accessing Brother support (for Windows®)	21
Control panel overview	22
Data LED indications	24
2 Loading paper and documents	25
Loading paper and envelopes	25
Loading plain paper in the paper tray	25
Loading envelopes, labels or other media in the multi-purpose tray (MP tray)	27
Acceptable paper and other media	28
Recommended paper	28
Type and size of paper	28
Standard paper tray	28
Multi-purpose tray (MP tray)	28
Optional lower tray (LT-100CL)	28
The names for the paper trays in the printer driver and this Guide are as follows:	29
Paper capacity of the paper trays	29
Recommended paper specifications	29
Handling and using special paper	30
Types of paper to avoid	30
Envelopes	31
Types of envelopes to avoid	32
Labels	33
Types of labels to avoid	33
Loading documents	34
Using the ADF (automatic document feeder)	34
Using the scanner glass	35
Unprintable area	36
Unprintable area for copies	36
Unprintable area when printing from a computer	36
3 General setup	37
Mode timer	37
Paper settings	37
Paper type	37
Paper size	38
Tray use in copy mode	38
Tray use in fax mode	39
Tray use in print mode	39
Volume settings	40
Ring volume	40
Beeper volume	40
Speaker volume	40
Automatic daylight savings time	41
Ecology features	41
Toner save	41
Sleep time	41
LCD contrast	41
Dial Prefix	42
4 Security features	43
Security	43
Setting lock	43
Setting up the password	43
Changing your setting lock password	43
Turning setting lock on/off	44
Turning setting lock on	44
Turning setting lock off	44
Memory security	44
Setting up the password	45
Changing your memory security password	45
Turning memory security on/off	45
Turning memory security on	45
Turning memory security off	45
Section II: Fax	47
5 Sending a fax	48
How to fax	48
Entering fax mode	48
Sending a fax from the ADF	48
Sending a fax from the scanner glass	48
Canceling a fax in progress	49
Broadcasting (black & white only)	49
Canceling a broadcast in progress	50
Additional sending operations	50
Sending faxes using multiple settings	50
Electronic cover page (black & white only)	51
Composing your own comments	51
Send a cover page for the next fax	51
Send a cover page for all faxes	52
Using a printed cover page	52
Contrast	52
Changing fax resolution	53
To change the fax resolution for the next fax	53
To change the default fax resolution	53
Dual access (black & white only)	53
Real time transmission	54
Sending in real time for all faxes	54
Sending in real time for the next fax only	54
Overseas mode	54
Delayed fax (black & white only)	54
Delayed batch transmission (black & white only)	55
Checking and canceling waiting jobs	55
Sending a fax manually	55
Manual transmission	55
Sending a fax at the end of a conversation	55
Out of memory message	56
6 Receiving a fax	57
Choose the correct Receive Mode	57
Using receive modes	58
Fax Only	58
Fax/Tel	58
Manual	58
External TAD	58
Receive mode settings	59
Ring delay	59
F/T ring time	59
Easy receive	60
Setting the print density	60
Additional receiving operations	60
Printing a reduced incoming fax	60
Setting the fax receive stamp (black & white only)	60
Receiving a fax at the end of a conversation	61
Printing a fax from the memory	61
7 Telephone services and external devices	62
Telephone line services	62
Voice Mail	62
Distinctive Ring	63
What does Brother’s ‘distinctive ring’ do?	63
Do you have voice mail?	63
Before you choose the ring pattern to register	64
Registering the distinctive ring pattern Very important!	64
Turning off distinctive ring	64
Connecting an external TAD (telephone answering device)	65
Connections	65
Recording an outgoing message (OGM)	66
Special line considerations	66
Roll over telephone lines	66
Two-line telephone system	66
Converting telephone wall outlets	66
Installing machine, external two-line TAD and two-line telephone	67
Multi-line connections (PBX)	67
External and extension telephones	68
Operation from extension telephones	68
If you answer a call and no one is on the line:	68
For Fax/Tel mode only	68
Connecting an external or extension telephone	68
Using a non-Brother cordless external handset	68
Using remote codes	69
Fax Receive Code	69
Telephone Answer Code	69
Changing the remote codes	69
8 Dialing and storing numbers	70
How to dial	70
Manual dialing	70
One-touch dialing	70
Speed-dialing	70
Search	71
Fax redial	72
Storing numbers	72
Storing a pause	72
Storing one-touch dial numbers	72
Storing speed-dial numbers	73
Changing one-touch and speed-dial numbers	73
Setting up groups for broadcasting	74
Dialing access codes and credit card numbers	75
Pause	75
Tone or pulse (Canada only)	75
9 Remote fax options (black & white only)	76
Fax forwarding	76
Paging	77
Fax storage	77
PC fax receive	78
Changing remote fax options	79
Turning off remote fax options	79
Remote retrieval	80
Setting a remote access code	80
Using your remote access code	80
Retrieving fax messages	81
Changing the fax forwarding number	81
Remote fax commands	82
10 Polling	83
Polling receive	83
Sequential polling	83
Polled transmit (black & white only)	84
Setup for polled transmit	84
11 Printing reports	85
Fax reports	85
Transmission verification report	85
Fax journal	85
Reports	86
How to print a report	86
Section III: Copy	87
12 Making copies	88
How to copy	88
Entering copy mode	88
Making a single copy	88
Making multiple copies	88
Stop copying	88
Copy options (temporary settings)	89
Enlarging or reducing the image copied	89
Using the Options key	90
Improving copy quality	91
Sorting copies using the ADF	91
Adjusting brightness, contrast and color	92
Brightness	92
Contrast	92
Color saturation	93
Making N in 1 copies (page layout)	93
Important	93
If you are copying from the ADF:	94
If you are copying from the scanner glass:	94
Tray selection	94
Out of memory message	95
Section IV: Walk-up printing	97
13 Printing photos from a digital camera	98
Before using PictBridge	98
PictBridge requirements	98
Using PictBridge	98
Setting your digital camera	98
Printing images	99
DPOF printing	100
Connecting a camera as a storage device	100
Understanding the error messages	101
14 Printing data from a USB flash memory drive	102
Supported file formats	102
Creating a PRN or PostScript® 3 ™ file for direct printing	102
Printing data directly from the USB flash memory drive	103
Understanding the error messages	104
Section V: Software	105
15 Software and network features	106
How to read HTML User’s Guide	106
For Windows®	106
For Macintosh®	106
Section VI: Appendixes	107
A Safety and legal	108
Choosing a location	108
To use the machine safely	109
Important information	112
Standard telephone and FCC notices	112
Important	114
Important-about the interface cable	114
Industry Canada Compliance Statement (Canada only)	115
Disconnect device	115
LAN connection	115
Laser safety	115
FDA regulations	116
Important safety instructions	116
Legal limitations for copying	118
Trademarks	119
B Options	120
Options	120
Optional paper tray	121
Installing the optional paper tray	121
Memory board	122
Installing extra memory	123
C Troubleshooting and routine maintenance	124
Troubleshooting	124
If you are having difficulty with your machine	124
Improving the print quality	131
Setting dial tone detection	142
Telephone line interference	142
Error and maintenance messages	143
Checking if the machine has faxes in its memory	148
Transferring faxes to another fax machine	148
Transferring faxes to your PC	148
Document jams	149
Document is jammed in the top of the ADF unit	149
Document is jammed under the document cover	149
Document is jammed at the output tray	149
Paper jams	150
Paper is jammed in the MP tray	150
Paper is jammed in Paper Tray 1 or Tray 2	151
Paper is jammed inside the machine	152
Paper is jammed at the back of the machine	156
Paper is jammed underneath Paper Tray 1 or in the fuser unit (MFC-9450CDN only)	159
Routine maintenance	161
Cleaning the outside of the machine	161
Clean the outside of the machine as follows:	161
Cleaning the scanner	162
Cleaning the laser scanner windows	163
Cleaning the corona wires	167
Cleaning the drum unit	171
Replacing the consumable items	179
Replacing a toner cartridge	182
Toner low message	182
Toner life end message	182
Replacing the toner cartridges	182
Replacing the drum unit	187
Drum end soon message	187
Replacing the drum unit	188
Replacing the belt unit	194
Change Belt Unit message	194
Replacing the belt unit	194
Replacing the waste toner box	199
Change waste toner soon message	199
Waste Toner Box Full message	199
Replacing the waste toner box	199
Packing and shipping the machine	204
Repacking the machine	205
Machine information	212
Checking the serial number	212
Checking the page counters	212
Checking the remaining life of parts	212
D Menu and features	213
On-screen programming	213
Menu table	213
Memory storage	213
Menu keys	213
How to access the menu mode	214
Menu table	215
Entering text	228
E Specifications	230
General	230
Print media	232
Fax	233
Copy	234
Scan	235
Print	236
Interfaces	236
PictBridge	237
Direct print feature	237
Computer requirements	238
Consumable items	239
Ethernet wired network	240
F Glossary	241
Index	245

Match case Limit results 1 per page

Troubleshooting and routine maintenance

111

The machine prints unexpectedly

or it prints garbage.

Pull out the paper tray and wait until the machine stops printing. Then turn off

the machine’s power switch and disconnect from the power for several

minutes. (The machine can be turned off for up to 4 days without losing faxes

stored in the memory.)

Check the settings in your application to make sure it is set up to work with

your machine.

The machine prints the first couple

of pages correctly, then some

pages have text missing.

Check the settings in your application to make sure that it is set up to work with

your machine.

Your computer is not recognizing the machine

’

s input buffer’s full signal. Make

sure that you connected the interface cable correctly. (See

the Quick Setup

Guide

The headers or footers appear

when the document displays on the

screen but they do not show up

when it is printed.

There is an unprintable area on the top and bottom of the page. Adjust the top and

bottom margins in your document to allow for this.

The machine does not print on both

sides of the paper even though the

printer driver setting is Duplex.

(MFC-9450CDN only)

Check the paper size setting in the printer driver. You need to select Letter, Legal

or Folio.

The machine is not printing or has

stopped printing and the machine’s

Data LED turns on.

Press

Job Cancel

. As the machine cancels the job and clears it from the memory

it may produce an incomplete printout.

Scanning difficulties

Difficulties

Suggestions

TWAIN errors appear while

scanning.

Make sure that the Brother TWAIN driver is chosen as the primary source. In

PaperPort™ 11SE, click

File

Scan or Get Photo

and choose the

Brother

TWAIN driver

Network scanning does not work.

See

Network difficulties

on page 112.

Software difficulties

Difficulties

Suggestions

Cannot install software or print.

Run the

Repair MFL-Pro Suite

program on the CD

ROM. This program will repair

and reinstall the software.

Cannot perform ‘2 in 1’ or ‘4 in 1’

printing.

Check that the paper size setting in the application and in the printer driver are the

same.

The machine does not print from

Adobe Illustrator.

Try to reduce the print resolution. (See

Advanced tab in the Software User’s Guide

on the CD-ROM

Printing difficulties (continued)

Difficulties

Suggestions