Brother International MFC-9970CDW Users Manual - English
Brother International MFC-9970CDW Manual
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Brother International MFC-9970CDW manual content summary:
- Brother International MFC-9970CDW | Users Manual - English - Page 1
BASIC USER'S GUIDE MFC-9970CDW Version 0 USA/CAN - Brother International MFC-9970CDW | Users Manual - English - Page 2
If you need to call Customer Service Please complete the following information for future reference: Model Number: MFC-9970CDW Serial Number: 1 Date of Purchase: Place of Purchase: 1 The serial number is on the back of the unit. Retain this User's Guide with your sales receipt as a permanent record - Brother International MFC-9970CDW | Users Manual - English - Page 3
all your Fax Machine/Multi-Function Center needs. You can download the latest software and utilities and read FAQs and troubleshooting tips to learn how to get the most from your Brother product. http://solutions.brother.com/ Note You can check here for Brother driver updates. To keep your machine - Brother International MFC-9970CDW | Users Manual - English - Page 4
1-877-552-MALL (1-877-552-6255) 1-800-947-1445 (fax) http://www.brothermall.com/ 1-877-BROTHER http://www.brother.ca/ Description Toner Cartridge Toner Cartridge Toner Cartridge Toner Cartridge Drum Unit Waste Toner Box Item TN-310BK (Approx. 2,500 pages) 1 2 3 TN - Brother International MFC-9970CDW | Users Manual - English - Page 5
Setup Guide LX4385001 (English for USA and Canada) LX4385002 (French for Canada) 1 Letter or A4 size single-sided pages. 2 Approx. cartridge yield is declared in accordance with ISO/IEC 19798. 3 Standard toner cartridge 4 High capacity toner cartridge 5 1 page per job. 6 Drum life is approximate - Brother International MFC-9970CDW | Users Manual - English - Page 6
, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE), WILL BE LIMITED TO $50. Compilation and Publication Notice Under the supervision of Brother Industries Ltd., this manual has been compiled and published, covering the latest product descriptions and specifications. The contents of this - Brother International MFC-9970CDW | Users Manual - English - Page 7
and Accessory Items. Consumable and Accessory Items include but are not limited to Toner Cartridges, Drum Unit, Belt Unit, and Waste Toner Box. Except as otherwise provided herein, Brother warrants that the Machine and the accompanying Consumable and Accessory Items will be free - Brother International MFC-9970CDW | Users Manual - English - Page 8
® Color Laser One-Year On-Site Limited Warranty (USA only) What Brother will ask you to do: After contacting Brother or a Brother Authorized Service Center, you may be required to provide information pertaining to the defect or malfunction of this Product. What Brother will do: If the problem - Brother International MFC-9970CDW | Users Manual - English - Page 9
with an equivalent or better one through a courier service. When shipping or transporting your Laser Printer/MFC/Fax machine, please refer to your Operation Manual for the proper packaging procedures. Failure to remove the Toner Cartridge (and Toner Drum Unit, waste toner packs or oil bottles on - Brother International MFC-9970CDW | Users Manual - English - Page 10
. See troubleshooting tips. Learn more advanced operations: Fax, Copy, security features, printing reports and performing routine maintenance. Follow these instructions for Printing, Scanning, Network Scanning, Remote Setup, PC-Fax, and using the Brother ControlCenter utility. This Guide provides - Brother International MFC-9970CDW | Users Manual - English - Page 11
the Advanced User's Guide, Software User's Guide and Network User's Guide 2 Viewing Documentation 2 Accessing Brother Support (Windows 4 Accessing Brother Support (Macintosh 5 Control panel overview 6 LCD Touchscreen 8 Basic Operations 9 2 Loading paper 10 Loading paper and print media 10 - Brother International MFC-9970CDW | Users Manual - English - Page 12
and extension telephones 42 Using a non-Brother cordless external handset 42 Using Remote Codes 43 7 Dialing and storing numbers 44 How to dial ...44 Manual dialing 44 One touch dialing 44 Speed dialing 44 Search ...45 LDAP search 45 Fax redial ...45 Storing numbers 46 Storing a pause - Brother International MFC-9970CDW | Users Manual - English - Page 13
the consumable items 60 Replacing a Toner cartridge 64 Cleaning the corona wires 70 Replacing the drum unit 75 Replacing the belt unit 82 Replacing the waste toner box 88 B Troubleshooting 95 Error and maintenance messages 95 Transferring your faxes or Fax Journal report 103 Document - Brother International MFC-9970CDW | Users Manual - English - Page 14
136 Menu table ...137 Entering text...172 D Specifications 173 General ...173 Document Size 175 Print media...176 Fax ...178 Copy ...179 Scanner ...180 Printer ...181 Interfaces ...182 Direct Print feature 183 Scan to USB feature 184 Computer requirements 185 Consumable items 187 Network - Brother International MFC-9970CDW | Users Manual - English - Page 15
Guide on the Documentation CD-ROM in the box. 1 General Setup Memory Cleaning and checking the machine Replacing periodic maintenance parts Packing and shipping the machine B Options Options Optional paper tray (LT-300CL) Memory board C Glossary D Index 4 Receiving a fax Remote Fax Options (black - Brother International MFC-9970CDW | Users Manual - English - Page 16
xiv - Brother International MFC-9970CDW | Users Manual - English - Page 17
1 General information 1 Using the documentation 1 Thank you for buying a Brother machine! Reading the documentation will help you make the most of your machine. Symbols and conventions used in the documentation 1 The following symbols and conventions - Brother International MFC-9970CDW | Users Manual - English - Page 18
such as how to use the advanced features for Fax, Copy, Printer, Scanner, PC-Fax and Network. When you are ready to learn detailed information about these operations, read the Advanced User's Guide, Software User's Guide, Network User's Guide, and Network Glossary that are on the Documentation CD - Brother International MFC-9970CDW | Users Manual - English - Page 19
from http://nj.newsoft.com.tw/download/brother/ PM9SEInstaller_BR_multilang.dmg The complete Presto! PageManager User's Guide can be viewed from the Help selection in the Presto! PageManager application. How to find Network setup instructions Your machine can be connected to a wireless or - Brother International MFC-9970CDW | Users Manual - English - Page 20
and Brother Authorized Service Centers on page i and on the Installation CD-ROM. Click Brother Support on the main menu. The following screen will appear: To access the Brother CreativeCenter (http://www.brother.com/creativecenter/) for FREE photo projects and printable downloads, click Brother - Brother International MFC-9970CDW | Users Manual - English - Page 21
, such as Web support (Brother Solutions Center), Customer Service and Brother Authorized Service Centers in Brother numbers on page i and on the Installation CD-ROM. Double-click the Brother Support icon. The following screen will appear: General information 1 To download and install Presto - Brother International MFC-9970CDW | Users Manual - English - Page 22
Fax Address Book MENU Secure Print Direct Print 1 One Touch keys These 20 keys give you instant access to 40 previously stored numbers. 21-40 b The 21-40 b lets you access One Color Lets you start sending faxes or making copies in full color. Black Lets you start sending faxes or making copies - Brother International MFC-9970CDW | Users Manual - English - Page 23
when programming quick dial numbers or when dialing a number manually. 8 Print Data / Job Cancel Cancels a programmed print job and clears it from the machine's memory. To cancel multiple print jobs, hold down this key until the LCD shows Cancel Printing (All). Also, this key will flash depending on - Brother International MFC-9970CDW | Users Manual - English - Page 24
many received faxes are in the memory. 6 Wireless Status In FAX mode and SCAN mode a four level indicator shows the current wireless signal strength if you are using a wireless connection. 8 Direct Print Lets you print data from a USB flash memory drive or a digital camera supporting mass storage - Brother International MFC-9970CDW | Users Manual - English - Page 25
LCD back light setting is changed from Light to Dark. a Press MENU. b Press a or b to display General Setup. Press General Setup. MENU General Setup Fax Printer Print Reports c Press a or b to display LCD Settings. Press LCD Settings. MENU General Setup Tray Setting Volume Ecology LCD Settings 9 - Brother International MFC-9970CDW | Users Manual - English - Page 26
supports paper size selection on the print menu, you can select it through the software. If your application software does not support it, you can set the paper size in the printer driver width guide. (For recommended paper to use, see Paper capacity of the paper trays on page 22.) Printing on - Brother International MFC-9970CDW | Users Manual - English - Page 27
NOT touch the shaded parts shown in the illustration. These rollers may be rotating at high speed and can pinch or entrap your hand. Loading paper b While pressing the green paper-guide release lever (1), slide the paper guides to fit the paper size you are loading in the tray. Make sure that the - Brother International MFC-9970CDW | Users Manual - English - Page 28
will cause paper jams. The side to be printed on must be face down. The paper guides touch the sides of the paper so it will Open the MP tray and lower it gently. e Put the paper tray firmly back in the machine. Make sure that it is completely inserted into the machine. f Lift up the support - Brother International MFC-9970CDW | Users Manual - English - Page 29
(1). The top of paper edge is positioned between the arrows (2). The side to be printed on must be 2 face up with the leading edge (top of the paper) in first. 1 1 2 Note When you are using glossy paper, put only one sheet at a time in the MP tray to avoid a paper jam. 13 - Brother International MFC-9970CDW | Users Manual - English - Page 30
down output tray, or remove each page as soon as it comes out of the machine. Printing on envelopes and thick paper from the MP tray 2 Before loading, press the corners and sides of the envelopes to make them as flat as possible. a Open the MP tray and lower it gently. 14 - Brother International MFC-9970CDW | Users Manual - English - Page 31
from sliding off the face down output tray. If the support flap is closed you should remove each envelope as soon as it comes out of the machine. e Open the back cover (Face up output tray). d Put the envelope is positioned between the arrows (1). The side to be printed on must be face up. 15 - Brother International MFC-9970CDW | Users Manual - English - Page 32
down the two gray levers, one on the left-hand side and one on the righthand side, to the envelope position as shown in the illustration below. g Close the back cover. h Send the print data to the machine. i When you have finished printing, open the back cover and reset the two gray levers which - Brother International MFC-9970CDW | Users Manual - English - Page 33
application you are using. 2 2 1 2 Usage Document Size Top (1) Bottom (1) Left (2) Right (2) Fax (Sending) Letter 0.12 in. (3 mm) 0.16 in. (4 mm) A4 0.12 in. (3 mm) A4 0.12 in. (3 mm) 0.12 in. (3 mm) Print Letter 0.16 in. (4 mm) 0.16 in. (4 mm) A4 0.16 in. (4 mm) 0.16 in. (4 mm) 17 - Brother International MFC-9970CDW | Users Manual - English - Page 34
can fit the document or an incoming fax on the page. You can use the following sizes of paper for printing copies: A4, Letter, Legal, best print quality. a Press MENU. b Press a or b to display General Setup. Press General Setup. c Press a or b to display Tray Setting. Press Tray Setting. d Do one - Brother International MFC-9970CDW | Users Manual - English - Page 35
• You can use four sizes of paper for printing faxes: A4, Letter, Legal or Folio. When a suitable size is not in any of the trays received faxes will be stored in the machine's memory and Size mismatch will appear on the LCD. (For details, see Error and maintenance messages on page 95.) • If the - Brother International MFC-9970CDW | Users Manual - English - Page 36
Tray Use in print mode 2 You can change the default tray the machine will use for printing from your computer. a Press MENU. b Press a or b to display General Setup. Press General Setup. c Press a or b to display Tray Setting. Press Tray Setting. d Press a or b to display Tray Use:Print. Press Tray - Brother International MFC-9970CDW | Users Manual - English - Page 37
Brand Glossy Laser Presentation Paper 65 lb Type and size of paper 2 The machine feeds paper from the installed standard paper tray, multi-purpose tray or optional lower tray. The name for the paper trays in the printer driver in this Guide are as follows: 2 Tray and optional unit Standard paper - Brother International MFC-9970CDW | Users Manual - English - Page 38
Chapter 2 Paper capacity of the paper trays 2 Paper Tray (Tray 1) Multi-purpose Tray (MP Tray) Optional lower Tray (Tray 2) Paper size A4, Letter, Legal, B5, Executive, A5, A5 (Long Edge), A6, B6, Folio 1 Width: 2.75 to 8.5 in. (69.8 to 216 mm) Length: 4.57 to 16 in. (116 to 406.4 mm) A4, Letter, - Brother International MFC-9970CDW | Users Manual - English - Page 39
• with letterheads using low temperature dyes or thermography • that is multipart or carbonless • that is designed for inkjet printing If you use any of the types of paper listed above, they may damage your machine. This damage is not covered under any Brother warranty or service agreement. 23 - Brother International MFC-9970CDW | Users Manual - English - Page 40
for laser printers will be suitable for your machine. However, some envelopes may have feed and printquality problems buy quality envelopes from a supplier who understands that you will be using the envelopes in a laser machine. We recommend that you print a test envelope to make sure the print - Brother International MFC-9970CDW | Users Manual - English - Page 41
high temperatures in the fuser unit. Adhesives should not come in contact with any part of the machine, because the label stock may stick to the drum unit or rollers and cause jams and print quality problems this User's Guide. Labels exceeding this specification may not feed or print properly and may - Brother International MFC-9970CDW | Users Manual - English - Page 42
a fax, make copies, and scan from the ADF (Automatic Document Feeder) and the scanner glass. Using the automatic document feeder (ADF) 3 The ADF can fluid or written with ink are completely dry. a Unfold the ADF document support (1). Lift up and unfold the ADF document output support flap (2). 1 2 - Brother International MFC-9970CDW | Users Manual - English - Page 43
use the scanner glass to fax, copy or scan pages of a book one page at a time. Document Sizes Supported 3 Length: Width: Weight: Up to 14.0 in. (355.6 mm) Up to 8.5 in. (215.9 mm) Up to 4.4 lb (2.0 kg) How to load documents 3 Note To use the scanner glass, the ADF must be empty. a Lift the - Brother International MFC-9970CDW | Users Manual - English - Page 44
of the Advanced User's Guide: Broadcasting Duplex Fax (2-sided fax layout) Volume Delayed Fax Batch TX Real Time TX Polled TX Overseas Mode Fax Resolution Contrast Glass ScanSize Coverpage Setup Coverpage Message Set New Default Factory Reset d Choose one of the options - Brother International MFC-9970CDW | Users Manual - English - Page 45
details, see How to dial on page 44.) f Press Black Start or Color Start. Faxing from the ADF The machine starts scanning the document. Faxing from the scanner glass If you press Black Start, the machine starts scanning the first page. Do one of the following: • To send a single page, press No - Brother International MFC-9970CDW | Users Manual - English - Page 46
's first page appears on the report. Off: Prints a report if your fax is unsuccessful due to a transmission error. Off is the default setting. Off+Image: Prints a report if your fax is unsuccessful due to a transmission error. A portion of the fax's first page appears on the report. a Press MENU - Brother International MFC-9970CDW | Users Manual - English - Page 47
on the Transmission Verification Report if Real Time Transmission is set to Off. (See Real Time Transmission in Chapter 3 of the Advanced User's Guide.) • If your transmission is successful, OK will appear next to RESULT on the Transmission Verification Report. If transmission is not successful, NG - Brother International MFC-9970CDW | Users Manual - English - Page 48
using this service.) Will you be using a Telephone Answering Device on the same telephone line as your Brother machine? Your external telephone answering device (TAD) will automatically answer every call. Voice messages are stored on the external TAD and fax messages are printed. Choose External - Brother International MFC-9970CDW | Users Manual - English - Page 49
To set the receive mode follow the instructions below: a Press MENU. b Press a or b to display Initial Setup. Press Initial Setup. c Press a or b to display Receive Mode. Press Receive Mode. d Press Fax Only, Fax/Tel, External TAD or Manual. e Press Stop/Exit. The LCD will display the current - Brother International MFC-9970CDW | Users Manual - English - Page 50
using the Distinctive Ring Receive feature. To receive a fax in Manual mode lift the handset of the external telephone or press Hook. When you hear fax tones (short repeating beeps), press Black Start or Color Start, and choose Receive to receive the fax. You can also use the Easy Receive feature to - Brother International MFC-9970CDW | Users Manual - English - Page 51
5 The Ring Delay setting sets the number of times the machine rings before it answers in Fax Only and Fax/Tel modes. If you have external or extension telephones on the same line as the machine, keep the Ring Delay setting of 4. (See Easy Receive on page 36.) a Press MENU. b Press a or b to - Brother International MFC-9970CDW | Users Manual - English - Page 52
the phone line through the handset you are using, just replace the handset. Your machine will do the rest. If Easy Receive is Off: 5 If you are at the machine and answer a fax call first by lifting the external handset, then press Black Start or Color Start, and then press Receive to receive the - Brother International MFC-9970CDW | Users Manual - English - Page 53
being able to receive an incoming fax, since Voice Mail cannot transfer the incoming fax back to the Brother machine. To avoid conflicts between your Brother machine and your Voice Mail service, do one of the following: Get the Distinctive Ring service from your telephone company. Distinctive Ring - Brother International MFC-9970CDW | Users Manual - English - Page 54
Ring 6 Distinctive Ring is a function of your Brother machine that allows a person with one line to receive fax and voice calls through two different phone numbers on that one line. Brother uses the term "Distinctive Ring," but telephone companies market the service under a variety of names, such as - Brother International MFC-9970CDW | Users Manual - English - Page 55
Telephone services and external devices Before you choose the ring pattern to register 6 You can only register one Distinctive Ring pattern with the machine. Some ring patterns cannot be registered. The ring patterns below are supported by your Brother machine. Register the one your telephone - Brother International MFC-9970CDW | Users Manual - English - Page 56
Note If you do not want to receive faxes on your Distinctive Ring number, you can turn off Distinctive Ring. The machine will stay in Manual receive mode so you will need to set 2 1 TAD 2 Protective Cap Note If you have problems receiving faxes, reduce the ring delay setting on your external TAD. 40 - Brother International MFC-9970CDW | Users Manual - English - Page 57
manual faxes. For example: "After the beep, leave a message or press l51 and Start to send a fax." Note We recommend beginning your OGM with 6 an initial 5 second silence because the machine cannot hear fax tones over a loud voice. You may try leaving out this pause, but if your machine has trouble - Brother International MFC-9970CDW | Users Manual - English - Page 58
Black Start or Color Start and choosing Receive. If the machine answers a voice call and pseudo/double-rings for you to take over, you can take the call at the external telephone by pressing Hook. If you answer a call and no one is on the line: 6 You should assume that you're receiving a manual fax - Brother International MFC-9970CDW | Users Manual - English - Page 59
Code l51. Wait for the chirping sounds then replace the handset. (See Easy Receive on page 36.) If you answer a fax call at the external telephone, you can make the machine receive the fax by pressing Black Start or Color Start. Telephone Answer Code 6 If you receive a voice call and the machine - Brother International MFC-9970CDW | Users Manual - English - Page 60
following ways. Manual dialing 7 Use the dial pad to enter all the digits of the telephone or fax number. Black Start or Color Start. Note If the LCD shows Not Registered when you enter or search a Speed Dial number, a number has not been stored at this location. One touch dialing 7 Press the One - Brother International MFC-9970CDW | Users Manual - English - Page 61
have stored in the One Touch and Speed Dial memories. (See Storing One Touch Dial numbers on name you are looking for. e Press Send a fax and Black Start or Color Start. Note • If the LCD shows Results see the Network User's Guide.) Fax redial 7 If you are sending a fax manually and the line is busy - Brother International MFC-9970CDW | Users Manual - English - Page 62
the default resolution for each One Touch and Speed Dial number. When you dial a quick dial number, the LCD shows the name, if you stored it, or the number. A scan profile can also be stored along with the fax number. If you lose electrical power, the quick dial numbers stored in the memory will - Brother International MFC-9970CDW | Users Manual - English - Page 63
the selections for the settings for One Touch and Speed Dial numbers. When you store numbers, the LCD instructs you to choose from the options store or Fax IFAX Enter the Fax Number Standard, Fine, S.Fine, Photo Enter the E-mail Standard, Fine, - Address Photo Press OK E-Mail Color PDF 100 - Brother International MFC-9970CDW | Users Manual - English - Page 64
by pressing Address Book, More and Set One Touch Dial, and then enter the number of the One Touch key where you want to store the mail address without a name. c Press d or c to select Fax, IFAX, E-Mail Color PDF, E-Mail Color JPEG, E-Mail Color XPS, E-Mail Gray PDF, E-Mail Gray JPEG, E-Mail Gray XPS - Brother International MFC-9970CDW | Users Manual - English - Page 65
table: Option selected in step c Fax IFAX E-Mail Color PDF E-Mail Color JPEG E-Mail Color XPS E-Mail Gray PDF E-Mail Gray details about the file format, see Software User's Guide. f Select the resolution from Standard, Fine, S. enter a fou-digit password using numbers 0-9 before it starts scanning. l When - Brother International MFC-9970CDW | Users Manual - English - Page 66
one of the following: Enter the name (up to 15 characters) by pressing the buttons on the Touchscreen. Use the chart on Entering text on page 172 to help you enter letters. Press OK. Press OK to store the number or E-mail address without a name. e Press d or c to select Fax, IFAX, E-Mail Color - Brother International MFC-9970CDW | Users Manual - English - Page 67
you chose E-Mail Color PDF, go to step m. If you chose E-Mail Color JPEG or E-Mail Color XPS, go to One Touch and Speed Dial numbers 7 You can change or delete an One Touch or Speed Dial number that has already been stored. If the stored number has a scheduled job, such as a delayed fax or a fax - Brother International MFC-9970CDW | Users Manual - English - Page 68
. • How to display all options: If the LCD displays d and c buttons, press d or c to display all options. The LCD will display your new setting. g Do one of the following: When you are finished making changes, press OK. To change more details, go to step f. h Press Stop/Exit. 52 - Brother International MFC-9970CDW | Users Manual - English - Page 69
on page 27.) c Press Black Start or Color Start. Note If the LCD shows Please Wait and the machine stops copying while you are making multiple copies, please wait for 30 to 40 seconds until the machine finishes the color registrations and cleaning process of the belt unit. Stop copying 8 To stop - Brother International MFC-9970CDW | Users Manual - English - Page 70
may vary depending on your application and operating system. a From the menu bar of an application, click File, then Print. b Choose Brother MFC-XXXX Printer (1) and check the Print to file box (2). Click Print. 1 2 c Choose the folder you want to save the file to and enter the file name if you are - Brother International MFC-9970CDW | Users Manual - English - Page 71
an index of the files, press Index Print on the Touchscreen. Press Black Start or Color Start to print the data. 9 • When the machine is in Deep Sleep mode, the LCD does not show any information even if you connect a USB flash memory drive to the USB direct interface. Press the Touchscreen - Brother International MFC-9970CDW | Users Manual - English - Page 72
step e. When you are finished changing settings, go to step g. g Press Black Start or Color Start to print the data. IMPORTANT • To prevent damage to your machine, DO NOT connect any device other than a digital camera or USB Flash memory drive to the USB direct interface. • DO NOT remove the USB - Brother International MFC-9970CDW | Users Manual - English - Page 73
can receive data from your computer and print it. To print from a computer, install the printer driver. (See Printing for Windows® or Printing and Faxing for Macintosh in the Software User's Guide for details about the print settings.) a Install the Brother printer driver on the Installation CD-ROM - Brother International MFC-9970CDW | Users Manual - English - Page 74
users) This function is available after you download and install Presto! PageManager from http://nj.newsoft.com.tw/download/brother/ PM9SEInstaller_BR_multilang.dmg c (For network users) Choose the computer you want to send the data to. d Press Black Start or Color Start to begin scanning. 58 - Brother International MFC-9970CDW | Users Manual - English - Page 75
11 For more information, see Scanning a document using the TWAIN driver, Scanning a document using the WIA driver or Scanning a document using the ICA driver in the Software User's Guide. a Start a scanning application and click the Scan button. b Adjust the settings such as Resolution, Brightness - Brother International MFC-9970CDW | Users Manual - English - Page 76
buy spare consumable items before the machine stops printing. Toner cartridge See Replacing a Toner cartridge on page 64. Order No. TN-310BK, TN-315BK, TN-310C, TN-315C, TN-310M, TN-315M, TN-310Y, TN-315Y Drum unit See Replacing the drum unit on page 75. Order No. DR-310CL Belt unit See Replacing - Brother International MFC-9970CDW | Users Manual - English - Page 77
Box End Soon Waste toner box Approximate life 2,500 pages 1 2 3 6,000 pages 1 2 4 1,500 pages 1 2 3 3,500 pages 1 2 4 50,000 pages 1 How to replace See page 64. See page 88. 1 Letter or A4 size single-sided pages. 2 Approx. cartridge yield is declared in accordance - Brother International MFC-9970CDW | Users Manual - English - Page 78
Replace Toner X Toner cartridge X = Black, Cyan, Magenta, Yellow Approximate life 2,500 pages 1 2 5 6,000 pages 1 2 6 1,500 pages 1 2 5 Replace Parts Drum unit Drum 3,500 pages 1 2 6 25,000 pages 1 3 4 Drum Stop Replace Parts Belt Unit Replace WT Box Belt unit - Brother International MFC-9970CDW | Users Manual - English - Page 79
a direct equivalent for the recommended paper, the life of consumable items and machine parts may be reduced. • The projected life of the toner cartridges is based on ISO/IEC 19798. Frequency of replacement will vary depending on the complexity of printed pages, percentage of coverage and type of - Brother International MFC-9970CDW | Users Manual - English - Page 80
life (Cyan, Magenta, Yellow or Black). Replace Toner A When the LCD shows Replace Toner the machine will stop printing until you replace the toner cartridge. The message on the LCD will indicate which color you need to replace. A new or unused genuine Brother toner cartridge will reset the Replace - Brother International MFC-9970CDW | Users Manual - English - Page 81
Replacing the toner cartridges A a Make sure that the machine is turned on. b Press the front cover release button and then open the front cover. Routine maintenance c Hold the green handle of the drum unit. Pull the drum unit out until it stops. A 65 - Brother International MFC-9970CDW | Users Manual - English - Page 82
push it toward the machine to unlock it. Then pull it out of the drum unit. Repeat this for all the toner cartridges. IMPORTANT • We recommend that you place the drum unit and/or the toner cartridge on a clean, flat, level, stable surface with a sheet of disposable paper or cloth underneath it in - Brother International MFC-9970CDW | Users Manual - English - Page 83
e Push to release the latches of the corona wire cover (1), and then open the cover. Routine maintenance f Clean the corona wires inside the drum unit by gently sliding the green tabs from left to right and right to left several times. 1 1 Note Be sure to return the tab to the - Brother International MFC-9970CDW | Users Manual - English - Page 84
it in the machine. If a toner cartridge is left unpacked for a long time, the toner life will be shortened. • If an unpacked drum unit is put in direct sunlight or room light, the unit may be damaged. • Brother strongly recommends that you DO NOT refill the toner cartridge provided with your machine - Brother International MFC-9970CDW | Users Manual - English - Page 85
slide the toner cartridge into the drum unit, then slightly pull it toward you until you hear it click into place. Make sure that you match the toner cartridge color to the same color label on the drum unit. Repeat this for all the toner cartridges. C - Cyan Y - Yellow M - Magenta K - Black A 69 - Brother International MFC-9970CDW | Users Manual - English - Page 86
l Push the drum unit in until it stops. Cleaning the corona wires A If you have print quality problems, clean the four corona wires as follows: a Press the front cover release button and then open the front cover. m Close the front cover of the machine. Note After you replace a toner cartridge, DO - Brother International MFC-9970CDW | Users Manual - English - Page 87
b Hold the green handle of the drum unit. Pull the drum unit out until it stops. Routine maintenance c Hold the handle of the toner cartridge and slightly push it toward the machine to unlock it. Then pull it out of the drum unit. Repeat this for all the toner cartridges. A 71 - Brother International MFC-9970CDW | Users Manual - English - Page 88
d Push to release the latches of the corona wire cover (1), and then open the cover. e Clean the corona wires inside the drum unit by gently sliding the green tabs from left to right and right to left several times. 1 1 72 - Brother International MFC-9970CDW | Users Manual - English - Page 89
label m: Magenta toner position label y: Yellow toner position label k: Black toner position label The corona wires for black, yellow and magenta are located under the next toner cartridge. For example, when you clean the corona wire for black, you need to remove the yellow toner cartridge to access - Brother International MFC-9970CDW | Users Manual - English - Page 90
it click into place. Make sure that you match the toner cartridge color to the same color label on the drum unit. Repeat this for all the toner cartridges. i Push the drum unit in until it stops. C M Y K j Close the front cover of the machine. C - Cyan Y - Yellow M - Magenta K - Black 74 - Brother International MFC-9970CDW | Users Manual - English - Page 91
drum unit has exceeded its rated life. Please replace the drum unit with a new one. We recommend a genuine Brother drum unit be installed at this time. After replacement, reset the drum counter by following the instructions included with the new drum unit. Drum Stop A We cannot guarantee the print - Brother International MFC-9970CDW | Users Manual - English - Page 92
because it may contain toner. If toner scatters on your hands or clothes, immediately wipe or wash it off with cold water. • Every time you replace the drum unit, clean the inside of the machine. (See Cleaning and Checking the machine in Appendix A of the Advanced User's Guide.) a Make sure that the - Brother International MFC-9970CDW | Users Manual - English - Page 93
Hold the green handle of the drum unit. Pull the drum unit out until it stops. Routine maintenance d Turn the green lock lever (1) at the left of the machine counterclockwise to the release position. Holding the green handles of the drum unit, lift the front of the drum unit and remove it from the - Brother International MFC-9970CDW | Users Manual - English - Page 94
out of the drum unit. Repeat this for all the toner cartridges. • Hold the green handles of the drum unit when you carry it. DO NOT hold the sides of the drum unit. WARNING DO NOT put a toner cartridge into a fire. It could explode, resulting in injuries. DO NOT use cleaning materials that contain - Brother International MFC-9970CDW | Users Manual - English - Page 95
off with cold water. • We recommend that you place the drum unit and/or the toner cartridge on a clean, flat surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner. • To avoid print quality problems, DO NOT touch the shaded parts shown in the - Brother International MFC-9970CDW | Users Manual - English - Page 96
you hear it click into place. Make sure that you match the toner cartridge color to the same color label on the drum unit. Repeat this for all the toner cartridges. IMPORTANT • To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations. C M Y K C - Cyan Y - Yellow - Brother International MFC-9970CDW | Users Manual - English - Page 97
j Turn the green lock lever (1) clockwise to the lock position. 1 1 k Push the drum unit in until it stops. i Match the guide ends (2) of the drum unit to the c marks (1) on both sides of the machine, then gently slide the drum unit into the machine until it stops at the green lock lever - Brother International MFC-9970CDW | Users Manual - English - Page 98
The machine will display Reset Drum?. Press Yes. f Press Yes, and then press Stop/Exit. Replacing the belt unit A Order No. BU-300CL A new belt unit can print approximately 50,000 Letter or A4 size single-sided pages. Replace Parts Belt Unit A When the Replace Parts Belt Unit message appears on the - Brother International MFC-9970CDW | Users Manual - English - Page 99
b Press the front cover release button and then open the front cover. Routine maintenance c Hold the green handle of the drum unit. Pull the drum unit out until it stops. A 83 - Brother International MFC-9970CDW | Users Manual - English - Page 100
to the release position. Holding the green handles of the drum unit, lift the front of the drum unit and remove it from the machine. 1 IMPORTANT • We recommend that you place the drum unit and/or the toner cartridge on a clean, flat surface with a sheet of disposable paper or cloth underneath - Brother International MFC-9970CDW | Users Manual - English - Page 101
DO NOT touch the shaded parts shown in the illustrations. Routine maintenance e Hold the green handle of the belt unit with both hands and lift the belt unit up, then pull it out. IMPORTANT To avoid print quality problems, DO NOT touch the shaded parts shown in the illustration. A f Unpack the new - Brother International MFC-9970CDW | Users Manual - English - Page 102
g Put the new belt unit back in the machine. Make sure the belt unit is level and fits firmly into place. h Make sure the green lock lever (1) is in the release position as shown in the illustration. 1 i Match the guide ends (2) of the drum unit to the c marks (1) on both sides of the machine, - Brother International MFC-9970CDW | Users Manual - English - Page 103
lock lever (1) clockwise to the lock position. 1 k Push the drum unit in until it stops. Routine maintenance Resetting the belt unit counter A When you replace a belt unit with a new one, you will need to reset the belt unit counter by completing the following steps: a Press MENU. b Press a or - Brother International MFC-9970CDW | Users Manual - English - Page 104
waste toner box can print approximately 50,000 Letter or A4 size single-sided pages. WT Box End Soon A If the LCD shows WT Box End Soon, it means the waste toner box is near the end of its life. Buy a new waste toner box and have it ready before you get a Replace WT Box message. Replace WT - Brother International MFC-9970CDW | Users Manual - English - Page 105
Hold the green handle of the drum unit. Pull the drum unit out until it stops. Routine maintenance d Turn the green lock lever (1) at the left of the machine counterclockwise to the release position. Holding the green handles of the drum unit, lift the front of the drum unit and remove it from the - Brother International MFC-9970CDW | Users Manual - English - Page 106
drum unit and/or the toner cartridge on a clean, flat surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner. • To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration. • To avoid print - Brother International MFC-9970CDW | Users Manual - English - Page 107
the belt unit up, then pull it out. Routine maintenance f Remove the two pieces of orange packing material and discard them. IMPORTANT To avoid print quality problems, DO NOT touch the shaded parts shown in the illustration. Note This step is only necessary when you are replacing the waste toner - Brother International MFC-9970CDW | Users Manual - English - Page 108
box carefully in case you accidentally spill or scatter toner. If toner scatters on your hands or clothes, immediately wipe or wash it off with cold water. Note Discard the used waste toner box according to local regulations, keeping it separate from domestic waste. If you have questions, call your - Brother International MFC-9970CDW | Users Manual - English - Page 109
back into the machine. Make sure the belt unit is level and fits firmly into place. Routine maintenance j Make sure the green lock lever (1) is in the release position as shown in the illustration. 1 k Match the guide ends (2) of the drum unit to the c marks (1) on both sides of the machine, then - Brother International MFC-9970CDW | Users Manual - English - Page 110
l Turn the green lock lever (1) clockwise to the lock position. 1 m Push the drum unit in until it stops. n Close the front cover of the machine. 94 - Brother International MFC-9970CDW | Users Manual - English - Page 111
Cartridge Error Put the Black (K) Toner Cartridge back in. 1 The toner cartridge is not installed properly. 1 The toner cartridge color with the problem is shown in the message. If the problem continues, call Brother Customer Service. Pull out the drum unit and remove the toner B cartridge - Brother International MFC-9970CDW | Users Manual - English - Page 112
this does not clear the error, call Brother Customer Service. You tried to poll a fax machine that is not in Polled Waiting mode. Check the other fax machine's polling setup. The temperature of the drum unit or toner cartridge is too hot. The machine will pause its current print job and go into - Brother International MFC-9970CDW | Users Manual - English - Page 113
the control panel or printer driver, then press Black Start or Color Start. The paper tray was pulled out before the machine completed printing on both sides of the paper. Re-install the paper tray and press Black Start or Color Start. Fuser Error The temperature of the fuser unit does not rise - Brother International MFC-9970CDW | Users Manual - English - Page 114
Lock 2.0. The print job will be canceled. Contact your administrator to check your Secure Function Lock Settings. The number you dialed does not Verify the number and try again. answer or is busy. The toner cartridge for the color Pull out the drum unit. Take out the toner indicated on the - Brother International MFC-9970CDW | Users Manual - English - Page 115
Troubleshooting Error Message Out of Memory Cause The machine's memory is full. Action Fax sending or copy operation in progress Do one of the following: Press Black Start or Color Start to send or copy the scanned pages. Press Stop/Exit and wait until the other operations in progress finish, - Brother International MFC-9970CDW | Users Manual - English - Page 116
Belt Unit Replace Parts Drum Replace Parts Fuser Unit Cause Action Registration failed. Press Black Start or Color Start and try again. Do one of the following: Turn off the machine's power switch. Wait a few seconds, then turn it on again. Try Manual Registration, MENU, Printer, Manual - Brother International MFC-9970CDW | Users Manual - English - Page 117
printer driver is too small for the machine to deliver it to the Face down output tray. Open the back cover to let the printed paper out on the face up output tray and then press Black Start or Color Start. Toner Error One or more toner cartridges are not installed correctly. Pull out the drum - Brother International MFC-9970CDW | Users Manual - English - Page 118
WT Box End Soon Cause An incompatible or defective device has been connected to the USB direct interface. The waste toner box is near the end of its life. Action Remove the USB Flash memory drive from the USB direct interface. Buy a new waste toner box before you get a Replace WT Box message. 102 - Brother International MFC-9970CDW | Users Manual - English - Page 119
c Press Data Transfer. d Press Fax Transfer. e Do one of the following: If the LCD shows No Data, there are no faxes left in the machine's memory. Press Stop/Exit. Enter the fax number to which faxes will be forwarded. f Press Black Start or Color Start. Transferring faxes to your PC B You can - Brother International MFC-9970CDW | Users Manual - English - Page 120
B Document is jammed in the top of the ADF unit B a Take out any paper from the ADF that is not jammed. b Open the ADF cover. c Pull the jammed document out to the left. Document is jammed under the document cover B a Take out any paper from the ADF that is not jammed. b Lift the document cover - Brother International MFC-9970CDW | Users Manual - English - Page 121
Troubleshooting Removing small documents jammed in the ADF B a Lift the document cover. b Insert a piece of stiff paper, such as cardstock, into the ADF to push any small paper scraps through. Document is jammed at the output tray B a Take out any paper from the ADF that is not jammed. b Pull the - Brother International MFC-9970CDW | Users Manual - English - Page 122
. d When loading paper in the MP tray, make sure that the paper stays under the maximum paper mark (1) on both sides of the tray. 1 e Press Black Start or Color Start to resume printing. c Fan the paper stack, and then put it back in the MP tray. 106 - Brother International MFC-9970CDW | Users Manual - English - Page 123
2, follow these steps: a Pull the paper tray completely out of the machine. For Jam Tray 1: Troubleshooting WARNING DO NOT touch the shaded parts shown in the illustration. These rollers may be rotating at high speed and can pinch or entrap your hand. For Jam Tray 2: b Use both hands to slowly - Brother International MFC-9970CDW | Users Manual - English - Page 124
direction, stop and follow the instructions for Paper is jammed inside the . While pressing the green paper-guide release lever, slide the paper guides to fit the paper size. Make sure that the guides are firmly in the slots. Open the back cover. d Put the paper tray firmly back in the machine. - Brother International MFC-9970CDW | Users Manual - English - Page 125
. Wait for the machine to cool down before you touch the internal parts of the machine. Troubleshooting c Pull the green tabs (2) at the left and right hand sides toward you and fold down the fuser cover (1). 2 3 2 1 3 Note If the envelope levers (3) inside the back cover are pulled down to the - Brother International MFC-9970CDW | Users Manual - English - Page 126
e Close the fuser cover (1). 2 1 Paper is jammed inside the machine B If the LCD shows from the AC power outlet. b Press the front cover release button and then open the front cover. 2 Note If you are printing on envelopes, pull down the envelope levers (2) to the envelope position again before - Brother International MFC-9970CDW | Users Manual - English - Page 127
c Hold the green handle of the drum unit. Pull the drum unit out until it stops. Troubleshooting d Turn the green lock lever (1) at the left of the machine counterclockwise to the release position. Holding the green handles of the drum unit, lift the front of the drum unit and remove it from the - Brother International MFC-9970CDW | Users Manual - English - Page 128
IMPORTANT • We recommend that you place the drum unit and the toner cartridges on a clean, flat surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner. • To prevent damage to the machine from static electricity, DO NOT touch the electrodes - Brother International MFC-9970CDW | Users Manual - English - Page 129
g Match the guide ends (2) of the drum unit to the c marks (1) on both sides of the machine, then gently slide the drum unit into the machine until it stops at the green lock lever. Troubleshooting i Push the drum unit in until it stops. 1 2 h Turn the green lock lever (1) clockwise to the lock - Brother International MFC-9970CDW | Users Manual - English - Page 130
the paper tray completely out of the machine. WARNING DO NOT touch the shaded parts shown in the illustration. These rollers may be rotating at high speed and can pinch or entrap your hand. c If paper is not caught inside the machine, turn the paper tray over and check underneath the - Brother International MFC-9970CDW | Users Manual - English - Page 131
d If the paper is not caught in the paper tray, open the back cover. Troubleshooting WARNING HOT SURFACE After you have just used the machine, some internal parts of the machine will be extremely hot. Wait for the machine to cool down before you touch the internal parts of the machine. B 115 - Brother International MFC-9970CDW | Users Manual - English - Page 132
e Push down and pull the green tabs at the left and right hand sides toward you and fold down the fuser cover (1). g Close the fuser cover (1). 1 f Using both hands, gently pull out the jammed paper. 1 h Fully close the back cover. i Put the paper tray firmly back in the machine. 116 - Brother International MFC-9970CDW | Users Manual - English - Page 133
on the drum unit. (See Cleaning the corona wires on page 70.) The sender's scanner may be dirty. Ask the sender to make a copy to see if the problem is with the sending machine. Try receiving from another fax machine. If the problem continues, call Brother Customer Service at 1-877-BROTHER (1-877 - Brother International MFC-9970CDW | Users Manual - English - Page 134
provider for connection instructions. Make sure the machine is in the correct Receive Mode. This is determined by the external devices and telephone subscriber services you have on the same line as the Brother machine. (See Receive Mode settings on page 35.) If you have a dedicated fax line and want - Brother International MFC-9970CDW | Users Manual - English - Page 135
Troubleshooting Receiving Faxes (continued) Difficulties Cannot receive a fax. (continued) Suggestions Another device or service at your location may be answering the call before your Brother machine answers. To test this, lower the ring delay setting: If the answer mode is set to Fax Only or - Brother International MFC-9970CDW | Users Manual - English - Page 136
4 of the Advanced User's Guide), print fax messages in memory (see Printing a fax from the memory in Chapter 4 of the Advanced User's Guide) or cancel a delayed fax or polling job (see Checking and canceling waiting jobs in Chapter 3 of the Advanced User's Guide). If the problem continues, ask the - Brother International MFC-9970CDW | Users Manual - English - Page 137
. Right-click Brother MFC-XXXX Printer. Make sure that Use Printer Offline is unchecked. Contact your administrator to check your Secure Function Lock settings. If either the Cyan, Magenta or Yellow toner reaches the end of its life while printing a color document, the print job cannot be - Brother International MFC-9970CDW | Users Manual - English - Page 138
life while printing a color document, the print job cannot be completed. You can choose to start the print job again in Mono mode, as long as black toner is available. See Basic tab in the Software User's Guide. Press Job Cancel. As the machine cancels the print job and clears it from the memory - Brother International MFC-9970CDW | Users Manual - English - Page 139
. Make sure that manual feed mode is not chosen in the printer driver. Clean the paper pick-up roller. See Cleaning the paper pick-up rollers in Appendix A of the Advanced User's Guide. If the LCD shows the Paper Jam message and you still have a problem, see Error and maintenance messages on - Brother International MFC-9970CDW | Users Manual - English - Page 140
example Brother PC-FAX Rx. In Port number: Enter 54926. In Protocol: UDP is selected. Please refer to the instruction manual that came with your third-party Security/Firewall Software or contact the software manufacturer. For more details, you can read FAQs and troubleshooting suggestions - Brother International MFC-9970CDW | Users Manual - English - Page 141
HD/Library/Printers/Brother/Utilities/DeviceSelector or from the Model pop-up menu of ControlCenter2. Investigate the problem using the WLAN Report. Press MENU, Print Reports, WLAN Report. and then press Black Start or Color Start. For more details, see the Quick Setup Guide. Other Difficulties - Brother International MFC-9970CDW | Users Manual - English - Page 142
telephone line try this setting. If you are using VoIP: VoIP service providers offer fax support using various standards. If you regularly experience fax transmission errors try this setting. Normal sets the modem speed at 14400 bps. High sets the modem speed at 33600 bps. f Press Stop/Exit - Brother International MFC-9970CDW | Users Manual - English - Page 143
printer driver or in the machine's Paper Type menu setting. (See Acceptable paper and other print media on page 21 and Basic tab in the Software B User's Guide.) Shake all four toner cartridges gently. Wipe the laser scanner windows with a dry lint-free soft cloth. (See Cleaning the laser - Brother International MFC-9970CDW | Users Manual - English - Page 144
soft cloth. (See Cleaning the laser scanner windows in Appendix A of the Advanced User's Guide.) Clean the drum unit. (See Cleaning the drum unit in Appendix A of the Advanced User's Guide.) Identify the missing color and put in a new toner cartridge. (See Replacing a Toner cartridge on page 64 - Brother International MFC-9970CDW | Users Manual - English - Page 145
in a new toner B cartridge. (See Replacing a Toner cartridge on page 64.) To identify the color of the toner cartridge, visit us at http://solutions.brother.com/ to view our FAQs and troubleshooting tips. If the problem continues, put in a new drum unit. (See Replacing the drum unit on page - Brother International MFC-9970CDW | Users Manual - English - Page 146
printer driver, Print Settings for Macintosh printer driver or Printer Features for Macintosh BR-Script printer driver in the Software User's Guide.) Identify the color causing the problem and put in a new toner cartridge. (See Replacing a Toner cartridge on page 64.) Put in a new drum unit - Brother International MFC-9970CDW | Users Manual - English - Page 147
cartridge for that color. (See Replacing a Toner cartridge on page 64.) To identify the color of the toner cartridge, visit us at http://solutions.brother.com/ to view our FAQs and troubleshooting tips. Put in a new drum unit. (See Replacing the drum unit on page 76.) Thin lines do not print - Brother International MFC-9970CDW | Users Manual - English - Page 148
Improve Toner Fixing mode in the printer driver. (See Other Print Options (For Windows® printer driver), Advanced options (For Windows® BR-Script printer driver), Print Settings (For Macintosh printer driver) or Printer Features (For Macintosh BR-Script printer driver) in the Software User's Guide - Brother International MFC-9970CDW | Users Manual - English - Page 149
quality Envelope creases Troubleshooting Recommendation Make sure that the two gray envelope levers are pulled down when you are printing envelopes. ABCDEFG EFGHIJKLMN If creases occur with the envelope levers in the envelope position, print with the back cover opened and feed one envelope at - Brother International MFC-9970CDW | Users Manual - English - Page 150
1 Network You can reset the internal print server back to its default factory settings such as the password and IP address information. 2 Address & Fax Address & Fax resets the following settings: Address Book (One Touch Dial/Speed Dial/Setup Groups) Programmed fax jobs in the memory (Polled TX - Brother International MFC-9970CDW | Users Manual - English - Page 151
a or b to display Initial Setup. Press Initial Setup. c Press a or b to display Reset. Press Reset. d Press Network, Address & Fax or All settings to choose the reset function you want to use. e Do one of the following; To reset the settings, press Yes and go to step f. To exit without making - Brother International MFC-9970CDW | Users Manual - English - Page 152
to offer. Since your programming is done on the LCD, we have created step-by-step on-screen instructions to help you program your machine. All you need to do is follow the instructions as they guide you through the menu selections and programming options. Menu table C You can program your machine by - Brother International MFC-9970CDW | Users Manual - English - Page 153
Min 2 Mins* 5 Mins Off Paper Size A4 Letter* Descriptions Sets the time to return to Fax mode and the time the machine will change from a restricted user to Public user mode when using Secure C Glossy 1 See Advanced User's Guide The factory settings are shown in Bold with an asterisk. 137 - Brother International MFC-9970CDW | Users Manual - English - Page 154
and 18 type of paper in paper tray #2. Legal Executive A5 B5 B6 Folio Paper Type Thin Plain* Thick Thicker Recycled Paper 1 See Advanced User's Guide The factory settings are shown in Bold with an asterisk. 138 - Brother International MFC-9970CDW | Users Manual - English - Page 155
Tray#1 Only Tray#2 Only MP Only MP>T1>T2* Tray Use:Fax - T1>T2>MP (Tray#2 or T2 appears only if you Tray#1 Only Tray#2 Only MP Only Tray Use:Print - MP>T1>T2 T1>T2>MP* (Tray installed the optional paper tray.) 1 See Advanced User's Guide The factory settings are shown in Bold with an asterisk - Brother International MFC-9970CDW | Users Manual - English - Page 156
Setting Lock Set Password Lock OffiOn 1 See Advanced User's Guide The factory settings are shown in Bold with an asterisk. Descriptions Adjusts the ring volume. Page See 1. Adjusts the beeper volume. Adjusts the speaker volume. Increases the page yield of the toner cartridge. Conserves power - Brother International MFC-9970CDW | Users Manual - English - Page 157
incoming faxes in the PC Fax Receive memory (so you can retrieve them while you are away from your machine), or to send faxes to your (Backup Print) - PC. If you choose C Fax Forward or PC-Fax Receive, you can turn on the safety feature Backup Print. 1 See Advanced User's Guide The - Brother International MFC-9970CDW | Users Manual - English - Page 158
you have chosen Every 7 Days, you can also set the day of the week. Print Fax - - - Prints incoming faxes stored in the memory. Remote Access - - ---l Set your own code for Remote Retrieval. 1 See Advanced User's Guide The factory settings are shown in Bold with an asterisk. See 1. 142 - Brother International MFC-9970CDW | Users Manual - English - Page 159
Check which scheduled jobs are in the memory and cancel chosen jobs. High* Adjusts the 126 Normal equalization for transmission Basic(for VoIP) difficulties. VoIP service providers offer fax support using various standards. If you regularly experience fax transmission errors, choose Basic - Brother International MFC-9970CDW | Users Manual - English - Page 160
edge duplex printing. Chooses color or black & white printed documents. If you choose Auto, the machine selects a suitable option for the document (color or B&W). Restores the printer settings to the original factory default settings. Adjusts the color density or returns the color calibration to - Brother International MFC-9970CDW | Users Manual - English - Page 161
Level 1 Printer (Continued) Level 2 Level 3 Level 4 Manual Regist. Print Chart - Options - Set Regist. 1 Guide 2 See Software User's Guide The factory settings are shown in Bold with an asterisk. Menu and features Descriptions Print the chart to manually check the registration of the colors - Brother International MFC-9970CDW | Users Manual - English - Page 162
in the One Touch and Speed Dial memory, in numerical or alphabetical order. Page See 1. Lists information about your last 200 incoming and outgoing faxes. (TX means Transmit. RX means Receive.) Lists your settings. Lists your Network settings. Prints the drum dot check sheet. Prints the result - Brother International MFC-9970CDW | Users Manual - English - Page 163
- Node Name - WINS Config - WINS Server - 1 See Network User's Guide The factory settings are shown in Bold with an asterisk. C Options Auto* Static RARP BOOTP DHCP Descriptions Chooses the BOOT method that best suits your needs. 3* [00000-32767] Specifies the number of setting - Brother International MFC-9970CDW | Users Manual - English - Page 164
MAC Address - - Set to Default - - Wired Enable - - 1 See Network User's Guide The IPv6 protocol, visit http://solutions. brother.com/ for more information. Chooses MAC address of the machine. Restore the wired network setting to factory default. Enable or Disable the Wired LAN manually. 148 - Brother International MFC-9970CDW | Users Manual - English - Page 165
- Node Name - WINS Config - WINS Server - 1 See Network User's Guide The factory settings are shown in Bold with an asterisk. Options Auto* Static RARP BOOTP DHCP Descriptions Chooses the BOOT method that best suits your needs. 3* [00000-32767] Specifies the number of setting - Brother International MFC-9970CDW | Users Manual - English - Page 166
If you want to use the IPv6 protocol, visit http://solutions. brother.com/ for more information. - You can configure your internal print server. - You can easily configure your wireless network settings using the one-button push method. - You can easily configure your wireless network - Brother International MFC-9970CDW | Users Manual - English - Page 167
MAC Address - - - Shows the MAC address of the machine. Set to Default - - Yes No Restore the wireless network settings to factory default. WLAN Enable - - On Off* Enable or disable the wireless LAN manually User's Guide The factory settings are shown in Bold with an asterisk. 151 - Brother International MFC-9970CDW | Users Manual - English - Page 168
Off Poll Frequency - (When Auto Polling is set to On.) 1 See Network User's Guide The factory settings are shown in Bold with an asterisk. 10 Min* [01-60] port number. Enter the mail box name. (Up to 60 characters) Enter the password to login to the POP3 server. (Up to 32 characters) You can send - Brother International MFC-9970CDW | Users Manual - English - Page 169
- Fax to Server - Relay Domain - Relay Report - - - Network Reset - - - 1 See Network User's Guide The factory settings are shown in Bold with an asterisk. Options Descriptions All Subject+From+To None* Selects the contents of the mail header to be printed. On* Deletes error mails - Brother International MFC-9970CDW | Users Manual - English - Page 170
Level 3 Machine Info. Serial No. - Level 4 - Options - Page Counter - - Parts Life Drum - Belt Unit - Fuser - Laser - PF Kit MP - PF Kit 1 - PF Kit 2 - Total Fax/List Copy Print 1 See Advanced User's Guide The factory settings are shown in Bold with an asterisk. C Descriptions - Brother International MFC-9970CDW | Users Manual - English - Page 171
you dial. Reset Network - Yes No Restores all network 134 settings to factory default. Address & Fax - Yes No Restores all stored phone numbers and fax settings. All Settings - Yes Restores all the machine settings to No the factory default. C 1 See Advanced User's Guide. 2 See - Brother International MFC-9970CDW | Users Manual - English - Page 172
Local Language - (Continued) Level 4 - Options (in USA) English* Español (in Canada) English* Français 1 See Advanced User's Guide. 2 See Quick Setup Guide. 3 See Network User's Guide. The factory settings are shown in Bold with an asterisk. Descriptions Allows you to change the LCD language - Brother International MFC-9970CDW | Users Manual - English - Page 173
Fax Resolution - - - Standard* Fine S.Fine Photo Contrast - - - Auto* Light Dark 1 See Advanced User's Guide The factory settings are shown in Bold with an asterisk. C Descriptions Stores up to 40 One Touch Dial numbers, so you can dial by pressing one key (and Black Start or Color - Brother International MFC-9970CDW | Users Manual - English - Page 174
overseas, set this to On. You can save your fax settings as the default settings. Page 29 See 1. Real Time TX Coverpage Setup Factory Reset - - - - You can restore all fax settings to the factory settings. 1 See Advanced User's Guide The factory settings are shown in Bold with an asterisk - Brother International MFC-9970CDW | Users Manual - English - Page 175
2sidei1side LongEdgeFlip Enables or disables duplex printing. You can also choose long edge or short edge duplex printing. 1sidei2side ShortEdgeFlip 2sidei1side ShortEdgeFlip Tray optional paper tray.) 1 See Advanced User's Guide The factory settings are shown in Bold with an asterisk. 159 - Brother International MFC-9970CDW | Users Manual - English - Page 176
- Stack* - Sort Page Layout - - Off (1 in 1)* - 2 in 1 (P) 2 in 1 (L) 2 in 1 (ID) 4 in 1 (P) 4 in 1 (L) Color Adjust - - Red -2 -1 0 +1 Green +2 -2 -1 0 +1 +2 1 See Advanced User's Guide The factory settings are shown in Bold with an asterisk. Descriptions Page - Brother International MFC-9970CDW | Users Manual - English - Page 177
default settings. Contrast Factory Reset - Favorite Settings Store Color Color Adjust - - - - Favorite:2 Favorite:3 1 See Advanced User's Guide The factory settings are shown in Bold with an asterisk. You can rename your Favorite settings. You can apply your Favorite settings as the default - Brother International MFC-9970CDW | Users Manual - English - Page 178
B&W 200 dpi B&W 200x100 dpi File Type - - (If you chose a Color or Gray option in the Quality setting) PDF* PDF/A Secure PDF Signed PDF :LongEdge DuplexScan :ShortEdge File Name - - - 1 Software User's Guide The factory settings are shown in Bold with an asterisk. Enter a file - Brother International MFC-9970CDW | Users Manual - English - Page 179
Continued) File Size - Set New Default - Level 4 - - - color or gray scale scanning. You can save your scan to USB settings as the default settings. Page See 1. Factory Reset Color 600 dpi Gray 100 dpi Gray 200 dpi Gray 300 dpi B&W 200 dpi File Type - B&W 200x100 dpi (If you chose a Color - Brother International MFC-9970CDW | Users Manual - English - Page 180
Manual, you can name the file as you like. Contract sheet Check Receipt Scan to FTP (Profile name) Quality - Manual Color 100 dpi* Color 200 dpi Color 300 dpi You can choose the scan resolution and file format for your document. Color 600 dpi - Brother International MFC-9970CDW | Users Manual - English - Page 181
the file size for color or gray scale scanning. Large File Name - BRNXXXXXXXXXXX* You can choose preset file names. If Estimate Report you choose Manual, you can name the file C as you like. Order sheet Contract sheet Check Receipt Manual 1 Software User's Guide The factory settings are - Brother International MFC-9970CDW | Users Manual - English - Page 182
Manual/Address Book Quality Level 4 - Options Descriptions Color 100 dpi* Color 200 dpi Color 300 dpi You can choose the scan resolution and file format for your document. Page See 1. Color ShortEdge A4 Letter* Legal/Folio 1 Software User's Guide The factory settings are shown in Bold with an - Brother International MFC-9970CDW | Users Manual - English - Page 183
Reset - File Size - Scan to PC E-mail - - - Image - - - OCR - - - File - - - 1 Software User's Guide The factory settings are shown in Bold with an asterisk. You can restore all scan to E-mail settings to the factory settings. You can scan a black & white or a color document - Brother International MFC-9970CDW | Users Manual - English - Page 184
* Landscape Sets the page 55 orientation when printing directly from the USB Flash memory drive. Duplex Off* Chooses the duplex 55 Long Edge print format when print directly from the Short Edge USB Flash memory drive. 1 See Advanced User's Guide The factory settings are shown in Bold - Brother International MFC-9970CDW | Users Manual - English - Page 185
- A4 Letter* Legal Executive Sets the default 56 paper size when printing directly from the USB flash memory drive. A5 A5 L A6 B5 B6 Folio 1 See Advanced User's Guide C The factory settings are shown in Bold with an asterisk. The Direct Print button on the LCD becomes active when - Brother International MFC-9970CDW | Users Manual - English - Page 186
with the text. Index Print - Simple* Details Sets the default index 56 print option, simple format or details. 1 See Advanced User's Guide The factory settings are shown in Bold with an asterisk. The Direct Print button on the LCD becomes active when a USB flash memory drive is connected to - Brother International MFC-9970CDW | Users Manual - English - Page 187
(Select User) (Select Secure Password Print Job) Print Delete You can print data saved in the memory drive when you enter your four-digit password. See 1. (The Secure Print button on the LCD becomes active when there is secure data.) 1 See Advanced User's Guide The factory settings are shown - Brother International MFC-9970CDW | Users Manual - English - Page 188
Entering text C When you are setting certain menu selections, you may need to enter text into the machine. Press to choose numbers, letters or special characters. Up to six letters are assigned to each button on the LCD. By pressing the correct button repeatedly, you can access the character you - Brother International MFC-9970CDW | Users Manual - English - Page 189
brother.com/ for details. Printer Type Laser Print Method Electrophotography by semiconductor laser beam scanning Memory Capacity 256 MB LCD (liquid crystal display) Touchscreen 5 in. (126.0 mm) Color connection to PC 3 When making a copy from one sheet Dimensions 20.9 in. (530 mm) Weight - Brother International MFC-9970CDW | Users Manual - English - Page 190
Noise level Sound power Operating (Colour Printing): Operating (Monochrome Printing): Ready: Sound pressure Operating (Printing): Ready: LWAd = 6.94 B (A) LWAd = 6.88 B (A) LWAd = 4.8 B (A) LPAm = 57 dB (A) LPAm = 33 dB (A) Temperature Humidity ADF (automatic document feeder) Operating: 50 °F to - Brother International MFC-9970CDW | Users Manual - English - Page 191
Specifications Document Size D Document Size (Single-sided) Document Size (2-sided (Duplex)) ADF Width: ADF Length: Scanner Glass Width: Scanner Glass Length: ADF Width: ADF Length: 5.8 to 8.5 in. (147.3 to 215.9 mm) 5.8 to 14 in. (147.3 to 356.0 mm) Max. 8.5 in. (215.9 mm) Max. 14.0 in. (355.6 - Brother International MFC-9970CDW | Users Manual - English - Page 192
Print media D Paper Input Paper Tray Paper Type: Paper Size: Paper Weight: Maximum Paper Tray Capacity: Face-Down Output Tray Face-Up Output Tray Up to 150 sheets (face down print delivery to the Face down output tray) One sheet (face up print delivery to the Face up output tray) 176 - Brother International MFC-9970CDW | Users Manual - English - Page 193
Specifications Duplex Printing Manual Duplex: Automatic Duplex: Paper Size (Automatic Duplex): Paper Weight (Automatic Duplex): Paper Type (Automatic Duplex): Yes Yes Letter, Legal and Folio 16 to 28 lb ( - Brother International MFC-9970CDW | Users Manual - English - Page 194
Fax D Compatibility Modem Speed 2-sided (Duplex) Print Receiving Automatic 2-sided (Duplex) Sending Scanning Width Printing Width Gray Scale Resolution One Touch Dial Speed Dial Groups Broadcasting Automatic Redial Memory Transmission Out of Paper Reception ITU-T Super Group 3 Automatic Fallback: - Brother International MFC-9970CDW | Users Manual - English - Page 195
/Mono Copy Width Automatic 2-sided (Duplex) Copy Multiple Copies Reduce/Enlarge Resolution First Copy Out Time (Monochrome) First Copy Out Time (Color) Yes/Yes Max. 8.3 in. (210 mm) Yes (from ADF) Stacks or Sorts up to 99 pages 25% to 400% (in increments of 1%) Up to 1200 × 600 dpi Less than 19 - Brother International MFC-9970CDW | Users Manual - English - Page 196
external color Up to 19200 × 19200 dpi (interpolated) 2 Up to 1200 × 2400 dpi (optical) (from Scanner Glass) Up to 1200 × 600 dpi (optical) (from ADF) Max. 8.3 in. (210 mm) Yes (from ADF) 256 levels 1 For the latest driver updates for the Mac OS X you are using, visit us at http://solutions.brother - Brother International MFC-9970CDW | Users Manual - English - Page 197
Specifications Printer D Automatic 2-sided Yes (Duplex) Print Emulations PCL6, BR-Script3 (PostScript® 3™) Resolution 600 dpi × 600 dpi, 2400 dpi (2400 × 600) quality Print Speed Up to 14 sides/minute (7 sheets/minute) (Monochrome Duplex) (Letter size) 1 Print Speed (Color Duplex) Up to - Brother International MFC-9970CDW | Users Manual - English - Page 198
) 1 Your machine has a Hi-Speed USB 2.0 interface. The machine can also be connected to a computer that has a USB 1.1 interface. 2 Third party USB ports are not supported. 3 See Network (LAN) on page 188 and the Network User's Guide for detailed network specifications. 182 - Brother International MFC-9970CDW | Users Manual - English - Page 199
(created by Brother printer driver), TIFF (scanned by all Brother MFC or DCP models), PostScript® 3™ (created by Brother BR-Script 3 printer driver), XPS version 1.0. USB direct interface 1 PDF data including a JBIG2 image file, a JPEG2000 image file or a transparency file is not supported. D 183 - Brother International MFC-9970CDW | Users Manual - English - Page 200
Scan to USB feature D File formats Black and white TIFF, PDF, PDF/A, Secure PDF, Signed PDF Color and Gray document JPEG, PDF, PDF/A, Secure PDF, Signed PDF, XPS 184 - Brother International MFC-9970CDW | Users Manual - English - Page 201
Space to install For For Drivers Applications Supported PC Software Functions Supported PC Interface 3 Windows® 500 MB Printing, PC-Fax 4, Scanning USB, 10/100 Base Tx (Ethernet), Wireless 802.11 b/g Windows® XP Professional x64 Edition 2 6 64-bit (Intel®64 or AMD64) supported CPU 256 - Brother International MFC-9970CDW | Users Manual - English - Page 202
MB Printing, PC-Fax Send 4, Scanning USB, 10/100 Base Tx (Ethernet), Wireless 802.11 b/g 1 Internet Explorer® 6.0 or greater. 2 For WIA, 1200 x 1200 resolution. Brother Scanner Utility enables to enhance up to 19200 x 19200 dpi. 3 Third party USB ports are not supported. 4 PC-Fax supports black - Brother International MFC-9970CDW | Users Manual - English - Page 203
Consumable items Toner Cartridge Life Drum Unit Belt Unit Waste Toner Box Starter Toner Cartridge: Black Cyan, Magenta, Yellow Standard Toner Cartridge: TN-310BK (Black): TN-310C (Cyan): TN-310M (Magenta): TN-310Y (Yellow): High Capacity Toner Cartridge: TN-315BK (Black): TN-315C (Cyan): TN-315M ( - Brother International MFC-9970CDW | Users Manual - English - Page 204
the full Network specifications, see Network User's Guide. LAN You can connect your machine to a network for Network Printing, Network Scanning, PC-Fax Send, PC-Fax Receive (Windows® only) and Remote Setup 1. Also included is Brother BRAdmin Light 2 Network Management software. Security Protocols - Brother International MFC-9970CDW | Users Manual - English - Page 205
User's Guide. Automatic fax receive 34 easy receive 36 fax redial 45 B Belt unit replacing 82 Brother accessories and supplies ii Brother numbers i Customer Service i FAQs (frequently asked questions) ......... i product support i service centers i warranties iv, v, vii C Cleaning corona - Brother International MFC-9970CDW | Users Manual - English - Page 206
how to reset the machine 135 reset functions 134 serial number 134 Macintosh See Software User's Guide. Maintenance, routine replacing belt unit 82 drum unit 75 toner cartridge 64 waste toner box 88 Manual dialing 44 receive 32, 34 Menu Table 137 Mode, entering copy 53 fax 28 scan - Brother International MFC-9970CDW | Users Manual - English - Page 207
key 45, 46 Remote setup E See Software User's Guide. Replacing belt unit 82 drum unit 75 toner cartridge 64 waste toner box 88 Reports Transmission Verification 30 Resolution copy 179 fax (standard, fine, superfine, photo 178 print 181 scan 180 Ring delay, setting 35 - Brother International MFC-9970CDW | Users Manual - English - Page 208
41 Text, entering 172 Toner cartridge replacing 64 Troubleshooting 117 document jam 104, 105 error messages on LCD 95 if you are having difficulty copy quality 120 incoming calls 120 network 124 paper handling 123 print quality 123, 127 printing 117, 121 receiving faxes 118 scanning 122 - Brother International MFC-9970CDW | Users Manual - English - Page 209
EQUIPMENT ATTACHMENT LIMITATIONS (Canada only) NOTICE This product meets the applicable Industry Canada technical specifications. NOTICE The Ringer Equivalence Number is an indication of the maximum number of devices allowed to be connected to a telephone interface. The termination on an interface - Brother International MFC-9970CDW | Users Manual - English - Page 210
(Canada) Ltd. 1 rue Hôtel de Ville, Dollard-des-Ormeaux, QC, Canada H9B 3H6 Visit us on the World Wide Web http://www.brother.com/ This machine is approved for use in the country of purchase only. Local Brother companies or their dealers will only support machines purchased in their own countries.
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BASIC USER’S GUIDE
MFC-9970CDW
Version 0
USA/CAN