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Brother International MFC-9970CDW Users Manual - English - Page 137

Printing difficulties, Copy difficulties continued, Use Printer Offline - scanner driver

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Troubleshooting Copy difficulties (continued) Difficulties Vertical black line appears in copies. Copies are blank. Suggestions Black vertical lines on copies are typically caused by dirt or correction fluid on the glass strip, or the corona wire is dirty. (See Cleaning the scanner in Appendix A of the Advanced User's Guide and Cleaning the corona wires on page 70.) Make sure you are loading the document properly. (See Using the automatic document feeder (ADF) on page 26 or Using the scanner glass on page 27.) Printing difficulties Difficulties Suggestions No printout.  Check that the machine is plugged in and the power switch is turned on.  Check that the toner cartridge and drum unit are installed properly. (See Replacing the drum unit on page 76.)  Check the interface cable connection on both the machine and your computer. (See the Quick Setup Guide.)  Check that the correct printer driver has been installed and chosen.  Check to see if the LCD is showing an error message. (See Error and maintenance messages on page 95.)  Check that the machine is online: (Windows® 7 and Windows Server® 2008 R2) Click the Start button and Devices and Printers. Right-click Brother MFC-XXXX Printer. Make sure that Use Printer Offline is unchecked. (Windows Vista®) Click the Start button, Control Panel, Hardware and Sound, and then Printers. Right-click Brother MFC-XXXX Printer. Make sure that Use Printer Offline is unchecked. (Windows® XP and Windows Server® 2003/2008) Click the Start button and choose Printers and Faxes. Right-click Brother MFC-XXXX Printer. Make sure that Use Printer Offline is unchecked. (Windows® 2000) Click the Start button and choose Settings and then Printers. Right-click Brother MFC-XXXX Printer. Make sure that Use Printer Offline is unchecked.  Contact your administrator to check your Secure Function Lock settings.  If either the Cyan, Magenta or Yellow toner reaches the end of its life while printing a color document, the print job cannot be completed. You can choose to start the print job again in Mono mode, as long as black toner is available. See Basic tab in the Software User's Guide. B The machine prints unexpectedly  Press Job Cancel to cancel print jobs. or it prints garbage.  Check the settings in your application to make sure it is set up to work with your machine. The machine prints the first couple of pages correctly, then some pages have text missing.  Check the settings in your application to make sure that it is set up to work with your machine.  Your computer is not recognizing the machine's input buffer's full signal. Make sure that you connected the interface cable correctly. (See the Quick Setup Guide.) The headers or footers appear when the document displays on the screen but they do not show up when it is printed. There is an unprintable area on the top and bottom of the page. Adjust the top and bottom margins in your document to allow for this. (See Unscannable and unprintable areas on page 17.) 121

Section	Page
BASIC USER’S GUIDE MFC-9970CDW	1
Brother numbers	3
Register your product	3
FAQs (frequently asked questions)	3
For Customer Service	3
Ordering accessories and supplies	4
Notice - Disclaimer of Warranties (USA and Canada)	6
Compilation and Publication Notice	6
Brother® Color Laser One-Year On-Site Limited Warranty (USA only)	7
BROTHER LASER PRINTER / MULTIFUNCTION CENTER® / FAX ON-SITE LIMITED WARRANTY (Canada Only)	9
User's Guides and where do I find it?	10
Table of Contents	11
1 General information	17
Using the documentation	17
Symbols and conventions used in the documentation	17
Accessing the Advanced User’s Guide, Software User’s Guide and Network User’s Guide	18
Viewing Documentation	18
How to find Scanning instructions	19
Accessing Brother Support (Windows®)	20
Accessing Brother Support (Macintosh)	21
Control panel overview	22
LCD Touchscreen	24
Basic Operations	25
2 Loading paper	26
Loading paper and print media	26
Loading paper in the standard paper tray	26
Printing on plain paper, thin paper or recycled paper from the standard paper tray (Tray 1)	26
Loading paper in the multi-purpose tray (MP tray)	28
Printing on plain paper, bond paper, labels or glossy paper from the MP tray	28
Printing on envelopes and thick paper from the MP tray	30
Unscannable and unprintable areas	33
Paper settings	34
Paper Size and Type	34
Tray Use in copy mode	35
Tray Use in fax mode	35
Tray Use in print mode	36
Acceptable paper and other print media	37
Recommended paper and print media	37
Type and size of paper	37
The name for the paper trays in the printer driver in this Guide are as follows:	37
Paper capacity of the paper trays	38
Recommended paper specifications	38
Handling and using special paper	39
Types of paper to avoid	39
Envelopes	40
Types of envelopes to avoid	40
Labels	41
Types of labels to avoid	41
3 Loading documents	42
How to load documents	42
Using the automatic document feeder (ADF)	42
Document Sizes Supported	42
How to load documents	42
Using the scanner glass	43
Document Sizes Supported	43
How to load documents	43
4 Sending a fax	44
How to send a fax	44
Faxing A4/Legal/Folio size documents from the scanner glass	45
Color fax transmission	46
Canceling a fax in progress	46
Transmission verification report	46
5 Receiving a fax	48
Receive modes	48
Choose the correct Receive Mode	48
Using receive modes	50
Fax Only	50
Fax/Tel	50
Manual	50
External TAD	50
Receive Mode settings	51
Ring Delay	51
F/T Ring Time (Fax/Tel mode only)	51
Easy Receive	52
If Easy Receive is On:	52
If Easy Receive is Off:	52
6 Telephone services and external devices	53
Telephone line services	53
Voice Mail	53
Distinctive Ring	54
What does your telephone company’s ‘Distinctive Ring’ do?	54
What does Brother’s ‘distinctive ring’ do?	54
Do you have Voice Mail?	54
Before you choose the ring pattern to register	55
Registering the distinctive ring pattern Very important!	55
Turning off distinctive ring	56
Connecting an external TAD (telephone answering device)	56
Connections	57
Recording an outgoing message (OGM)	57
Multi-line connections (PBX)	57
External and extension telephones	58
Connecting an external or extension telephone	58
Using external and extension telephones	58
Using extension telephones	58
Using an external telephone (Connected to the EXT. jack of the machine)	58
If you answer a call and no one is on the line:	58
Using a non-Brother cordless external handset	58
Using Remote Codes	59
Fax Receive Code	59
Telephone Answer Code	59
Changing the Remote Codes	59
7 Dialing and storing numbers	60
How to dial	60
Manual dialing	60
One touch dialing	60
Speed dialing	60
Search	61
LDAP search	61
Fax redial	61
Storing numbers	62
Storing a pause	62
One Touch and Speed Dial Storage Options	63
Storing One Touch Dial numbers	64
Storing Speed Dial numbers	66
Changing or Deleting One Touch and Speed Dial numbers	67
8 Making copies	69
How to copy	69
Stop copying	69
Copy settings	69
9 Printing data from a USB Flash memory drive or digital camera supporting mass storage	70
Creating a PRN or PostScript® 3™ file for direct printing	70
Printing data directly from the USB Flash memory drive or digital camera supporting mass storage	71
Changing the default settings for direct print	72
10 How to print from a computer	73
Printing a document	73
11 How to scan to a computer	74
Scanning a document	74
Scanning using the scan key	74
Scanning using a scanner driver	75
A Routine maintenance	76
Replacing the consumable items	76
Replacing a Toner cartridge	80
Toner Low	80
Replace Toner	80
Replacing the toner cartridges	81
Cleaning the corona wires	86
Replacing the drum unit	91
Drum Error	91
Replace Parts Drum	91
Drum Stop	91
Replacing the drum unit	92
Resetting the drum counter	98
Replacing the belt unit	98
Replace Parts Belt Unit	98
Resetting the belt unit counter	103
Replacing the waste toner box	104
WT Box End Soon	104
Replace WT Box	104
B Troubleshooting	111
Error and maintenance messages	111
Transferring your faxes or Fax Journal report	119
Transferring faxes to another fax machine	119
Transferring faxes to your PC	119
Transferring the Fax Journal report to another fax machine	119
Document jams	120
Document is jammed in the top of the ADF unit	120
Document is jammed under the document cover	120
Removing small documents jammed in the ADF	121
Document is jammed at the output tray	121
Paper jams	122
Paper is jammed in the MP tray	122
Paper is jammed in paper tray 1 or tray 2	123
Paper is jammed at the back of the machine	124
Paper is jammed inside the machine	126
Paper is jammed underneath paper tray 1	130
If you are having difficulty with your machine	133
Setting Dial Tone detection	142
Telephone line interference / VoIP	142
Improving the print quality	143
Machine Information	150
Checking the Serial Number	150
Reset functions	150
How to reset the machine	151
C Menu and features	152
On-screen programming	152
Menu table	152
MENU button and mode keys	152
Menu table	153
Entering text	188
D Specifications	189
General	189
Document Size	191
Print media	192
Fax	194
Copy	195
Scanner	196
Printer	197
Interfaces	198
Direct Print feature	199
Scan to USB feature	200
Computer requirements	201
Consumable items	203
Network (LAN)	204
Index	205

Match case Limit results 1 per page

Troubleshooting

121

Vertical black line appears in

copies.

Black vertical lines on copies are typically caused by dirt or correction fluid on the

glass strip, or the corona wire is dirty. (See

Cleaning the scanner

Appendix A

the

Advanced User's Guide

and

Cleaning the corona wires

on page 70.)

Copies are blank.

Make sure you are loading the document properly. (See

Using the automatic

document feeder (ADF)

on page 26 or

Using the scanner glass

on page 27.)

Printing difficulties

Difficulties

Suggestions

No printout.



Check that the machine is plugged in and the power switch is turned on.



Check that the toner cartridge and drum unit are installed properly. (See

Replacing the drum unit

on page 76.)



Check the interface cable connection on both the machine and your computer.

(See the

Quick Setup Guide



Check that the correct printer driver has been installed and chosen.



Check to see if the LCD is showing an error message. (See

Error and

maintenance messages

on page 95.)



Check that the machine is online:

(Windows

7 and Windows Server

2008 R2) Click the

Start

button and

Devices and Printers

. Right-click

Brother MFC-XXXX Printer

. Make sure

that

Use Printer Offline

is unchecked.

(Windows Vista

) Click the

Start

button,

Control Panel

Hardware and

Sound

, and then

Printers

. Right-click

Brother MFC-XXXX Printer

. Make

sure that

Use Printer Offline

is unchecked.

(Windows

XP and Windows Server

2003/2008) Click the

Start

button and

choose

Printers and Faxes

. Right-click

Brother MFC-XXXX Printer

. Make

sure that

Use Printer Offline

is unchecked.

(Windows

2000) Click the

Start

button and choose

Settings

and then

Printers

. Right-click

Brother MFC-XXXX Printer

. Make sure that

Use

Printer Offline

is unchecked.



Contact your administrator to check your Secure Function Lock settings.



If either the Cyan, Magenta or Yellow toner reaches the end of its life while

printing a color document, the print job cannot be completed. You can choose

to start the print job again in Mono mode, as long as black toner is available.

See

Basic tab

in the

Software User's Guide

The machine prints unexpectedly

or it prints garbage.



Press

Job Cancel

to cancel print jobs.



Check the settings in your application to make sure it is set up to work with

your machine.

The machine prints the first couple

of pages correctly, then some

pages have text missing.



Check the settings in your application to make sure that it is set up to work with

your machine.



Your computer is not recognizing the machine’s input buffer’s full signal. Make

sure that you connected the interface cable correctly. (See the

Quick Setup

Guide

The headers or footers appear

when the document displays on the

screen but they do not show up

when it is printed.

There is an unprintable area on the top and bottom of the page. Adjust the top and

bottom margins in your document to allow for this. (See

Unscannable and

unprintable areas

on page 17.)

Copy difficulties (continued)

Difficulties

Suggestions