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Brother International MFC-9970CDW Users Manual - English - Page 113

Black Start, Color Start, Error Message, Cause, Action, DR Mode in Use - fuser unit

UPC - 012502625131

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Troubleshooting Error Message Cause Action Document Jam The document was not inserted or fed properly, or the document scanned from the ADF was too long. See Document jams on page 104 or Using the automatic document feeder (ADF) on page 26. DR Mode in Use The machine is set to Distinctive Ring mode. You cannot change the Receive Mode from Manual to another mode. Set Distinctive Ring to Off. (See Turning off distinctive ring on page 40.) Drum Error The corona wire on the drum unit needs to be cleaned. Clean the corona wire on the drum unit. (See Cleaning the corona wires on page 70.) Drum Stop It is time to replace the drum unit. Replace the drum unit. (See Replacing the drum unit on page 76.) Duplex Disabled Close the Back Cover of the machine. The back of the machine is not Close the back cover of the machine. closed completely. Duplex Disabled Reload paper, then press Start. Although the size of paper in the paper tray matches the paper size that was selected from the control panel or printer driver, the machine has stopped printing when it encountered an additional, different size of paper in the tray. Make sure the paper tray contains only the size of paper you select in either the control panel or printer driver, then press Black Start or Color Start. The paper tray was pulled out before the machine completed printing on both sides of the paper. Re-install the paper tray and press Black Start or Color Start. Fuser Error The temperature of the fuser unit does not rise to a specified temperature within the specified time. Turn the power switch off, wait a few seconds, and then turn it on again. Leave the machine for 15 minutes with the power on. The fuser unit is too hot. Init Unable XX The machine has a mechanical  Turn the power switch off, and then turn it problem. on again. (See Transferring your faxes or B Fax Journal report on page 103.)  If the problem continues, call Brother Customer Service. Jam Duplex The paper is jammed underneath Paper Tray 1 or in the fuser unit. (See Paper is jammed underneath paper tray 1 on page 114.) Jam Inside The paper is jammed inside the (See Paper is jammed inside the machine machine. on page 110.) Jam MP The paper is jammed in the MP (See Paper is jammed in the MP tray tray of the machine. on page 106.) Jam Rear The paper is jammed in the back (See Paper is jammed at the back of the of the machine. machine on page 108.) 97

Section	Page
BASIC USER’S GUIDE MFC-9970CDW	1
Brother numbers	3
Register your product	3
FAQs (frequently asked questions)	3
For Customer Service	3
Ordering accessories and supplies	4
Notice - Disclaimer of Warranties (USA and Canada)	6
Compilation and Publication Notice	6
Brother® Color Laser One-Year On-Site Limited Warranty (USA only)	7
BROTHER LASER PRINTER / MULTIFUNCTION CENTER® / FAX ON-SITE LIMITED WARRANTY (Canada Only)	9
User's Guides and where do I find it?	10
Table of Contents	11
1 General information	17
Using the documentation	17
Symbols and conventions used in the documentation	17
Accessing the Advanced User’s Guide, Software User’s Guide and Network User’s Guide	18
Viewing Documentation	18
How to find Scanning instructions	19
Accessing Brother Support (Windows®)	20
Accessing Brother Support (Macintosh)	21
Control panel overview	22
LCD Touchscreen	24
Basic Operations	25
2 Loading paper	26
Loading paper and print media	26
Loading paper in the standard paper tray	26
Printing on plain paper, thin paper or recycled paper from the standard paper tray (Tray 1)	26
Loading paper in the multi-purpose tray (MP tray)	28
Printing on plain paper, bond paper, labels or glossy paper from the MP tray	28
Printing on envelopes and thick paper from the MP tray	30
Unscannable and unprintable areas	33
Paper settings	34
Paper Size and Type	34
Tray Use in copy mode	35
Tray Use in fax mode	35
Tray Use in print mode	36
Acceptable paper and other print media	37
Recommended paper and print media	37
Type and size of paper	37
The name for the paper trays in the printer driver in this Guide are as follows:	37
Paper capacity of the paper trays	38
Recommended paper specifications	38
Handling and using special paper	39
Types of paper to avoid	39
Envelopes	40
Types of envelopes to avoid	40
Labels	41
Types of labels to avoid	41
3 Loading documents	42
How to load documents	42
Using the automatic document feeder (ADF)	42
Document Sizes Supported	42
How to load documents	42
Using the scanner glass	43
Document Sizes Supported	43
How to load documents	43
4 Sending a fax	44
How to send a fax	44
Faxing A4/Legal/Folio size documents from the scanner glass	45
Color fax transmission	46
Canceling a fax in progress	46
Transmission verification report	46
5 Receiving a fax	48
Receive modes	48
Choose the correct Receive Mode	48
Using receive modes	50
Fax Only	50
Fax/Tel	50
Manual	50
External TAD	50
Receive Mode settings	51
Ring Delay	51
F/T Ring Time (Fax/Tel mode only)	51
Easy Receive	52
If Easy Receive is On:	52
If Easy Receive is Off:	52
6 Telephone services and external devices	53
Telephone line services	53
Voice Mail	53
Distinctive Ring	54
What does your telephone company’s ‘Distinctive Ring’ do?	54
What does Brother’s ‘distinctive ring’ do?	54
Do you have Voice Mail?	54
Before you choose the ring pattern to register	55
Registering the distinctive ring pattern Very important!	55
Turning off distinctive ring	56
Connecting an external TAD (telephone answering device)	56
Connections	57
Recording an outgoing message (OGM)	57
Multi-line connections (PBX)	57
External and extension telephones	58
Connecting an external or extension telephone	58
Using external and extension telephones	58
Using extension telephones	58
Using an external telephone (Connected to the EXT. jack of the machine)	58
If you answer a call and no one is on the line:	58
Using a non-Brother cordless external handset	58
Using Remote Codes	59
Fax Receive Code	59
Telephone Answer Code	59
Changing the Remote Codes	59
7 Dialing and storing numbers	60
How to dial	60
Manual dialing	60
One touch dialing	60
Speed dialing	60
Search	61
LDAP search	61
Fax redial	61
Storing numbers	62
Storing a pause	62
One Touch and Speed Dial Storage Options	63
Storing One Touch Dial numbers	64
Storing Speed Dial numbers	66
Changing or Deleting One Touch and Speed Dial numbers	67
8 Making copies	69
How to copy	69
Stop copying	69
Copy settings	69
9 Printing data from a USB Flash memory drive or digital camera supporting mass storage	70
Creating a PRN or PostScript® 3™ file for direct printing	70
Printing data directly from the USB Flash memory drive or digital camera supporting mass storage	71
Changing the default settings for direct print	72
10 How to print from a computer	73
Printing a document	73
11 How to scan to a computer	74
Scanning a document	74
Scanning using the scan key	74
Scanning using a scanner driver	75
A Routine maintenance	76
Replacing the consumable items	76
Replacing a Toner cartridge	80
Toner Low	80
Replace Toner	80
Replacing the toner cartridges	81
Cleaning the corona wires	86
Replacing the drum unit	91
Drum Error	91
Replace Parts Drum	91
Drum Stop	91
Replacing the drum unit	92
Resetting the drum counter	98
Replacing the belt unit	98
Replace Parts Belt Unit	98
Resetting the belt unit counter	103
Replacing the waste toner box	104
WT Box End Soon	104
Replace WT Box	104
B Troubleshooting	111
Error and maintenance messages	111
Transferring your faxes or Fax Journal report	119
Transferring faxes to another fax machine	119
Transferring faxes to your PC	119
Transferring the Fax Journal report to another fax machine	119
Document jams	120
Document is jammed in the top of the ADF unit	120
Document is jammed under the document cover	120
Removing small documents jammed in the ADF	121
Document is jammed at the output tray	121
Paper jams	122
Paper is jammed in the MP tray	122
Paper is jammed in paper tray 1 or tray 2	123
Paper is jammed at the back of the machine	124
Paper is jammed inside the machine	126
Paper is jammed underneath paper tray 1	130
If you are having difficulty with your machine	133
Setting Dial Tone detection	142
Telephone line interference / VoIP	142
Improving the print quality	143
Machine Information	150
Checking the Serial Number	150
Reset functions	150
How to reset the machine	151
C Menu and features	152
On-screen programming	152
Menu table	152
MENU button and mode keys	152
Menu table	153
Entering text	188
D Specifications	189
General	189
Document Size	191
Print media	192
Fax	194
Copy	195
Scanner	196
Printer	197
Interfaces	198
Direct Print feature	199
Scan to USB feature	200
Computer requirements	201
Consumable items	203
Network (LAN)	204
Index	205

Match case Limit results 1 per page

Troubleshooting

Document Jam

The document was not inserted

or fed properly, or the document

scanned from the ADF was too

long.

See

Document jams

on page 104 or

Using

the automatic document feeder (ADF)

on page 26.

DR Mode in Use

The machine is set to Distinctive

Ring mode. You cannot change

the Receive Mode from Manual

to another mode.

Set Distinctive Ring to

Off

. (See

Turning off

distinctive ring

on page 40.)

Drum Error

The corona wire on the drum

unit needs to be cleaned.

Clean the corona wire on the drum unit. (See

Cleaning the corona wires

on page 70.)

Drum Stop

It is time to replace the drum

unit.

Replace the drum unit. (See

Replacing the

drum unit

on page 76.)

Duplex Disabled

Close the Back

Cover of the

machine.

The back of the machine is not

closed completely.

Close the back cover of the machine.

Duplex Disabled

Reload paper,

then press Start.

Although the size of paper in the

paper tray matches the paper

size that was selected from the

control panel or printer driver,

the machine has stopped

printing when it encountered an

additional, different size of

paper in the tray.

Make sure the paper tray contains only the

size of paper you select in either the control

panel or printer driver, then press

Black Start

Color Start

The paper tray was pulled out

before the machine completed

printing on both sides of the

paper.

Re-install the paper tray and press

Black Start

Color Start

Fuser Error

The temperature of the fuser

unit does not rise to a specified

temperature within the specified

time.

Turn the power switch off, wait a few seconds,

and then turn it on again. Leave the machine

for 15 minutes with the power on.

The fuser unit is too hot.

Init Unable XX

The machine has a mechanical

problem.



Turn the power switch off,

and then turn it

on again. (See

Transferring your faxes or

Fax Journal report

on page 103.)



If the problem continues, call Brother

Customer Service.

Jam Duplex

The paper is jammed

underneath Paper Tray 1 or in

the fuser unit.

(See

Paper is jammed underneath paper tray

on page 114.)

Jam Inside

The paper is jammed inside the

machine.

(See

Paper is jammed inside the machine

on page 110.)

Jam MP

The paper is jammed in the MP

tray of the machine.

(See

Paper is jammed in the MP tray

on page 106.)

Jam Rear

The paper is jammed in the back

of the machine.

(See

Paper is jammed at the back of the

machine

on page 108.)

Error Message

Cause

Action