Brother International MFC-9970CDW Users Manual - English - Page 133
If you are having difficulty with your machine, BIMPORTANT
UPC - 012502625131
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Troubleshooting If you are having difficulty with your machine B IMPORTANT For technical help, you must call the country where you bought the machine. Calls must be made from within that country. If you think there is a problem, check the chart below and follow the troubleshooting tips. You can solve most problems by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com/. Printing or printing received faxes Difficulties Suggestions Condensed print Horizontal streaks Top and bottom sentences are cut off Usually this is caused by a poor telephone connection. If your copy looks good, you probably had a bad connection, with static or interference on the telephone line. Ask the other party to send the fax again. Missing lines Poor print quality See Improving the print quality on page 127. Vertical black lines when receiving The corona wires for printing may be dirty. Clean the corona wires on the drum unit. (See Cleaning the corona wires on page 70.) The sender's scanner may be dirty. Ask the sender to make a copy to see if the problem is with the sending machine. Try receiving from another fax machine. If the problem continues, call Brother Customer Service at 1-877-BROTHER (1-877-276-8437) (in USA) or 1-877-BROTHER (in Canada). Received faxes appear as split or blank pages. If the received faxes are divided and printed on two pages or if you get an extra blank page, your paper size setting may not be correct for the paper you are using. (See Paper Size and Type on page 18.) Turn on Auto Reduction. (See Printing a reduced incoming fax in Chapter 4 of the Advanced User's Guide.) B Telephone line or connections Difficulties Dialing does not work. Suggestions Check for a dial tone. Change Tone/Pulse setting. (See the Quick Setup Guide.) (Canada only) Check all line cord connections. Check that the machine is plugged in and switched on. Send a manual fax by pressing Hook or by lifting the handset of the external telephone and dialing the number. Wait to hear fax receiving tones before pressing Black Start or Color Start. 117