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Brother International MFC-9970CDW Users Manual - English - Page 117

in USA, in Canada, Stop/Exit, Black Start, Color Start, Error Message, Cause, Action - drum life

UPC - 012502625131

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Troubleshooting Error Message Cause Action Replace Parts PF Kit 1 PF Kit 2 PF Kit MP It is time to replace the paper feeding kit. Call Brother Customer Service or a Brother Authorized Service Center to replace the PF Kit. To replace PF Kit call Brother Customer Service at: 1-877-BROTHER (1-877-276-8437) (in USA) 1-877-BROTHER (in Canada) or to locate a Brother Authorized Service Center, visit us at: http://www.brother-usa.com/service/ Replace Toner X The toner cartridge is at the end Replace the toner cartridge for the color of its life. indicated on the LCD. (See Replacing a Toner cartridge on page 64.) Replace WT Box It is time to replace the waste toner box. Replace the waste toner box. (See Replacing the waste toner box on page 88.) Scan Unable XX The machine has a mechanical problem.  Turn off the power switch and then turn it on again. (See Transferring your faxes or Fax Journal report on page 103.)  If the problem continues, call Brother Customer Service. Document is too long for duplex Press Stop/Exit. Use the suitable size of scanning. paper for duplex scanning. (See Print media on page 176.) Short paper The length of the paper in the tray is too short for the machine to deliver it to the Face down output tray. Open the back cover to let the printed paper out on the face up output tray. Remove the printed pages and then press Black Start or Color Start. Size Error DX The paper size defined in the printer driver is not usable for the automatic duplex printing. Press Black Start or Color Start. Choose a paper size which is supported by the duplex tray. (See Print media on page 176.) Size mismatch Small paper The paper in the tray is not the Load the correct size of paper in the tray and correct size. set the "Paper Size" (MENU, General Setup, Tray Setting). (See Paper Size and Type on page 18.) B The paper size specified in the printer driver is too small for the machine to deliver it to the Face down output tray. Open the back cover to let the printed paper out on the face up output tray and then press Black Start or Color Start. Toner Error One or more toner cartridges are not installed correctly. Pull out the drum unit. Take out all the toner cartridges, and then put them back into the drum unit. Toner Low The toner cartridge is near the end of its life. Buy a new toner cartridge for the color that is indicated on the LCD before you get a Replace Toner message. Too Many Files There are too many files stored Reduce the number of files stored on the USB on the USB Flash memory drive. Flash memory drive. 101

Section	Page
BASIC USER’S GUIDE MFC-9970CDW	1
Brother numbers	3
Register your product	3
FAQs (frequently asked questions)	3
For Customer Service	3
Ordering accessories and supplies	4
Notice - Disclaimer of Warranties (USA and Canada)	6
Compilation and Publication Notice	6
Brother® Color Laser One-Year On-Site Limited Warranty (USA only)	7
BROTHER LASER PRINTER / MULTIFUNCTION CENTER® / FAX ON-SITE LIMITED WARRANTY (Canada Only)	9
User's Guides and where do I find it?	10
Table of Contents	11
1 General information	17
Using the documentation	17
Symbols and conventions used in the documentation	17
Accessing the Advanced User’s Guide, Software User’s Guide and Network User’s Guide	18
Viewing Documentation	18
How to find Scanning instructions	19
Accessing Brother Support (Windows®)	20
Accessing Brother Support (Macintosh)	21
Control panel overview	22
LCD Touchscreen	24
Basic Operations	25
2 Loading paper	26
Loading paper and print media	26
Loading paper in the standard paper tray	26
Printing on plain paper, thin paper or recycled paper from the standard paper tray (Tray 1)	26
Loading paper in the multi-purpose tray (MP tray)	28
Printing on plain paper, bond paper, labels or glossy paper from the MP tray	28
Printing on envelopes and thick paper from the MP tray	30
Unscannable and unprintable areas	33
Paper settings	34
Paper Size and Type	34
Tray Use in copy mode	35
Tray Use in fax mode	35
Tray Use in print mode	36
Acceptable paper and other print media	37
Recommended paper and print media	37
Type and size of paper	37
The name for the paper trays in the printer driver in this Guide are as follows:	37
Paper capacity of the paper trays	38
Recommended paper specifications	38
Handling and using special paper	39
Types of paper to avoid	39
Envelopes	40
Types of envelopes to avoid	40
Labels	41
Types of labels to avoid	41
3 Loading documents	42
How to load documents	42
Using the automatic document feeder (ADF)	42
Document Sizes Supported	42
How to load documents	42
Using the scanner glass	43
Document Sizes Supported	43
How to load documents	43
4 Sending a fax	44
How to send a fax	44
Faxing A4/Legal/Folio size documents from the scanner glass	45
Color fax transmission	46
Canceling a fax in progress	46
Transmission verification report	46
5 Receiving a fax	48
Receive modes	48
Choose the correct Receive Mode	48
Using receive modes	50
Fax Only	50
Fax/Tel	50
Manual	50
External TAD	50
Receive Mode settings	51
Ring Delay	51
F/T Ring Time (Fax/Tel mode only)	51
Easy Receive	52
If Easy Receive is On:	52
If Easy Receive is Off:	52
6 Telephone services and external devices	53
Telephone line services	53
Voice Mail	53
Distinctive Ring	54
What does your telephone company’s ‘Distinctive Ring’ do?	54
What does Brother’s ‘distinctive ring’ do?	54
Do you have Voice Mail?	54
Before you choose the ring pattern to register	55
Registering the distinctive ring pattern Very important!	55
Turning off distinctive ring	56
Connecting an external TAD (telephone answering device)	56
Connections	57
Recording an outgoing message (OGM)	57
Multi-line connections (PBX)	57
External and extension telephones	58
Connecting an external or extension telephone	58
Using external and extension telephones	58
Using extension telephones	58
Using an external telephone (Connected to the EXT. jack of the machine)	58
If you answer a call and no one is on the line:	58
Using a non-Brother cordless external handset	58
Using Remote Codes	59
Fax Receive Code	59
Telephone Answer Code	59
Changing the Remote Codes	59
7 Dialing and storing numbers	60
How to dial	60
Manual dialing	60
One touch dialing	60
Speed dialing	60
Search	61
LDAP search	61
Fax redial	61
Storing numbers	62
Storing a pause	62
One Touch and Speed Dial Storage Options	63
Storing One Touch Dial numbers	64
Storing Speed Dial numbers	66
Changing or Deleting One Touch and Speed Dial numbers	67
8 Making copies	69
How to copy	69
Stop copying	69
Copy settings	69
9 Printing data from a USB Flash memory drive or digital camera supporting mass storage	70
Creating a PRN or PostScript® 3™ file for direct printing	70
Printing data directly from the USB Flash memory drive or digital camera supporting mass storage	71
Changing the default settings for direct print	72
10 How to print from a computer	73
Printing a document	73
11 How to scan to a computer	74
Scanning a document	74
Scanning using the scan key	74
Scanning using a scanner driver	75
A Routine maintenance	76
Replacing the consumable items	76
Replacing a Toner cartridge	80
Toner Low	80
Replace Toner	80
Replacing the toner cartridges	81
Cleaning the corona wires	86
Replacing the drum unit	91
Drum Error	91
Replace Parts Drum	91
Drum Stop	91
Replacing the drum unit	92
Resetting the drum counter	98
Replacing the belt unit	98
Replace Parts Belt Unit	98
Resetting the belt unit counter	103
Replacing the waste toner box	104
WT Box End Soon	104
Replace WT Box	104
B Troubleshooting	111
Error and maintenance messages	111
Transferring your faxes or Fax Journal report	119
Transferring faxes to another fax machine	119
Transferring faxes to your PC	119
Transferring the Fax Journal report to another fax machine	119
Document jams	120
Document is jammed in the top of the ADF unit	120
Document is jammed under the document cover	120
Removing small documents jammed in the ADF	121
Document is jammed at the output tray	121
Paper jams	122
Paper is jammed in the MP tray	122
Paper is jammed in paper tray 1 or tray 2	123
Paper is jammed at the back of the machine	124
Paper is jammed inside the machine	126
Paper is jammed underneath paper tray 1	130
If you are having difficulty with your machine	133
Setting Dial Tone detection	142
Telephone line interference / VoIP	142
Improving the print quality	143
Machine Information	150
Checking the Serial Number	150
Reset functions	150
How to reset the machine	151
C Menu and features	152
On-screen programming	152
Menu table	152
MENU button and mode keys	152
Menu table	153
Entering text	188
D Specifications	189
General	189
Document Size	191
Print media	192
Fax	194
Copy	195
Scanner	196
Printer	197
Interfaces	198
Direct Print feature	199
Scan to USB feature	200
Computer requirements	201
Consumable items	203
Network (LAN)	204
Index	205

Match case Limit results 1 per page

Troubleshooting

101

Replace Parts

PF Kit 1

PF Kit 2

PF Kit MP

It is time to replace the paper

feeding kit.

Call Brother Customer Service or a Brother

Authorized Service Center to replace the

PF Kit.

To replace PF Kit call Brother Customer

Service at:

1-877-BROTHER (1-877-276-8437)

(in USA)

1-877-BROTHER

(in Canada)

or to locate a Brother Authorized Service

Center, visit us at:

http://www.brother-usa.com/service/

Replace Toner X

The toner cartridge is at the end

of its life.

Replace the toner cartridge for the color

indicated on the LCD. (See

Replacing a

Toner cartridge

on page 64.)

Replace WT Box

It is time to replace the waste

toner box.

Replace the waste toner box. (See

Replacing

the waste toner box

on page 88.)

Scan Unable XX

The machine has a mechanical

problem.



Turn off the power switch and then turn it

on again. (See

Transferring your faxes or

Fax Journal report

on page 103.)



If the problem continues, call Brother

Customer Service.

Document is too long for duplex

scanning.

Press

Stop/Exit

. Use the suitable size of

paper for duplex scanning. (See

Print media

on page 176.)

Short paper

The length of the paper in the

tray is too short for the machine

to deliver it to the

Face down

output tray.

Open the back cover to let the printed paper

out on the

face up

output tray. Remove the

printed pages and then press

Black Start

Color Start

Size Error DX

The paper size defined in the

printer driver is not usable for

the automatic duplex printing.

Press

Black Start

Color Start

. Choose a

paper size which is supported by the duplex

tray. (See

Print media

on page 176.)

Size mismatch

The paper in the tray is not the

correct size.

Load the correct size of paper in the tray and

set the “Paper Size” (

General

Setup

Tray Setting

(See

Paper Size and Type

on page 18.)

Small paper

The paper size specified in the

printer driver is too small for the

machine to deliver it to the

Face

down

output tray.

Open the back cover to let the printed paper

out on the

face up

output tray and then press

Black Start

Color Start

Toner Error

One or more toner cartridges

are not installed correctly.

Pull out the drum unit. Take out all the toner

cartridges, and then put them back into the

drum unit.

Toner Low

The toner cartridge is near the

end of its life.

Buy a new toner cartridge for the color that is

indicated on the LCD before you get a

Replace Toner

message.

Too Many Files

There are too many files stored

on the USB Flash memory drive.

Reduce the number of files stored on the USB

Flash memory drive.

Error Message

Cause

Action