Brother International MFC-J835DW Web Connect Guide - English - Page 21
A Troubleshooting, Error messages
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A Troubleshooting A Error messages A As with any sophisticated office product, errors may occur. If an error occurs, your machine will display an error message. The most common error messages are shown below. You can correct most errors yourself. If you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com/. A Error Message Network connection failed. Verify that the network connection is good. Connection failed to server. Check network settings. Connection failed to server. Wrong Date&Time. Authentication is invalid. Reissue temporary ID, and register account again. Failed to upload. Unsupported file or corrupt data. Confirm data of file. Cause The machine is not connected to a network. Network or server settings are incorrect. There is a problem with the network or server. Date and time settings are incorrect. The authentication information saved in the machine that is needed to access the service has expired or is invalid. There is a problem with the file you are trying to upload, such as one of the following: The file exceeds the service's limit on number of pixels, file size, etc. The file type is not supported. The file is corrupted. Action Verify that the network connection is good. If the Web button was pressed soon after the machine was turned on, the network connection may not have been established yet. Wait and try again. Confirm that network settings are correct, or wait and try again later. If the Web button was pressed soon after the machine was turned on, the network connection may not have been established yet. Wait and try again. Set the date and time correctly. Note that if the machine's power cord is disconnected, the date and time setting may be incorrect. Apply for Brother Web Connect access again and receive a new temporary ID, and then use the new ID to register the account to the machine. (Applying for Brother Web Connect Access uu page 6 and Registering and Deleting accounts on the machine uu page 8) The file cannot be used. 18