Brother International TD-2135N Users Guide TD-2020A/2125NWB/2135NWB - Page 58

Print Head Maintenance, Platen Roller Maintenance, Checking the Sensor Position

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Chapter 7 Problem Media is not fed correctly. A data transmission error appears on your computer. Solution  Is the print head or platen roller dirty? Although the print head generally remains clean under normal use, dust or dirt from the platen roller may stick to the print head. If this occurs, clean the print head or platen roller. For more information, see Print Head Maintenance or Platen Roller Maintenance on page 46.  Are the sensors in the correct position? Check that the sensors are correctly positioned. For more information, see Checking the Sensor Position on page 9.  Has the paper size information been registered with the printer? If the paper size information has not been registered with the printer, the media will not be fed correctly. For more information, see Registering Paper Size Information With the Printer on page 4.  Is the correct port selected? Check that the correct port is selected.  Is the printer in cooling mode (the POWER indicator is flashing in orange)? Wait until the indicator stops flashing, and then try printing again.  Is someone printing via the network? If you try to print while other users are printing large amounts of data, the printer will be unable to accept your print job until ongoing printing is finished. In such a situation, execute the print job again after the other jobs are completed. 52

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Chapter 7
52
Media is not fed correctly.
Is the print head or platen roller dirty?
Although the print head generally remains clean under
normal use, dust or dirt from the platen roller may stick to
the print head.
If this occurs, clean the print head or platen roller.
For more information, see
Print Head Maintenance
or
Platen Roller Maintenance
on page 46.
Are the sensors in the correct position?
Check that the sensors are correctly positioned. For more
information, see
Checking the Sensor Position
on page 9.
Has the paper size information been registered with the
printer?
If the paper size information has not been registered with
the printer, the media will not be fed correctly.
For more information, see
Registering Paper Size
Information With the Printer
on page 4.
A data transmission error appears on
your computer.
Is the correct port selected?
Check that the correct port is selected.
Is the printer in cooling mode (the POWER indicator is
flashing in orange)?
Wait until the indicator stops flashing, and then try printing
again.
Is someone printing via the network?
If you try to print while other users are printing large
amounts of data, the printer will be unable to accept your
print job until ongoing printing is finished. In such a
situation, execute the print job again after the other jobs are
completed.
Problem
Solution