Brother International TD-2135N Users Guide TD-2020A/2125NWB/2135NWB - Page 59

Printer, Setting Tool, Print head, Barcode, Printing orientation, Give priority to, quality, Problem

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Troubleshooting Problem Media is jammed. Media is not ejected correctly after printing. The print quality is poor. Printed labels contain white streaks. Printed barcodes cannot be read. Solution  Is there dust or dirt on the print head or platen roller preventing it from turning freely? For more information, see Print Head Maintenance or Platen Roller Maintenance on page 46.  Check that the media exit path is not blocked.  Is there adhesive on the media exit, or has a media misfeed occurred? For more information, see Media Exit Maintenance on page 46.  Remove the Media Roll, and then reinstall it. For more information, see Inserting the Media Roll on page 7.  Check that the Media Roll compartment top cover is firmly closed.  If the label peeler (optional) is being used, check that the printer driver settings for the peeler function have been specified correctly. For more information, see Printer Driver 7 Settings on page 91.  Adjust the printing density. The print density can be specified in the printer driver's dialog box or the "Printer Setting Tool". For more information, see Print Density on page 30.  Is there dust or dirt on the print head or platen roller preventing it from turning freely? Clean the print head or platen roller. For more information, see Print Head Maintenance or Platen Roller Maintenance on page 46.  Print labels so that barcodes are aligned with the print head as shown below. 1 3 2 1 Print head 2 Barcode 3 Printing orientation  We recommend printing the barcodes with [Give priority to quality] selected from the [Quality] options.  Try using another scanner. 53

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Troubleshooting
53
7
Media is jammed.
Media is not ejected correctly after
printing.
Is there dust or dirt on the print head or platen roller
preventing it from turning freely?
For more information, see
Print Head Maintenance
or
Platen Roller Maintenance
on page 46.
Check that the media exit path is not blocked.
Is there adhesive on the media exit, or has a media misfeed
occurred?
For more information, see
Media Exit Maintenance
on page 46.
Remove the Media Roll, and then reinstall it.
For more information, see
Inserting the Media Roll
on page 7.
Check that the Media Roll compartment top cover is firmly
closed.
If the label peeler (optional) is being used, check that the
printer driver settings for the peeler function have been
specified correctly. For more information, see
Printer Driver
Settings
on page 91.
The print quality is poor.
Printed labels contain white streaks.
Adjust the printing density. The print density can be
specified in the printer driver’s dialog box or the “
Printer
Setting Tool
”. For more information, see
Print Density
on page 30.
Is there dust or dirt on the print head or platen roller
preventing it from turning freely?
Clean the print head or platen roller. For more information,
see
Print Head Maintenance
or
Platen Roller Maintenance
on page 46.
Printed barcodes cannot be read.
Print labels so that barcodes are aligned with the print head
as shown below.
1
Print head
2
Barcode
3
Printing orientation
We recommend printing the barcodes with [
Give priority to
quality
] selected from the [
Quality
] options.
Try using another scanner.
Problem
Solution
1
2
3