Brother International andtrade; QL-570 Setup & Operation Guide - English a - Page 42
Troubleshooting
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36 STEP4 Reference Reference 3 Troubleshooting If the problems occur while using this machine, the following may help you to solve the problems. !Potential types of problems Problem Solution The Brother QL-570/580N Label printer does not print, or a printing error is received. • Is the cable loose? Check that the cable is connected securely. • Is the DK Label or DK Tape roll installed correctly? If not, remove the DK Roll and reinstall. • Is there enough roll remaining? Check that there is enough roll remaining. • Is the DK Roll compartment cover open? Check that the DK Roll compartment cover is closed. • Has a print error or transmission error occurred? Turn off the Brother Label Printer and on again. If the problem is still occurred, contact Brother Customer Service at 1-877BROTHER. The Status LED lamp is not lit. • Is the power cord plugged correctly? Check that the power cord is plugged. If inserted, try plugging it into another electrical outlet. * If the power button still does not light up, contact Brother Customer Service at 1-877-BROTHER. The printed label contains streaks or poor quality characters, or the label is not fed correctly. • Is the print head or roller dirty? While the print head generally remains clean under normal use, lint or dirt from the roller may become stuck on the printer head. ISf etheis"oc"cRuorlsle, rcmleaaninttehnearnocllee"r.in page 34. A data transmission error appears on the personal computer. • Is the correct port chosen? Check that the correct port is chosen from the "Print to the following port" list in the Printer Properties dialog box. • Is the Brother Label Printer in cooling mode (the LED lamp is flashing in orange)? Wait until the LED lamp stops flashing and then try printing again. • Is someone printing via network? If you try to print while other users are printing large amounts of data, the printer is unable to accept your print job until the ongoing printing is finished. In such situations, execute the print job again after the other jobs are completed. Labels are jammed in the Label outlet. • Contact Brother Customer Service at 1-877-BROTHER. The label is not ejected properly after printing. • Check that the ejection path of the label is not blocked. • Check that the DK Label or DK Tape roll is set properly by removing the DK Label or DK Tape roll and reinstalling • Ensure that the DK Label or DK Tape roll compartment cover is closed properly. The print quality is poor • Is there dirt or lint on the roller preventing it from rolling freely? CFoleradnetthaeilsr,opllelerausseinsgetehe"cl"eRaonlilnegr sheet (separately available). maintenance" in page 34. Layout style is not updated when Add-in feature is still activated and a new label roll is installed. • Was a new label roll installed before activating the Add-in feature? Exit the Add-in feature, load the second label roll type, reactivate the Add-in feature, choose "Select Layout", and then verify the layout.