Canon BJC-8200 User Manual - Page 52
Cannot install the printer driver or the scanner driver, driver or the scanner driver - windows 7 drivers
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Cannot install the printer driver or the scanner driver Install Check the following items if you cannot install the printer driver or the scanner driver. If you must re-install either driver, note the following points. Windows Always uninstall the current printer driver before installing it again. Reference • For details about uninstalling the printer driver, refer to the "BJC-8200 Reference Guide" on the CD-ROM. Macintosh You do not need to uninstall the current printer driver before re-installing the printer driver. Use the Easy install method to re-install the printer driver. q Make sure the driver was installed correctly Refer to the "Quick Start Guide" and install the printer driver using the correct procedure. Memo • If an error occurred and you forcibly shut down the installation, you may not be able to install the printer driver because the operating system is no longer stable. Restart the computer and then install the printer driver again. q Other software applications are running in the background Quit all other software applications that are running in the background and start the installation again. q Make sure that the drive holding the CD-ROM was specified correctly Windows After you set the CD-ROM in the CD-ROM drive, normally the setup screen opens automatically. If the initial screen does not open automatically, double-click the My Computer icon and double-click the CD-ROM icon. Follow the instructions in the "Quick Start Guide" complete the installation of the printer driver. Macintosh Normally as soon as you set the CD-ROM, the contents of the CD-ROM are displayed. If the contents are not displayed, double-click the CD-ROM icon. Follow the instructions in the Quick Start Guide to install the printer driver. q Confirm that the CD-ROM is operating normally Windows Use Windows 95 or Windows 98 Explorer to confirm that the CD-ROM is operating normally. If the Setup Software & Reference Guide CD-ROM that you received with the printer is unreadable, call for service. Macintosh Use the Apple System Profiler, click the Device and Volumes tab, and test whether or not you can open the CD-ROM. 50