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Canon Color imageCLASS MF8080Cw imageCLASS MF8380Cdw/8080Cw Basic Operation Gu - Page 151

Troubleshooting, When a Problem Cannot Be Resolved

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9 Chapter Troubleshooting This section describes solutions for cases such as paper jam and when problems are not solved. Clearing Jams 9-2 Document Jams in the Feeder 9-2 Paper Jams in the Rear Cover and Duplex Unit (MF8380Cdw Only) 9-3 Paper Jams in the Output Area (MF8380Cdw Only) 9-4 Paper Jams in the Output Area and Rear Cover (MF8080Cw Only) 9-5 Paper Jams in the Paper Cassette (Cassette 1 or 2) 9-5 Paper Jams in the Multi-purpose Tray (MF8380Cdw Only) 9-6 Paper Jams in the Manual Feed Slot (MF8080Cw Only) 9-7 Onscreen Message 9-9 Error Codes 9-9 When Appears 9-13 Troubleshooting Check the Following First Is the power switched ON? Has the power switch been just turned ON? Is the machine in the sleep mode? Are the settings properly configured? Is the Error indicator on or blinking? Does a message appear on the screen? Is the telephone line connected or configured properly? If You Cannot Solve a Problem When a Power Failure Occurs 9-14 9-14 9-14 9-14 9-14 9-14 9-14 9-15 9-15 9-15 9-16 Printing Results Are Not Good 9-17 Paper Curls 9-17 Paper Creases 9-18 Vertical Streaks Appear on the Output 9-18 Toner Smudges and Spatters Appear around Text and Images 9-19 The Bottom Edge of Paper or Following Paper Has Smudge Marks 9-19 Printing Is Faded 9-19 A Portion of the Page Is Not Printed 9-20 When a Problem Cannot Be Resolved Customer Support (U.S.A.) Customer Support (Canada) 9-21 9-21 9-21 9-1

Section	Page
Contents	8
Manuals for the Machine	11
Available Features	12
How to Use This Manual	12
Important Safety Instructions	13
Installation Requirements and Handling	17
Legal Notices	19
Laser Safety	23
1. Before Using the Machine	25
Names and Functions on Each Part of the Machine	26
Front Side	26
Back Side	27
Interior	28
Multi-purpose Tray (Manual Feed Slot)	29
Paper Cassette	30
Operation Panel	31
LCD (Standby Mode)	33
Copy Mode	33
Fax Mode	33
Scan Mode	33
USB Direct Print mode	33
Navigating the Menu	34
Entering the Menu Screen	34
Scrolling Through Menu Items	34
Selecting a Menu Item	34
Configuring menus using the navigation keys	35
Returning to the Default Screen	35
Entering Text	36
Entering Text Except for IP Address	36
Changing the Entry Mode	36
Entering Text, Symbols, and Numbers	36
Moving the Cursor (Entering a Space)	36
Deleting text, symbols, or numbers	36
Setting the Sleep Timer	38
Setting the Current Date and Time	39
2. Document and Paper Handling	41
Document Type	42
Supported Document Types	42
Scan Area	42
Copy	42
FAX	43
Scan (Saving in a Computer)	43
Scan (Saving in a USB Memory/Sending by E-mail/Sending to a File Server)	43
Placing Documents	44
Placing Documents on the Platen Glass	44
Placing Documents in the Feeder	44
Paper Requirements	46
Paper Size	46
Paper Type	47
Printable Area	48
Loading Paper	49
In the Paper Cassette	49
When loading Legal size paper	49
When loading envelopes	50
When loading Legal size paper	51
In the Multi-Purpose Tray (MF8380Cdw Only)	52
When loading envelopes	52
In the Manual Feed Slot (MF8080Cw Only)	53
When loading envelopes	54
Precautions when Loading Paper	54
Paper Loading Capacity	55
Paper Loading Orientation	55
Paper cassette	56
Multi-purpose tray (MF8380Cdw Only)	56
Manual feed slot (MF8080Cw Only)	56
Paper cassette	56
The multi-purpose tray (MF8380Cdw Only)	56
Manual feed slot (MF8080Cw Only)	57
Setting the Paper Size and Type	58
For the Paper Cassette	58
Registering the Default Paper Settings for the Multi-purpose Tray (Manual Feed Slot)	58
Registering a Custom Paper Size	59
Selecting the Print Side (MF8380Cdw Only)	61
When <Print Speed Priority> is selected (the default setting)	61
When <Print Side Priority> is selected	61
3. Copying	63
Basic Copying Method	64
Checking and Canceling Copy Jobs	65
Canceling a copy job using [ ] (Stop)	65
Checking and canceling a copy job using [ ] (Status Monitor/Cancel)	65
Copy Settings	66
Combination of Copy Settings	66
Selecting Copy Papers	66
Adjusting the Density	67
Selecting Image Quality (Copy)	68
Copy Settings	69
2-Sided Copying (MF8380Cdw Only)	69
Enlarging/Reducing Copies	70
Multiple Documents onto One Sheet (N on 1)	70
Collating Copies	71
Erase Dark Borders and Frame Lines (Frame Erase)	71
Emphasize the Outline of an Image (Sharpness)	71
Copying an ID Card	72
Copying by Saving Paper	73
Registering and Using Combination of Copy Settings (Mode Memory)	74
Registering Mode Memory	74
Deleting Mode Memory	74
Calling and Copying Mode Memory	75
Changing the Default Values	76
Viewing Copy Settings	76
4. Printing from a Computer	77
Preparing to Print from Your Computer	78
Printing from a Computer	79
Scaling Documents	79
Printing Multiple Pages on One Sheet	79
1-sided Printing and 2-sided Printing (MF8380Cdw Only)	80
Checking and Canceling Print Jobs	81
5. Registering Destinations in the Address Book	83
Registering Destinations in the Address Book	84
Favorites	84
Coded dial	84
Group dialing	84
Registering and Editing Destinations in the Favorites List	85
Registering and Editing from the Operation Panel	85
Registering and Editing a destination in the Favorites list Using the Remote UI	87
Registering and Editing Coded Dial Codes	88
Registering and Editing from the Operation Panel	88
Registering and Editing a Coded Dial Code Using the Remote UI	90
Registering and Editing Destinations for Group Dialing	91
Registering and Editing a Destination Group from the Operation Panel	91
Registering and Editing a Destination Group Using the Remote UI	94
6. Using the Fax Functions	97
Basic Procedures for Sending Faxes	98
Changing the Scan Settings (Fax)	99
Resolution Settings	99
Density Settings	99
2-Sided Original Settings (MF8380Cdw only)	99
Sharpness Settings	100
Specifying Destinations	101
Specifying destinations by entering the fax number	101
Specifying destinations using the address book	101
Specifying destinations using coded dial codes	101
Specifying destinations using group addresses	102
Canceling Fax Jobs	103
Redialing (Manual Redialing)	104
Useful Features	105
Notifying the Recipient of an Incoming Fax by Telephone (Manual Sending)	105
Push-button Telephone for Tone Dialing	105
Sending a Fax Abroad (Adding Pauses)	106
Sending to Multiple Destinations at a Time (Sequential Broadcast)	107
RX Mode	108
RX Mode	108
Auto mode	108
Fax/Tel mode	109
Answer mode	110
Manual mode	110
DRPD (Distinctive Ring Pattern Detection) mode	110
Changing the Receive Mode	111
Advanced Settings for the Fax/Tel Auto Switch Mode	111
Forwarding Fax Documents	112
Setting Document Transfer (Automatic Forwarding)	112
Forwarding Received Faxes Stored in Memory to Other Destinations (Manual Forwarding)	112
Configurating Operations for Transfer Errors	113
Re-fowarding/Printing/Deleting Documents in Which Transfer Is Failed	114
Managing Faxes Stored in Memory	115
Checking and Canceling Fax Jobs	115
Combining and Printing the Received Documents You Saved	115
Checking and Deleting Received Faxes	116
Checking the History of Received/Sent Faxes	117
Changing the Default Fax Settings	118
Changing Fax Settings (Settings that Can Be Specified Using the [Menu] Button)	119
The steps to take for configuring the send settings	119
Options	119
Register Unit Telephone Number	120
Select Line Type	120
Off-Hook Alarm	120
Change Defaults	120
Register Unit Name (Fax)	120
ECM TX	120
Pause Time	120
Auto Redial	120
Sender ID	121
Check Dial Tone Before Sending	121
The steps to take for configuring the receiving settings	121
Options	122
ECM RX	122
Incoming Ring	122
Remote RX	122
Auto RX Switch	122
2-Sided Printing (MF8380Cdw Only)	122
Reduce RX Size	122
RX Page Footer	123
Continue Printing When Toner Is Low	123
The steps to take for configuring the system settings	123
Options	124
TX Start Speed	124
RX Start Speed	124
Memory Lock Settings	124
Select Country/Region	124
Address Book PIN	124
Restrict New Destinations	125
Allow Fax Driver TX	125
Restrict History TX	125
Fax No. Confirmation Re-Entry	125
Restrict Sequential Broadcast	125
7. Using the Scan Functions	127
Basic Operation Methods for Scanning	128
Scanning Using Keys on the Operation Panel	128
Performing a Scan Using a Shortcut Key	129
Registering a Shortcut Key/Confirming the Destination Registered in the Shortcut Key	129
Performing a Scan Using a Shortcut Key	130
Saving Scanned Documents to USB Memory Device	131
E-mailing Scanned Documents (MF8380Cdw Only)	132
Sending Scanned Documents to a File Server (MF8380Cdw Only)	133
8. Maintenance	135
Cleaning the Machine	136
Cleaning the Exterior	136
Cleaning the Fixing Unit	136
Cleaning the ITB	136
Cleaning the Platen Glass	137
Cleaning the Feeder Automatically (MF8380Cdw/MF8080Cw Only)	138
Precautions When Cleaning the Machine	138
Replacing Toner Cartridges	139
About the Supplied Toner Cartridge	139
About Replacement Toner Cartridges	139
Handling Toner Cartridges	140
Storing Toner Cartridges	140
Checking the Toner Level	141
When a Message Appears	141
Replacing the Toner Cartridges	141
Purchase Consumables	144
Recycling Used Cartridges	145
The Clean Earth Campaign	145
U.S.A. PROGRAM	145
Packaging	145
Shipping	146
CANADA PROGRAM-CANADA PROGRAMME	147
Relocating the Machine	148
Precautions when Relocating the Machine	149
9. Troubleshooting	151
Clearing Jams	152
Document Jams in the Feeder	152
Paper Jams in the Rear Cover and Duplex Unit (MF8380Cdw Only)	153
Paper Jams in the Output Area (MF8380Cdw Only)	154
Paper Jams in the Output Area and Rear Cover (MF8080Cw Only)	155
Paper Jams in the Paper Cassette (Cassette 1 or 2)	155
Paper Jams in the Multi-purpose Tray (MF8380Cdw Only)	156
Paper Jams in the Manual Feed Slot (MF8080Cw Only)	157
Onscreen Message	159
Error Codes	159
When <Incorrect Size/Setting> Appears	163
Troubleshooting	164
Check the Following First	164
Is the power switched ON?	164
Has the power switch been just turned ON?	164
Is the machine in the sleep mode?	164
Are the settings properly configured?	164
Is the Error indicator on or blinking?	164
Does a message appear on the screen?	165
Is the telephone line connected or configured properly?	165
If You Cannot Solve a Problem	165
When a Power Failure Occurs	166
Printing Results Are Not Good	167
Paper Curls	167
Paper Creases	168
Vertical Streaks Appear on the Output	168
Toner Smudges and Spatters Appear around Text and Images	169
The Bottom Edge of Paper or Following Paper Has Smudge Marks	169
Printing Is Faded	169
A Portion of the Page Is Not Printed	170
When a Problem Cannot Be Resolved	171
Customer Support (U.S.A.)	171
Customer Support (Canada)	171
10. Registering/Setting the Various Functions	173
Setting Menu List	174
Printing a User Data List	174
Contents of the Setting Menu	174
11. Appendix	181
Main Specifications	182
Machine Specifications	182
Wireless LAN Specification	182
Copy Specifications	182
Printer Specifications	183
Scanner Specifications	183
Fax Specifications	183
Telephone Specifications	184
Transmission Specifications (MF8380Cdw Only)	184
Cassette Feeding Unit-V1 (optional) (MF8380Cdw Only)	184