Canon Color imageCLASS MF8080Cw imageCLASS MF8380Cdw/8080Cw Basic Operation Gu - Page 159
Onscreen Message, Error Codes
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Onscreen Message If messages appear, see the following and solve the problem. e-Manual → Troubleshooting → Onscreen Messages Error Codes An error code is a 3-digit code recorded as an error log when an error occurs. You can view the code in the following reports and log: Error codes for fax jobs • Error send report • Error receive report • Job history displayed on the system status screen 01/01/2011 02:07 PM FAX 123XXXXXXX CANON Error Report (Send Send job resulted in error. P.0001 Job No. Address Name Start Time Call Length Sheets Result 0123 0123456789 name 01/01 02:07 AM 01'15 1 NG #018 Busy/No Signal Error code For details on the reports, refer to the following. e-Manual → Basic Operation → Printing the Report Automatically For details on the error code, see the following. Problem #001 Action A document jam has occurred. Remove the jammed document. Problem The machine is taking considerable time to send high-volume data. #003 Action 1 Reduce the scan resolution and try to send the document again. Action 2 Reduce the scan resolution or ask the sender to split the document into smaller subsets and send one subset at a time. Problem 1 The receiving fax machine did not respond within 35 seconds. #005 Action Problem 2 Repeat the sending procedure from the beginning. Additionally, ask the recipient to check the fax machine. When making an overseas call, add a pause to the fax number. The receiving fax machine may not be a G3 fax machine. Action Make sure the receiving fax machine is a G3 fax machine. If it is a G3 fax machine, send the document again. Otherwise, switch to the communication mode supported by the receiving fax machine and send the document again. Problem #012 Action The receiving fax machine is out of paper. Make sure that there is enough paper loaded in the receiving fax machine's paper tray. Problem 1 No response is obtained after redialing the number. The line may be busy or disconnected. Action Wait a few seconds before trying to dial the number again. Make sure that the receiving fax machine is ready to receive a document if you still cannot send a fax. Wait a few more seconds before trying to dial the number again if the line is still busy. Problem 2 You cannot send a fax because the line is busy or disconnected. #018 Action Make sure that the receiving fax machine is ready to receive a document and try to dial the number again. Problem 3 The settings configured on the receiving fax machine may not be the same with your fax machine. Action Make sure that the receiving fax machine is ready to receive a document and try to dial the number again. Problem 4 No pause was added to the fax number when sending a fax overseas. Action Add a pause after the country code or in front of the fax number and dial the number again. When sending a fax to a destination registered in the address book, switch to the overseas transmission mode on the detailed setup screen. Troubleshooting 9-9