Canon EOS R6 Advanced User Guide - Page 673

41: Cannot connect to FTP server What to check on the camera The camera's proxy server setting is [Enable]. Is this the correct setting? • If no proxy server is used, set the camera's proxy server setting to [Disable] ( ). Do the camera's [Address setting] and [Port No.] settings match those of the proxy server? • Configure the camera's proxy server address and port number to match those of the proxy server ( ). Are the camera's proxy server settings correctly set on the DNS server? • Make sure the proxy server's [Address] is correctly set on the DNS server. On the camera, does the FTP server's IP address setting match the server's actual address? • Configure the IP address on the camera to match the actual FTP server address ( ). Are the camera and the access point set to use the same encryption key for authentication? • This error occurs if the encryption keys do not match when the authentication method for encryption is [Open system]. Check upper- and lower-case letters, and make sure the correct encryption key for authentication is set on the camera ( ). On the camera, does the [Port number setting] for the FTP server match the actual port number of the FTP server? • Configure the same port number (usually 21 for FTP/FTPS or 22 for SFTP) on the camera and FTP server. Configure the port number on the camera to match the actual FTP server port number ( ). Are the camera's FTP server settings correctly set on the DNS server? • Make sure the FTP server's [Server name] is correctly set on the DNS server. Make sure the [Server name] for the FTP server is correctly set on the camera ( ). What to check on the FTP server Is the FTP server working correctly? • Configure the computer correctly to function as an FTP server. • If applicable, ask your network administrator for the FTP server address and port number, then set them on the camera. Is the FTP server on? • Turn on the FTP server. The server may have been turned off because of an energy-saving mode. 673