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Cannot Communicate with the Machine while It Is in the Access Point

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The wireless channel to be used may be limited depending on wireless network devices installed in the computer. Refer to the instruction manual provided with your computer or your wireless network device to specify the valid wireless channel. Check9 Make sure that the channel confirmed in Check 8 can communicate with the computer. If not, change the channel set to the wireless router. Check10 Make sure that the firewall of the security software is disabled. If the firewall function of your security software is turned on, a message may appear warning that Canon software is attempting to access the network. If the warning message appears, set the security software to always allow access. If using any programs that switch the network environment, check their settings. Some programs will enable a firewall by default. Check11 When using a router, connect the machine and computer to the LAN side (same network segment). Check12 When the machine is connected to an AirPort Base Station via a LAN, use alphanumeric characters for the name of the network (SSID). If the problem is not resolved, perform setup again according to the instructions on our website. • For placement: Make sure that there is no barrier or obstacle between the wireless router and the machine. Cannot Communicate with the Machine while It Is in the Access Point Mode Check1 Make sure that the machine is turned on. Check2 Is Change LAN in LAN settings under Device settings set to LAN inactive or Wireless LAN? Select Access point mode. Check3 Have you selected the machine as the destination of your external communication devices (e.g. computers, smartphones, or tablets)? Select the access point name (SSID) of the machine with your external communication devices. Check4 Have you entered the proper password specified for the access point mode? If the security setting of the access point mode is enabled, you need to enter the password to connect your external communication device to the machine. Confirm the specified password, then enter the proper one. 586

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The wireless channel to be used may be limited depending on wireless network devices installed in the

computer. Refer to the instruction manual provided with your computer or your wireless network device to

specify the valid wireless channel.

Check9

Make sure that the channel confirmed in Check 8 can communicate with the

computer.

If not, change the channel set to the wireless router.

Check10

Make sure that the firewall of the security software is disabled.

If the firewall function of your security software is turned on, a message may appear warning that Canon

software is attempting to access the network. If the warning message appears, set the security software to

always allow access.

If using any programs that switch the network environment, check their settings. Some programs will enable a

firewall by default.

Check11

When using a router, connect the machine and computer to the LAN side

(same network segment).

Check12

When the machine is connected to an AirPort Base Station via a LAN, use

alphanumeric characters for the name of the network (SSID).

If the problem is not resolved, perform setup again according to the instructions on our website.

•

For placement:

Make sure that there is no barrier or obstacle between the wireless router and the machine.

Cannot Communicate with the Machine while It Is in the Access Point

Mode

Check1

Make sure that the machine is turned on.

Check2

Change LAN

LAN settings

under

Device settings

set to

LAN inactive

Wireless LAN

Select

Access point mode

Check3

Have you selected the machine as the destination of your external

communication devices (e.g. computers, smartphones, or tablets)?

Select the access point name (SSID) of the machine with your external communication devices.

Check4

Have you entered the proper password specified for the access point mode?

If the security setting of the access point mode is enabled, you need to enter the password to connect your

external communication device to the machine. Confirm the specified password, then enter the proper one.

586