Canon SELPHY CP1300 Printer User Guide - Page 73

Error Messages

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Printing takes too long, or the Wi-Fi connection is lost • Do not use the printer near sources of Wi-Fi signal interference, such as microwave ovens, Bluetooth devices, or other equipment operating on the 2.4 GHz band. Note that even when [ ] or [ ] is displayed, image transmission may take some time. • In direct connections (=48, 51), keep the printer near the camera or smartphone, without objects in between. • In connections via an access point (=55), keep the printer near the access point, without objects in between. Cannot connect via Wi-Fi from the computer • Confirm that the printer driver is installed correctly in Windows. • In Windows, enable [Network Discovery]. • In Mac OS, add SELPHY as a printer for the computer (=62). Message displayed when connecting a camera or smartphone • Up to 8 devices can be connected at once using [Direct Connection], and IP addresses can be allocated to up to 32 devices. Attempting to connect more than 8 devices will display a message. In this case, use one of the connected devices to disconnect from the printer, press the button on the printer to clear the message, and then use the device for the new connection to connect to the printer. If disconnection is not possible using a connected device, turn off the printer momentarily to disconnect all devices, and then turn the printer on again. Error Messages Error messages indicate problems with SELPHY. When error messages include troubleshooting tips, follow the instructions. If only an error message is displayed, follow the suggestions in "Troubleshooting" (= 68). If the problem persists, contact a Customer Support Help Desk. • If a problem occurs while SELPHY is connected to another device, an error message may also be displayed on the device. Check both SELPHY and the device. 73

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73
Printing takes too long, or the Wi-Fi connection is lost
•
Do not use the printer near sources of Wi-Fi signal interference, such as microwave
ovens, Bluetooth devices, or other equipment operating on the 2.4 GHz band.
Note that even when [
] or [
] is displayed, image transmission may take some time.
•
In direct connections (
=
48
,
51
), keep the printer near the camera or smartphone,
without objects in between.
•
In connections via an access point (
=
55
), keep the printer near the access point,
without objects in between.
Cannot connect via Wi-Fi from the computer
•
Confirm that the printer driver is installed correctly in Windows.
•
In Windows, enable [Network Discovery].
•
In Mac OS, add SELPHY as a printer for the computer (
=
62
).
Message displayed when connecting a camera or smartphone
•
Up to 8 devices can be connected at once using [Direct Connection], and IP
addresses can be allocated to up to 32 devices. Attempting to connect more than
8 devices will display a message. In this case, use one of the connected devices
to disconnect from the printer, press the <
o
> button on the printer to clear the
message, and then use the device for the new connection to connect to the printer.
If disconnection is not possible using a connected device, turn off the printer
momentarily to disconnect all devices, and then turn the printer on again.
Error Messages
Error messages indicate problems with SELPHY. When error messages
include troubleshooting tips, follow the instructions. If only an error
message is displayed, follow the suggestions in “Troubleshooting”
(
=
68
).
If the problem persists, contact a Customer Support Help Desk.
•
If a problem occurs while SELPHY is connected to another device, an error
message may also be displayed on the device. Check both SELPHY and the
device.