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Canon imageCLASS MF5770 imageCLASS MF5700 Series Software Guide - Page 236

Installing and Uninstalling Problems

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Troubleshooting Installing and Uninstalling Problems Cannot install the software. Q Have you followed the instructions to install the software? A Try reinstalling the software. If an error occurred and installation was not complete, restart your computer and try reinstalling the software. Q Are any other applications open? A Quit all of these and try reinstalling the software. Removal of the drivers takes too long (Windows XP/Server 2003). 5 Q Is any application such as an anti-virus open when removing the software? A Quit any applications (including anti-virus) before removing the software. Removal of the software was completed, but [Canon] remains. Q Did you remove the MF drivers before removing the MF Toolbox? A In Windows XP/Server 2003, right-click the [start] menu to open the Windows Explorer ➞ select [Start Menu] in [Administrator] ➞ [Programs] ➞ delete the [Canon] folder. In Windows 2000, open [Settings] from the [Start] menu ➞ click [Taskbar & Start Menu] ➞ [Advanced] ➞ [Advanced...] ➞ select [Start Menu] in [All Users] ➞ [Programs] ➞ delete the [Canon] folder. In Windows 98/Me, open [Settings] from the [Start] menu ➞ click [Taskbar & Start Menu] ➞ [Start Menu Programs] ➞ [Remove] ➞ select the [Canon] folder ➞ click [Remove]. The message appears on your computer (Windows 98). Q Is Photoshop installed on your computer? A If the message or appears during installation, click [Yes] or [No]. Whichever you click, installation thereafter will continue trouble-free. Installing and Uninstalling Problems 5-11

Section	Page
Manuals for the Machine	2
How This Manual Is Organized	3
Contents	4
Preface	9
How to Use This Manual	9
Symbols Used in This Manual	9
Buttons Used in This Manual	9
Displays Used in This Manual	10
Abbreviations Used in This Manual	10
Legal Notices	11
Trademarks	11
Copyright	11
Notice	11
Installation	12
System Requirements	12
Where to Find Help	14
Installing Software on Your Computer	15
To Use the Machine as a Local Printer, Scanner or for PC Faxing (USB Connection)	16
Step 1 Install the MF Drivers (USB Connection)	17
Step 2 Install the MF Toolbox	19
Step 3 Connect the USB Cable	21
Install Accompanying Applications	22
Read User’s Manual	22
To Use the Machine as a Network Printer (Network Connection) (MF5770 Model Only)	23
Step 1 Specifying Network Settings	23
Step 2 Connecting the Machine to a Network	26
Step 3 Checking Network Settings	26
Step 4 Install the MF Network Drivers (Network Connection)	27
Checking Installation	31
Uninstalling and Reinstalling the Software	32
Removing the MF Toolbox	32
Removing the MF Drivers	33
Reinstalling the Software	34
Printing	35
Printing a Document	35
Canceling Printing	37
Changing Print Settings	38
From a Windows Application	38
From the [Printers and Faxes] (Windows 98/Me/2000: [Printers]) Folder	39
Windows 98/Me Properties	40
Windows 2000/XP/Server 2003 Properties and Printing Preferences	61
Properties	61
Printing Preferences	71
Using the Machine on Your Network	91
Setting the Machine as a Shared Printer	91
Using the Shared Printer on Your Network	98
Scanning	103
Scanning with [Start] on the Machine	103
Setting the Scanning Function for [Start]	105
Setting Up [Start] to Operate in a Different Way from [Save]	105
Setting Up [Start] in the [Settings] Dialog Box	106
Setting Up [Start] in the [Scanners and Cameras] Folder (Windows 98/2000: the [Scanners and Camer...	107
Scanning with the MF Toolbox	109
MF Toolbox Settings	112
Scanner Settings	112
Save Scanned Image to	114
Link Scanned Images to	115
Confirmation of the Scanned Image and Exif Settings (Confirm Scanned Image)	115
Scanning an Image from an Application	117
Creating One PDF File from Two or more Pages	118
Setting Preferences and Scanning with ScanGear MF	121
Switching between Simple Mode and Advanced Mode	121
Using Simple Mode	122
Using Advanced Mode	125
Advanced Mode - Specifying the Parameters of a Scan	127
Advanced Mode Settings	128
Determining Resolution	146
Scanning with the WIA Driver (Windows XP Only)	148
Scanning from the [Scanner and Camera Wizard] Dialog Box	148
Scanning from an Application	155
PC Faxing (MF5750/MF5770 Models Only)	157
Sending a Fax	157
Characters and Symbols for Fax Numbers	159
Fax Sending Settings	159
Changing Fax Settings	169
From a Windows Application	169
From the [Printers and Faxes] (Windows 98/Me/2000: [Printers]) Folder	170
Windows 98/Me Fax Properties	172
Windows 2000/XP/Server 2003 FAX Properties and FAX Printing Preferences	184
FAX Properties	184
FAX Printing Preferences	187
Canon Cover Sheet Editor	197
Installing and Uninstalling Cover Sheet Editor	197
Opening, Saving, and Closing a File	201
Creating an Original Cover Sheet	203
Printing a Cover Sheet	224
Registering an Original Cover Sheet as a Template	224
Troubleshooting	226
Printer Problems	226
Driver Problems	229
Scanning Problems	231
Installing and Uninstalling Problems	236
Appendix	238
Printer Specifications	238
Hardware	238
Software	239
Glossary	240