Canon imageCLASS MF6595cx imageCLASS MF6500 Series Scanner Driver Guide - Page 70

Installing and Uninstalling Problems

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Introduction 1 Scanning a Document 2 Troubleshooting 3 Appendix 4 Back Previous Next TOP Installing and Uninstalling Problems Cannot install the software. Q Have you followed the instructions to install the software? A Try reinstalling the software. If an error occurred and installation was not complete, restart your computer and try reinstalling the software. Q Are any other applications open? A Quit all of these and try reinstalling the software. Removal of the drivers takes too long (Windows XP). Q Is any application such as an anti-virus open when removing the software? A Quit any applications (including anti-virus) before removing the software. Removal of the software was completed, but the [Canon] folder remains in the [Start Menu]. Q Did you remove the MF drivers before removing the MF Toolbox? A If you remove the MF drivers first, the [Canon] folder may remain even after the MF Toolbox is uninstalled. In this case, perform the following steps to remove the folder. In Windows XP, right-click the [start] menu to open the Windows Explorer → select [Start Menu] in [All Users] → [Programs] → delete the [Canon] folder. In Windows Vista, right-click the [start] menu and select [Explore - All Users] → select [Start Menu] in [All Users] → [Programs] → delete the [Canon] folder. In Windows 2000, open [Settings] from the [Start] menu → click [Taskbar & Start Menu] → [Advanced] → [Advanced] → select [Start Menu] in [All Users] → [Programs] → delete the [Canon] folder. Table of Contents Index 3-7

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1
2
3
4
TOP
Back
Previous
Next
3-7
Introduction
Scanning a
Document
Troubleshooting
Appendix
Table of Contents
Index
Installing and Uninstalling Problems
Cannot install the software.
Q
Have you followed the instructions to install the
software?
A
Try reinstalling the software. If an error occurred
and installation was not complete, restart your
computer and try reinstalling the software.
Q
Are any other applications open?
A
Quit all of these and try reinstalling the software.
Removal of the drivers takes too long (Windows XP).
Q
Is any application such as an anti-virus open
when removing the software?
A
Quit any applications (including anti-virus) before
removing the software.
Removal of the software was completed, but the [Canon] folder
remains in the [Start Menu].
Q
Did you remove the MF drivers before removing
the MF Toolbox?
A
If you remove the MF drivers first, the [Canon]
folder may remain even after the MF Toolbox is
uninstalled. In this case, perform the following
steps to remove the folder.
In Windows XP, right-click the [start] menu to open
the Windows Explorer
→
select [Start Menu] in [All
Users]
→
[Programs]
→
delete the [Canon] folder.
In Windows Vista, right-click the [start] menu and
select [Explore - All Users]
→
select [Start Menu] in
[All Users]
→
[Programs]
→
delete the [Canon]
folder.
In Windows 2000, open [Settings] from the [Start]
menu
→
click [Taskbar & Start Menu]
→
[Advanced]
→
[Advanced]
→
select [Start Menu] in
[All Users]
→
[Programs]
→
delete the [Canon]
folder.