Canon imagePROGRAF iPF670 MFP L24 L24 - L36 Large Format Scanner User Manual - Page 43

Operation errors

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Operation errors Document does not feed correctly.  The document is not fed straight into the scanner. Hold the original document with two hands and feed into the scanner until you feel equal resistance on both sides from the feed rollers. If the document is not straight, open the scanner to remove the original, close the scanner and try again. Load the document into the centre of the scanner.  Check that the scanner is closed properly, with both latches clicked into place.  Document is the wrong size for the scanner. Make sure the document is within the specification allowed for the scanner. Scanner LED is not on  There is no power to the scanner. Check the scanner is switched on, the mains power is on, the power cable is connected correctly to the power adapter and the power adapter cable is connected correctly to the scanner. The scanner LED remains Orange when powered on.  The scanner lid is open. Close the scanner, so both paper tray latches are clicked into place. Scan or copy is blank.  Make sure the original document if fed face up and into the centre of the scanner. Scan to USB does not work  Ensure the USB memory stick has been formatted as FAT 32 and has a maximum capacity of 128GB. Ensure it has enough free space for the scan. A lower Scan Quality mode require less space. Scan to PC shows a short (truncated) scan image.  The scanner stops mid scan when scanning to PC. After a small wait, the document is ejected and the scan received on the PC is truncated (Shorter than the original). This is caused by the network or PC being too slow to keep up with data transfer rate from the scanner. Check the network and PC, or select a lower scan Quality mode. The network & PC might be the correct spec, but if they are too busy during the scan process and they might not be able to keep up with the data transfer rate of the scanner. No Scan to PC output.  The L Scan App must be running.  More than one version of the L Scan App is running on the same subnet as the scanner. o The scanner communicates with the L Scan App on the PC via network broadcast. If more than one copy of the L Scan App software is running on the subnet, there is no way of defining which PC will receive the scan file. Version 1.0 43 Global Scanning UK Ltd © 2016

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Version 1.0
43
Global Scanning UK Ltd © 2016
Operation errors
Document does not feed correctly.
The document is not fed straight into the scanner. Hold the original document with two hands
and feed into the scanner until you feel equal resistance on both sides from the feed rollers. If
the document is not straight, open the scanner to remove the original, close the scanner and try
again. Load the document into the centre of the scanner.
Check that the scanner is closed properly, with both latches clicked into place.
Document is the wrong size for the scanner. Make sure the document is within the specification
allowed for the scanner.
Scanner LED is not on
There is no power to the scanner. Check the scanner is switched on, the mains power is on, the
power cable is connected correctly to the power adapter and the power adapter cable is
connected correctly to the scanner.
The scanner LED remains Orange when powered on.
The scanner lid is open. Close the scanner, so both paper tray latches are clicked into place.
Scan or copy is blank.
Make sure the original document if fed face up and into the centre of the scanner.
Scan to USB does not work
Ensure the USB memory stick has been formatted as FAT 32 and has a maximum capacity of
128GB. Ensure it has enough free space for the scan. A lower Scan Quality mode require less
space.
Scan to PC shows a short (truncated) scan image.
The scanner stops mid scan when scanning to PC. After a small wait, the document is ejected
and the scan received on the PC is truncated (Shorter than the original). This is caused by the
network or PC being too slow to keep up with data transfer rate from the scanner. Check the
network and PC, or select a lower scan Quality mode. The network & PC might be the correct
spec, but if they are too busy during the scan process and they might not be able to keep up with
the data transfer rate of the scanner.
No Scan to PC output.
The L Scan App must be running.
More than one version of the L Scan App is running on the same subnet as the scanner.
o
The scanner communicates with the L Scan App on the PC via network broadcast. If
more than one copy of the L Scan App software is running on the subnet, there is no way
of defining which PC will receive the scan file.