Carvin FET1000 Instruction Manual - Page 18

FLT Series Power Amplifiers Warranty and Service Information Section 7 Warranty and Service Information You can use our specialized service department to repair your FET amp should service ever be required. Call us TollFree at 800-854-2235 for an RMA number so we can anticipate your shipment. Put the RMA number on the carton And be sure to included a full description of all problems with the unit. Pack the amp in its original carton using all the original packing material and return it by UPS pre-paid. Units with severe physical damage, missing parts, or damage from improper repair are not serviceable. • Call Before Returning If you are in doubt about a malfunction, please call our service department (toll-free) and we will help you determine if your unit is defective and avoid costly shipping. • Repairs Under Warranty (1 Year) 1. There is no charge for service under warranty. However, shipping both ways is to be paid by the customer. 2. Include a copy of the original invoice to verify your warranty, along with a full description of the problems. 3. Allow approximately 10 days for servicing. 4. Include a check for $15 to cover the return shipping charges or we can ship the items back COD for S20 (the cost of shipping) plus the current COD fee. 5. To avoid damage, ship only in the original carton (save your cartons--a replacement is S5 plus $5 shipping) • Repairs Out of Warranty 1. After your warranty has expired, the service charges for all FET amps except the FET1000 is $70. The FET1000 is $90. This includes all parts, labor and testing to bring your unit up to factory specifications. Return shipping is an additional S15 (shipping is lower than the original catalog shipping cost because we reuse the carton). Include payment with your return (personal checks are accepted). 2. If there is no problem with the unit, a flat fee of 50% (S35 or $45) will be charged for checking the amp. 3. Allow approximately 10 days for repair and testing, plus shipping time. 4. To avoid damage, ship only in the original carton (save your carton). • Service In Your Area You may select your own service center or have your own qualified technician work on the unit at your own expense. This will not void the warranty unless damage was done because of improper servicing. Under the ONE YEAR WARRANTY, Carvin will ship parts pre-paid to you or your technician providing that the defective part(s) are first returned for our inspection. If you do not have a qualified service person, we ask that you do not involve yourself in servicing the unit. LIMITED WARRANTY Your Carvin Professional Series Product is guaranteed against failure for ONE YEAR from the date of purchase. Carvin will service the unit and supply all parts at no charge to the customer, providing the unit is under warranty. CARVIN WILL NOT PAY FOR PARTS OR SERVICING OTHER THAN OUR OWN. This warranty is extended to the original purchaser only and is not transferable. THIS WARRANTY DOES NOT INCLUDE FAILURES CAUSED BY INCORRECT USE, INADEQUATE CARE OF THE UNIT, OR NATURAL DISASTERS. A COPY OF THE ORIGINAL INVOICE IS REQUIRED TO VERIFY YOUR WARRANTY. Carvin assumes no responsibility for any horn driver or speaker damaged by this unit. This warranty is in lieu of all other warranties, express or implied. No representative or person is authorized to represent or assume for Carvin any liability in connection with the sale or servicing of Carvin products. No liability is assumed for damage due to accident, abuse, lack of reasonable care, loss of parts, or failure to follow Carvin's directions. CARVIN SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. In the interest of creating new products and improving existing ones, Carvin is continually researching the latest state of the art audio design methods, and modern packaging and production techniques. Thus, Carvin reserves the right to make changes in its products and specifications without prior notice or obligation. Factory Direct Sales 1155 Industrial Ave. Escondido, CA 92029 (619) 747-1710 M-F 8:30 to 4:30 Toll Free: 800-854-2235 Santa Ana Retail Sales Hollywood Retail Sales 1907 N. Main St. 7414 Sunset Blvd. Santa Ana, CA 92706 Hollywood, CA 90046 (714) 558-0655 M-F 10:30-7; Sat 10-6 (213) 851-4200 M-F 10:30-7; Sat 10-6 7-1