Cisco 7911G Administration Guide
Cisco 7911G - IP Phone VoIP Manual
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- Cisco 7911G | Administration Guide - Page 1
Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified Communications Manager 6.0 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL11954- - Cisco 7911G | Administration Guide - Page 2
if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCB's public domain version - Cisco 7911G | Administration Guide - Page 3
a partnership relationship between Cisco and any other company. (0704R) The Java logo is a trademark or registered trademark of Sun Microsystems, Inc. in the U.S. or other countries. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 © 2007 Cisco Systems, Inc. All - Cisco 7911G | Administration Guide - Page 4
- Cisco 7911G | Administration Guide - Page 5
Phone 1-1 Understanding the Cisco Unified IP Phones 7906G and 7911G 1-2 What Networking Protocols Are Used? 1-5 What Features are Supported? 1-9 Feature Overview 1-10 Configuring Telephony Features 1-11 Configuring Network Parameters Using the Cisco Unified IP Phone 1-11 Providing Users with Feature - Cisco 7911G | Administration Guide - Page 6
How the Cisco Unified IP Phone Interacts with the VLAN 2-3 Providing Power to the Cisco Unified IP Phones 7906G and 7911G 2-4 Power Guidelines 2-5 Power Outage 2-5 Obtaining Additional Information about Power 2-6 Understanding Phone Configuration Files 2-7 SIP Dial Rules 2-8 Understanding - Cisco 7911G | Administration Guide - Page 7
to User 3-7 Connecting a Headset 3-7 Using External Devices with Your Cisco Unified IP Phone 3-8 Installing the Cisco Unified IP Phone 3-9 Mounting the Phone to a Wall 3-15 Verifying the Phone Startup Process 3-16 Configuring Startup Network Settings 3-17 Configuring Security on the Cisco Unified IP - Cisco 7911G | Administration Guide - Page 8
File Screen 4-40 Trust List Menu 4-42 802.1X Authentication and Status 4-43 Configuring Features, Templates, Services, and Users 5-1 Telephony Features Available for the Cisco Unified IP Phone 5-2 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 viii OL11954-01 - Cisco 7911G | Administration Guide - Page 9
Background Image 6-7 Configuring Wideband Codec 6-8 7 C H A P T E R Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone 7-1 Model Information Screen 7-2 Status Menu 7-3 Status Messages Screen 7-4 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications - Cisco 7911G | Administration Guide - Page 10
9-5 Verifying DNS Settings 9-6 Verifying Cisco Unified Communications Manager Settings 9-6 Cisco Unified Communications Manager and TFTP Services Are Not Running 9-6 Creating a New Configuration File 9-7 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 x OL11954 - Cisco 7911G | Administration Guide - Page 11
Cisco Unified IP Phone A-1 Giving Users Access to the User Options Web Pages A-2 How Users Get Copies of Cisco Unified IP Phone Manuals A-2 How Users Subscribe to Services and Configure Phone Features A-3 How Users Access a Voice Messaging System A-3 Cisco Unified IP Phone 7906G and 7911G for Cisco - Cisco 7911G | Administration Guide - Page 12
P P E N D I X INDEX How Users Configure Personal Directory Entries A-4 Applying the Cisco Unified IP Phone Address Book Synchronizer A-4 Feature Support by Protocol for Cisco Unified IP Phone 7906G and 7911G B-1 Supporting International Users C-1 Technical Specifications D-1 Physical and Operating - Cisco 7911G | Administration Guide - Page 13
Preface Overview Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified Communications Manager 6.0 provides the information you need to understand, install, configure, manage, and troubleshoot the Cisco Unified IP Phones 7906G and 7911G in a Voice-over-IP (VoIP) network. - Cisco 7911G | Administration Guide - Page 14
5, "Configuring Features, Templates, Services, and Users" Chapter 6, "Customizing the Cisco Unified IP Phone" Chapter 7, "Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone" Chapter 8, "Monitoring the Cisco Unified IP Phone Remotely" Chapter 9, "Troubleshooting and - Cisco 7911G | Administration Guide - Page 15
• Cisco Unified IP Phone 7911G Feature Enhancements • Cisco Unified IP Phone Features A-Z • Cisco Unified IP Phone 7911G for Cisco Unified Communications Manager 4.2 • Regulatory Compliance and Safety Information for the Cisco Unified IP Phone 7900 Series • Installing the Universal Wall Mount Kit - Cisco 7911G | Administration Guide - Page 16
System Guide • Cisco Unified Communications Manager Features and Services Guide • Cisco Unified Communications Manager Bulk Administration Guide • Cisco Unified Communications Manager Troubleshooting Guide • Installing and Configuring the Cisco Customer Directory Configuration Plugin • Cisco Unified - Cisco 7911G | Administration Guide - Page 17
the D key. Nonprinting characters, such as passwords are in angle brackets. Note Means reader take note. Notes contain helpful suggestions or references to material not covered in the publication. OL11954-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 xvii - Cisco 7911G | Administration Guide - Page 18
. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents. xviii Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01 - Cisco 7911G | Administration Guide - Page 19
IP Phone The Cisco Unified IP Phones 7906G and 7911G provide voice communication over an Internet Protocol (IP) network. It functions much like a standard digital business telephone, allowing you to place and receive phone calls and to access features such as mute, hold, transfer, and speed dial - Cisco 7911G | Administration Guide - Page 20
user's set of communication devices or is seldom used. The Cisco Unified IP Phones 7906G and 7911G: • Provides a graphical display with dynamic softkeys, icons, and scrollable directories for easy access to a core set of business features • Supports up to six calls on one directory number • Supports - Cisco 7911G | Administration Guide - Page 21
the Cisco Unified IP Phone Understanding the Cisco Unified IP Phones 7906G and 7911G Figure 1-1 Cisco Unified IP Phones 7906G and 7911G 1 2 9 8 3 4 5 6 7 10 91031 1 Phone screen Displays phone features such as phone number, call status, and softkeys. 2 Cisco Unified IP Phone Indicates - Cisco 7911G | Administration Guide - Page 22
voice messaging system). Allows the phone to stand at a convenient angle on a desk or table. Also may be removed for wall mounting to mounting screws or to a Cisco Unified IP Phone wall mount kit. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 1-4 OL11954-01 - Cisco 7911G | Administration Guide - Page 23
is a Cisco proprietary protocol used to form a peer to peer hierarchy of devices. CPPDP is also used to copy firmware or other files from peer devices to neighboring devices. CPPDP is used by the Peer Firmware Sharing feature. OL11954-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified - Cisco 7911G | Administration Guide - Page 24
, refer to the "Cisco TFTP" chapter in the Cisco Unified Communications Manager System Guide. HTTP is the standard way of transferring information and moving documents across the Internet and the World Wide Web. The Cisco Unified IP Phones use HTTP for the XML services and for troubleshooting - Cisco 7911G | Administration Guide - Page 25
security by encrypting media streams during data transport. For SRTP to work, the phone or phones being called must also support SRTP or else those phones cannot decrypt the secure media stream. OL11954-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 1-7 - Cisco 7911G | Administration Guide - Page 26
. Some SIP endpoints may allow these parameters to be configured on the endpoint itself. TCP is a connection-oriented transport protocol. Cisco Unified IP Phones use TCP to connect to Cisco Unified Communications Manager and to access XML services. Cisco Unified IP Phone 7906G and 7911G for Cisco - Cisco 7911G | Administration Guide - Page 27
• Network Configuration Menu, page 4-7 What Features are Supported? The Cisco Unified IP Phones 7906G and 7911G function much like traditional analog phones, allowing you to place and receive telephone calls. In addition to traditional telephony features, each Cisco IP Phone includes features that - Cisco 7911G | Administration Guide - Page 28
the Cisco Unified IP Phone • Configuring Network Parameters Using the Cisco Unified IP Phone, page 1-11 • Providing Users with Feature Information, page 1-12 Feature Overview Cisco Unified IP Phones provide core business features, such as call forwarding and transferring, redialing, speed dialing - Cisco 7911G | Administration Guide - Page 29
such as DHCP, TFTP, and IP settings on the phone itself. You can also obtain statistics about a call or firmware versions on the phone. For more information about configuring features and viewing statistics from the phone, see Chapter 4, "Configuring Settings on the Cisco Unified IP Phone," and see - Cisco 7911G | Administration Guide - Page 30
you can view and order various user guides, including wallet cards. For complete ordering information, see the "Document Conventions" section on page xiv. In addition to providing users with documentation, it is important to inform them of available Cisco Unified IP Phone features-including features - Cisco 7911G | Administration Guide - Page 31
, configuration, and troubleshooting information for Cisco Unified Communications Manager and Cisco Unified IP Phones Refer to Cisco Unified Communications Manager Security Guide. Security features supported on the Cisco Unified See the "Overview of Supported Security IP Phone Features" section - Cisco 7911G | Administration Guide - Page 32
IP Phones See these sections: • "Supporting 802.1X Authentication on Cisco Unified IP Phones" section on page 1-23 • "802.1X Authentication and Status" section on page 4-43 • "Troubleshooting Cisco Unified IP Phone Security" section on page 9-12 1-14 Cisco Unified IP Phone 7906G and 7911G - Cisco 7911G | Administration Guide - Page 33
these features and about Cisco Unified Communications Manager and Cisco Unified IP Phone security, refer to Cisco Unified Communications Manager Security Guide. For information about current security settings on a phone, look at the Security Configuration menus (press the Applications Menu button - Cisco 7911G | Administration Guide - Page 34
. Files that fail authentication are not written to Flash memory on the phone. The phone rejects such files without further processing. Uses the TLS protocol to validate that no tampering has occurred to signaling packets during transmission. Each Cisco Unified IP Phones 7906G and 7911G contains - Cisco 7911G | Administration Guide - Page 35
Security Features for Cisco Unified IP Phones Table 1-3 Overview of Security Features (continued) Feature Secure SRST reference (SCCP phones only) Media encryption Signaling Encryption (SCCP phones only) CAPF (Certificate Authority Proxy Function) Description After you configure a SRST reference - Cisco 7911G | Administration Guide - Page 36
• Identifying Encrypted and Authenticated Phone Calls, page 1-19 • Supporting 802.1X Authentication on Cisco Unified IP Phones, page 1-23 • Security Restrictions, page 1-25 • Device Configuration Menu, page 4-15 1-18 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager - Cisco 7911G | Administration Guide - Page 37
is nonsecure, authenticated, or encrypted. For information about configuring the security profile and applying the profile to the phone, refer to the Cisco Unified Communications Manager Security Guide. To view the security mode that is set for the phone, look at the Security Mode setting in the - Cisco 7911G | Administration Guide - Page 38
Understanding Security Features for Cisco Unified IP Phones Chapter 1 An Overview of the Cisco Unified IP Phone Note If the call is routed through a non-IP call leg, for example, PSTN, the call will be nonsecure even though it is encrypted within the IP network and has a lock icon associated with - Cisco 7911G | Administration Guide - Page 39
Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones Call Security Interactions and Restrictions Cisco Unified Communications Manager checks the phone conference OL11954-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 1-21 - Cisco 7911G | Administration Guide - Page 40
Understanding Security Features for Cisco Unified IP Phones Chapter 1 An Overview of the Cisco Unified IP Phone Table 1-5 Security Restrictions with Conference Calls (continued) Initiator's Phone Security Level Secure (authenticated) Non-secure Feature Used Conference Conference Secure ( - Cisco 7911G | Administration Guide - Page 41
Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones Supporting 802.1X Authentication on Cisco Unified IP Phones These sections provide information about 802.1X support on the Cisco Unified IP Phones: • Overview, page 1-23 • Required - Cisco 7911G | Administration Guide - Page 42
case, Cisco Unified IP Phones support proxy EAPOL-Logoff to monitor the authentication exchanges between the switch and the attached PC. For more information about IEEE 802.1X support on the Cisco Catalyst switches, refer to the Cisco Catalyst switch configuration guides at: http://www.cisco.com/en - Cisco 7911G | Administration Guide - Page 43
user can barge into an authenticated call, even if the phone that is used to barge is nonsecure. The authentication icon continues to appear on the authenticated devices in the call, even if the initiator phone does not support security. OL11954-01 Cisco Unified IP Phone 7906G and 7911G for Cisco - Cisco 7911G | Administration Guide - Page 44
Communications network, refer to the "System Configuration Overview" chapter in the Cisco Unified Communications Manager System Guide. After you have set up the Unified Communications system and configured system-wide features in Cisco Unified Communications Manager, you can add IP phones to the - Cisco 7911G | Administration Guide - Page 45
order to guide you through the phone configuration process. Some tasks are optional, depending on your system and user needs. For detailed procedures and information, refer to the sources in the list. OL11954-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager - Cisco 7911G | Administration Guide - Page 46
, phone features, IP Phone services, or phone applications 2. Customize phone button templates Adds Privacy feature to meet (if required). user needs. Refer to the Cisco Communications Manager Administration Guide, "Phone Button Template Configuration" chapter. See the "Modifying Phone Button - Cisco 7911G | Administration Guide - Page 47
associated with directory the Directory Number numbers to the phone. Configuration window. - Directory number Refer to the Cisco Communications Manager Administration Guide: • Adding a Directory Number chapter - Partition - Multiple Calls and Call Waiting - Call Forwarding and Pickup (if used - Cisco 7911G | Administration Guide - Page 48
speed-dial numbers (optional). Adds speed-dial numbers, Note Users can change speed-dial settings on their phones with Cisco Unified IP Phone User Options. Refer to the Cisco Communications Manager Administration Guide, Cisco Unified IP Phone Configuration chapter, "Configuring Speed-Dial Buttons - Cisco 7911G | Administration Guide - Page 49
26. Provides users with control over their phone such as forwarding calls or adding speed-dial numbers or services. Note Some phones, such as those in conference rooms, do not have an associated user. Refer to the Cisco Communications Manager Administration Guide, "End User Configuration" chapter - Cisco 7911G | Administration Guide - Page 50
DHCP service. If you used auto-registration, you need to update the specific configuration information for the phone such as associating the phone with a user, changing the button table, or directory number. Checklist for Installing the Cisco Unified IP Phones 7906G and 7911G Table 1-7 provides - Cisco 7911G | Administration Guide - Page 51
1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Table 1-7 Checklist for Installing the Cisco Unified IP Phones 7906G and 7911G Task Purpose For More Information 1. Choose the power source for the phone: - Power over Ethernet (PoE - Cisco 7911G | Administration Guide - Page 52
Enter IP address for TFTP Server 1. 5. Set up security on the phone. Provides protection against data tampering threats and identity theft of phones. See the "Configuring Security on the Cisco Unified IP Phone" section on page 3-17. 1-34 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified - Cisco 7911G | Administration Guide - Page 53
Configuring and Installing Cisco Unified IP Phones Table 1-7 Checklist for Installing the Cisco Unified IP Phones 7906G and 7911G (continued) Task Purpose 6. Make calls with the Cisco Unified IP Verifies that the phone and Phone. features work correctly. 7. Provide information to end users - Cisco 7911G | Administration Guide - Page 54
Overview of Configuring and Installing Cisco Unified IP Phones Chapter 1 An Overview of the Cisco Unified IP Phone 1-36 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01 - Cisco 7911G | Administration Guide - Page 55
of the interaction between the Cisco Unified IP Phones 7906G and 7911G and other key components of the Voice-over-IP (VoIP) network, and focuses on the interactions between the Cisco Unified IP Phones 7906G and 7911G and Cisco Unified Communications Manager, TFTP server, and switches. It includes - Cisco 7911G | Administration Guide - Page 56
System Guide, and to Cisco Unified Communications Manager Security Guide. For an overview of security functionality for the Cisco Unified IP Phone, see the "Understanding Security Features for Cisco Unified IP Phones" section on page 1-12. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified - Cisco 7911G | Administration Guide - Page 57
.shtml Related Topic • Telephony Features Available for the Cisco Unified IP Phone, page 5-2 Understanding How the Cisco Unified IP Phone Interacts with the VLAN The Cisco Unified IP Phone 7911G has an internal Ethernet switch, which enables forwarding of packets to the phone and to the network port - Cisco 7911G | Administration Guide - Page 58
Process, page 2-8 • Network Configuration Menu, page 4-7 Providing Power to the Cisco Unified IP Phones 7906G and 7911G The Cisco Unified IP Phones 7906G and 7911G can be powered with external power or with Power over Ethernet (PoE). External power is provided through a separate power supply. PoE is - Cisco 7911G | Administration Guide - Page 59
, Service and Emergency Calling Service dialing will not function until power is restored. In the case of a power failure or disruption, you may need to reset or reconfigure equipment before using the Service or Emergency Calling Service dialing. OL11954-01 Cisco Unified IP Phone 7906G and 7911G - Cisco 7911G | Administration Guide - Page 60
about Power For related information about power, refer to the documents shown in Table 2-2. These documents provide information about these topics: • Cisco switches that work with the Cisco Unified IP Phones 7906G and 7911G • The Cisco IOS releases that support bidirectional power negotiation - Cisco 7911G | Administration Guide - Page 61
information, refer to the "Configuring Encrypted Phone Configuration Files" chapter in Cisco Unified Communications Manager Security Guide. A phone requests a configuration file whenever it resets and registers with Cisco Unified Communications Manager. A phone accesses a default configuration file - Cisco 7911G | Administration Guide - Page 62
, unless the phone supports key press markup language (KPML). For more information on configuring SIP dial rules, refer to the Cisco Unified Communications Manager Administration Guide. Understanding the Phone Startup Process When connecting to the VoIP network, the Cisco IP Phone goes through - Cisco 7911G | Administration Guide - Page 63
to the phone. See the "Providing Power to the Cisco Unified IP Phone s 7906G and 7911G" section on page 2-4. See the "Resolving Startup Problems" section on page 9-2. 2. Loading the Stored The Cisco IP Phone has non-volatile Flash Phone Image. memory in which it stores firmware images and user - Cisco 7911G | Administration Guide - Page 64
a secure connection between the phone and Cisco Unified Communications Manager. Refer to the Cisco Unified Communi cations Manager Security Guide, "Configuring the Cisco CTL Client" chapter. 2-10 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954 - Cisco 7911G | Administration Guide - Page 65
Problems" section on page 9-2. 8. Contacting Cisco Unified Communications Manager. The configuration file defines how the Cisco Unified IP Phone communicates with Cisco Unified Communications Manager and provides a phone with its load ID. After obtaining the file from the TFTP server, the phone - Cisco 7911G | Administration Guide - Page 66
numbers. • Not available when security or encryption is enabled. Requires auto-registration and the Bulk Administration Tool (BAT); updates the Cisco Unified Communications Manager database with the MAC address and DNs for the device when user calls TAPS from the phone. 2-12 Cisco Unified IP Phone - Cisco 7911G | Administration Guide - Page 67
, such as the directory numbers, from Cisco Unified Communications Manager. • Move auto-registered phones to new locations and assign them to different device pools without affecting their directory numbers. OL11954-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager - Cisco 7911G | Administration Guide - Page 68
update a batch of phones that were already added to the Cisco Unified Communications Manager database with dummy MAC addresses. Use TAPS to update MAC addresses and download pre-defined configurations for phones. 2-14 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager - Cisco 7911G | Administration Guide - Page 69
Guide for detailed instructions about BAT and about TAPS. Related Topics • Adding Phones with Auto-Registration, page 2-13 • Adding Phones with Cisco Unified Communications Manager Administration, page 2-16 • Adding Phones with BAT, page 2-16 OL11954-01 Cisco Unified IP Phone 7906G and 7911G - Cisco 7911G | Administration Guide - Page 70
a Cisco Unified IP Phone" section on page 2-19. After you have collected MAC addresses, in Cisco Unified Communications Manager Administration, choose Device > Phone and click Add New to begin. For complete instructions and conceptual information about Cisco Unified Communications Manager, refer to - Cisco 7911G | Administration Guide - Page 71
appropriate phone model and choose SIP from the BAT. • To provision the phone manually, make the appropriate changes for SIP on the Phone Configuration page in Cisco Unified Communications Manager Administration. OL11954-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications - Cisco 7911G | Administration Guide - Page 72
Install the Cisco Unified IP Phone on Your Network Using Cisco Unified IP Phones with Different Protocols Step 2 Step 3 Refer to the Cisco Unified Communications Manager Administration Guide for more information about Cisco Unified Communications Manager configuration. Refer to Bulk Administration - Cisco 7911G | Administration Guide - Page 73
that are described in this manual require you to determine the MAC address of a Cisco Unified IP Phone. You can determine the MAC address for a phone in any of these ways: • From the phone, press the Applications Menu button, then choose Settings > Network Configuration, and look at the MAC - Cisco 7911G | Administration Guide - Page 74
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Determining the MAC Address of a Cisco Unified IP Phone 2-20 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01 - Cisco 7911G | Administration Guide - Page 75
Cisco Unified IP Phones 7906G and 7911G Components, page 3-3 • Installing the Cisco Unified IP Phone, page 3-9 • Mounting the Phone to a Wall, page 3-15 • Verifying the Phone Startup Process, page 3-16 • Configuring Startup Network Settings, page 3-17 • Configuring Security on the Cisco Unified IP - Cisco 7911G | Administration Guide - Page 76
installed in your network and configured to handle call processing Note The minimum firmware release that must be installed on the phone is 7.2(1). • IP network that supports DHCP or manual assignment of IP address, gateway, and subnet mask Note The Cisco Unified IP Phone displays the date and time - Cisco 7911G | Administration Guide - Page 77
them to configure items such as call forwarding, speed dialing, and voice messaging system options. See the "Adding Users to Cisco Unified Communications Manager" section on page 5-26 for details. Understanding the Cisco Unified IP Phones 7906G and 7911G Components The Cisco Unified IP Phones 7906G - Cisco 7911G | Administration Guide - Page 78
back of the phone. Speaker The Cisco Unified IP Phones 7906G and 7911G include a speaker that you can use to monitor calls. You can enable either the Monitor mode or Group Listen mode to allow users to listen on the speaker. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications - Cisco 7911G | Administration Guide - Page 79
. In the Phone Configuration web page for the phone (Product Specific Configuration section), check the Enable Group Listen check box. If Group Listen mode is enabled, the Monitor feature softkeys are not available on the phone. OL11954-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified - Cisco 7911G | Administration Guide - Page 80
, the GListen and GLOff softkeys replace the Monitor and MonOff softkeys on the phone. Headset Although Cisco Systems performs some internal testing of third-party headsets for use with the Cisco Unified IP Phones, Cisco does not certify or support products from headset or handset vendors. Because - Cisco 7911G | Administration Guide - Page 81
may be required. Refer to headset manufacturer's product documentation for details. You can use the headset with all of the features on the Cisco Unified IP Phone, including using the Volume button. OL11954-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager - Cisco 7911G | Administration Guide - Page 82
IP Phone Understanding the Cisco Unified IP Phones 7906G and 7911G Components Using External Devices with Your Cisco Unified IP Phone The following information applies when you use external devices with the Cisco Unified IP Phone: Cisco recommends the use of good quality external devices (headsets - Cisco 7911G | Administration Guide - Page 83
new, upgrade the phone to the current firmware image. Before using external devices, read the "Using External Devices with Your Cisco Unified IP Phone" section on page 3-8 for safety and performance information. To install a Cisco Unified IP Phone, perform these steps: Procedure Notes Reference - Cisco 7911G | Administration Guide - Page 84
a desktop computer, to the 10/100 PC port. Reference See the "Network and Access Ports" section on page 3-4 for guidelines. See the "Network and Access Ports" section on page 3-4 for guidelines. 3-10 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01 - Cisco 7911G | Administration Guide - Page 85
Chapter 3 Setting Up the Cisco Unified IP Phone Installing the Cisco Unified IP Phone Figure 3-1 Connecting the Footstand (Cisco Unified IP Phone Model 7906G Shown) 10/100 SW 154887 OL11954-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 3-11 - Cisco 7911G | Administration Guide - Page 86
Installing the Cisco Unified IP Phone Chapter 3 Setting Up the Cisco Unified IP Phone Figure 3-2 Connecting the Footstand (Cisco Unified IP Phone Model 7911G Shown) 10/100 SW 10/100 PC 154389 3-12 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01 - Cisco 7911G | Administration Guide - Page 87
the Cisco Unified IP Phone Figure 3-3 Cisco Unified IP Phone Model 7906G Cable Connections 3 10/100 SW 1 4 5 1 Network port (10/100 SW) 2 Handset port 3 DC Adapter port (DC48V) 154390 2 4 AC-to-DC power supply 5 AC power cord OL11954-01 Cisco Unified IP Phone 7906G and 7911G for Cisco - Cisco 7911G | Administration Guide - Page 88
port 4 DC Adapter port (DC48V) 5 AC-to-DC power supply 6 AC power cord Related Topics • Before You Begin, page 3-2 • Mounting the Phone to a Wall, page 3-15 • Configuring Startup Network Settings, page 3-17 3-14 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager - Cisco 7911G | Administration Guide - Page 89
Cisco Unified IP Phone wall mount kit. (Wall mount kits must be ordered separately from the phones.) If you attach the phone to a wall using the back of the phone and not the wall mount kit, you need to supply the following tools and parts: • Screwdriver • Screws to secure the Cisco Unified IP phone - Cisco 7911G | Administration Guide - Page 90
and time - Directory number - Softkeys If the phone successfully passes through these stages, it has started up properly. If the phone does not start up properly, see the "Resolving Startup Problems" section on page 9-2. 3-16 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications - Cisco 7911G | Administration Guide - Page 91
• IP subnet mask • Default gateway IP address • Domain name • DNS server IP address • TFTP server IP address Collect this information and see the instructions in Chapter 4, "Configuring Settings on the Cisco Unified IP Phone." Configuring Security on the Cisco Unified IP Phone The security features - Cisco 7911G | Administration Guide - Page 92
and unlocking options.) Note If a Settings Menu password has been provisioned, SIP phones present an "Enter password" prompt after you enter **#. Step 4 Scroll to LSC and press the Update softkey. 3-18 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01 - Cisco 7911G | Administration Guide - Page 93
the Applications Menu button, then choosing Settings > Model Information, and ensuring that the LSC setting shows Installed. Related Topic • Understanding Security Features for Cisco Unified IP Phones, page 1-12 OL11954-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications - Cisco 7911G | Administration Guide - Page 94
Configuring Security on the Cisco Unified IP Phone Chapter 3 Setting Up the Cisco Unified IP Phone 3-20 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01 - Cisco 7911G | Administration Guide - Page 95
Menu, page 4-15 • Security Configuration Menu, page 4-38 Configuration Menus on the Cisco Unified IP Phones 7906G and 7911G The Cisco Unified IP Phone includes the following configuration menus: • Network Configuration menu-Provides options for viewing and making a variety of network settings - Cisco 7911G | Administration Guide - Page 96
Settings on the Cisco Unified IP Phone Configuration Menus on the Cisco Unified IP Phones 7906G and 7911G • Device Configuration menu-Provides access to sub-menus from which you can view a variety of non network-related settings. For more information, see the "Device Configuration Menu" section on - Cisco 7911G | Administration Guide - Page 97
the Cisco Unified IP Phone Configuration Menus on the Cisco Unified IP Phones 7906G and 7911G • Restricted-Allows access to the User Use the Navigation button to select the desired menu and then press the Select softkey. • Use the keypad on the phone to enter the number that corresponds to - Cisco 7911G | Administration Guide - Page 98
on the Cisco Unified IP Phone Configuration Menus on the Cisco Unified IP Phones 7906G and 7911G Unlocking and Locking Options Configuration options that can be changed from a phone are locked by default to prevent users from making changes that could affect the operation of a phone. You must - Cisco 7911G | Administration Guide - Page 99
Settings on the Cisco Unified IP Phone Configuration Menus on the Cisco Unified IP Phones 7906G and 7911G Editing the Values of an Option Setting When you edit the value of an option setting, follow these guidelines: • Use the keys on the keypad to enter numbers and letters. • To enter letters - Cisco 7911G | Administration Guide - Page 100
Host Configuration Protocol (DHCP) automatically assigns IP address to devices when you connect them to the network. Cisco Unified IP Phones enable DHCP by default. DHCP Enabled DHCP Address Released If you do not use DHCP in your network, you Domain Name can make IP settings manually. IP - Cisco 7911G | Administration Guide - Page 101
IP Phone Network Configuration Menu Table 4-1 Category Port settings Network Configuration Menu Settings (continued) Description Allow you to set the speed and duplex of the network and access ports. Network Configuration Menu Option SW Port Configuration PC Port Configuration (applies to 7911G - Cisco 7911G | Administration Guide - Page 102
Default Router options in this table. 1. Unlock network configuration options. 2. Set the DHCP Enabled option to No. 3. Scroll to the IP Address option, press the Edit softkey, and then enter a new IP Address. 4. Press the Validate softkey and then press the Save softkey. Cisco Unified IP Phone - Cisco 7911G | Administration Guide - Page 103
. For information about the CTL file, refer to Cisco Unified Communications Manager Security Guide. For information about unlocking the CTL file, see the "CTL File Screen" section on page 4-40. OL11954-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 4-9 - Cisco 7911G | Administration Guide - Page 104
CTL file, refer to Cisco Unified Communications Manager Security Guide. For information about unlocking the CTL file, see to the "CTL File Screen" section on page 4-40. 1. Unlock the CTL file, if necessary. 2. Unlock network configuration options. 3. Enter an IP address for the TFTP Server 1 option - Cisco 7911G | Administration Guide - Page 105
Settings on the Cisco Unified IP Phone Network Configuration Menu Table 4-2 Network Configuration Menu Options (continued) Option DNS Server 1 DNS Server 2 DNS and then press the Save softkey. OL11954-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 4-11 - Cisco 7911G | Administration Guide - Page 106
alternative TFTP server. 1. Unlock network configuration options. 2. Scroll to the Alternate TFTP option and press the Yes softkey if the phone should use an alternative TFTP server. Press the No softkey otherwise. 3. Press the Save softkey. 4-12 Cisco Unified IP Phone 7906G and 7911G for Cisco - Cisco 7911G | Administration Guide - Page 107
Settings on the Cisco Unified IP Phone Network Configuration Menu Table 4-2 Network Configuration Menu Options (continued) Option SW Port Configuration Description To Change Speed and duplex of the network port (labeled 1. Unlock network configuration 10/100 SW). Valid values: options - Cisco 7911G | Administration Guide - Page 108
Network Configuration Menu Chapter 4 Configuring Settings on the Cisco Unified IP Phone Table 4-2 Network Configuration Menu Options (continued) Option Description To Change PC Port Configuration (applies to 7911G only) Speed and duplex of the access port (labeled 10/100 PC). Valid values: • - Cisco 7911G | Administration Guide - Page 109
view a variety of settings that are specified in the configuration file for a phone. (The phone downloads the configuration file from the TFTP server.) These sub-menus are: • CallManager Configuration Menu, page 4-15 • SIP Configuration Menu (SIP Phones Only), page 4-18 • Call Preferences Menu (SIP - Cisco 7911G | Administration Guide - Page 110
server IP address or name and one of the states shown in Table 4-3. Table 4-3 Cisco Unified Communications Manager Server States State Active Standby Blank Description Cisco Unified Communications Manager server from which the phone is currently receiving call-processing services Cisco Unified - Cisco 7911G | Administration Guide - Page 111
connection to the Cisco Unified Communications Manager is authenticated and encrypted. For more information about authentication and encryption, refer to Cisco Unified Communications Manager Security Guide. OL11954-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager - Cisco 7911G | Administration Guide - Page 112
> SIP Profile. Displays the text that is displayed on the top right status line of the LCD on the phone. This text is for end-user display only and has no effect on caller identification or messaging. Display only-cannot configure. 4-18 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified - Cisco 7911G | Administration Guide - Page 113
Display only-cannot configure. or firewall server. Call Statistics Displays if call statistics are enabled on the phone. From Cisco Unified Communications Manager Administration, choose Device > Device Settings > SIP Profile. OL11954-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified - Cisco 7911G | Administration Guide - Page 114
on the Cisco Unified IP Phone Related Topics • Displaying a Configuration Menu, page 4-2 • Device Configuration Menu, page 4-15 Line Settings Menu The Line Settings menu displays information that relate to the configurable parameters for each of the lines on your SIP phone. Table 4-6 describes - Cisco 7911G | Administration Guide - Page 115
the Cisco Unified IP Phone Device Configuration Menu Table 4-6 Option Proxy Port Shared Line Line Settings Menu Options (continued) Description To Change Displays the port number of the proxy Display only-cannot configure. server that will be used by the phone. Displays if the line is part of - Cisco 7911G | Administration Guide - Page 116
Manager Administration, choose Call Routing > Directory Number. Speed Dials Indicates whether speed dial is enabled (Yes) or disabled (No) for the phone. From Cisco Unified Communications Manager Administration, choose Device > Add a New Speed Dial. HTTP Configuration Menu The HTTP - Cisco 7911G | Administration Guide - Page 117
Manager Administration, choose Device > Phone > Phone Configuration. Services URL URL of the server from which the From Cisco Unified Communications phone obtains Cisco Unified IP Phone Manager Administration, choose Device services. > Phone > Phone Configuration. Messages URL URL of the - Cisco 7911G | Administration Guide - Page 118
> Phone > Phone Configuration. User Locale Version Version of the user locale loaded on the Display only-cannot configure. phone. User Locale Char Character set that the phone uses for the Display only-cannot configure. Set user locale. 4-24 Cisco Unified IP Phone 7906G and 7911G for Cisco - Cisco 7911G | Administration Guide - Page 119
Settings on the Cisco Unified IP Phone Device Configuration Menu Table 4-9 Locale Configuration Menu Options (continued) Option Network Locale Network Locale Version NTP Configuration (SIP phones only) Description To Change Network locale associated with the phone user. The network locale - Cisco 7911G | Administration Guide - Page 120
> Phone > Phone Configuration. When this option is enabled, the phone shifts the call focus to the most recent incoming call. When this option is disabled, all automatic focus changes are disabled regardless of their settings. Default: Enabled. 4-26 Cisco Unified IP Phone 7906G and 7911G for - Cisco 7911G | Administration Guide - Page 121
User Preferences > Audio Preferences> Wideband Handset). • Disabled-The value of the Wideband Handset option in Cisco Unified Communications Manager Administration gets used (see Media Configuration Menu, page 4-28). Default: Enabled OL11954-01 Cisco Unified IP Phone 7906G and 7911G for Cisco - Cisco 7911G | Administration Guide - Page 122
Administration > Device > Phone > Phone Configuration to set this value. Note If you allowed this option to be user controllable (in the Wideband Handset UI Control option), the user-configured value takes precedence. 4-28 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications - Cisco 7911G | Administration Guide - Page 123
Cisco Unified Communications G.722 Codec Advertise G.722 Codec on a per-phone Manager Administration > Device > basis. Phone. The default is "Use System Default," which means the value configured for the Enterprise Advertise G.722 Codec parameter gets used. NTP Configuration Menu (SIP Phones - Cisco 7911G | Administration Guide - Page 124
Manager Administration to modify. The secondary server mode. Supported Use Cisco Unified Communications modes are Directed Broadcast and Manager Administration to modify. Unicast. 4-30 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01 - Cisco 7911G | Administration Guide - Page 125
, choose Device > Phone > Phone Configuration. • When forwarding delay is set to enabled, the internal switch waits 8 seconds before forwarding packets between the PC port and the switch port. Default is disabled. OL11954-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications - Cisco 7911G | Administration Guide - Page 126
streams from working. If voice monitoring is not desired, set this option to No (disabled). From Cisco Unified Communications Manager Administration, choose Device > Phone > Phone Configuration. 4-32 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01 - Cisco 7911G | Administration Guide - Page 127
for troubleshooting. The Cisco Unified IP Phone 7911G can be configured for Enabled/Disabled/PC Controlled. The Cisco Unified IP Phone 7906G supports only Enabled/Disabled (no PC Controlled). QoS Configuration Menu The QoS Configuration menu displays information that relates to quality of service - Cisco 7911G | Administration Guide - Page 128
Device Configuration Menu Chapter 4 Configuring Settings on the Cisco Unified IP Phone Table 4-15 QoS Configuration Menu Options Option DSCP For Call Control DSCP For Configuration DSCP For Services Description To Change DSCP IP classification for call control From Cisco Unified - Cisco 7911G | Administration Guide - Page 129
> Phone Configuration. If this feature is disabled, several call statistic values display as 0. For additional information, see the following sections: • "Call Statistics Screen" section on page 7-16 • "Streaming Statistics" section on page 8-15 OL11954-01 Cisco Unified IP Phone 7906G and 7911G - Cisco 7911G | Administration Guide - Page 130
Settings on the Cisco Unified IP Phone Table 4-16 Network Configuration Menu Options (continued) Option CDP: SW Port Description Indicates whether CDP is enabled on the switch port (default is enabled). • Enable CDP on the switch port for VLAN assignment for the phone, power negotiation, QoS - Cisco 7911G | Administration Guide - Page 131
transfers to centralized TFTP servers Use Cisco Unified Communications Manager Administration > Device > Pho ne > Phone Configuration. • Eliminates the need to manually control firmware upgrades • Reduces phone downtime during upgrades when large numbers of devices are reset simultaneously In - Cisco 7911G | Administration Guide - Page 132
menu, if a CTL file is installed on the phone. For instructions about how to access the Device Configuration menu and its sub-menus, see the "Displaying a Configuration Menu" section on page 4-2. 4-38 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01 - Cisco 7911G | Administration Guide - Page 133
, refer to Cisco Unified Communications Manager Security Guide.) For more information about the CTL File screen, see the "CTL File Screen" section on page 4-40. If a CTL file is installed on the phone, also provides access to the CTL File screen. OL11954-01 Cisco Unified IP Phone 7906G and 7911G - Cisco 7911G | Administration Guide - Page 134
are described in Table 4-18. If a CTL file is installed on the phone, you can access the CTL File screen by pressing the Applications Menu button and choosing Security Configuration > CTL File. 4-40 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01 - Cisco 7911G | Administration Guide - Page 135
the backup TFTP server (TFTP Server 2) is listed in the CTL file, you must unlock the CTL file before you can save changes that you make to the TFTP Server 1 option or to the TFTP Server 2 option on the Network Configuration menu. OL11954-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified - Cisco 7911G | Administration Guide - Page 136
to Lock. If you decide not to change the TFTP Server 1 or TFTP Server 2 option, press the Lock softkey to lock phone, you can access the Trust List menu by pressing the Applications Menu button and choosing Security Configuration > Trust List. 4-42 Cisco Unified IP Phone 7906G and 7911G for Cisco - Cisco 7911G | Administration Guide - Page 137
refer to the "Configuring the Cisco CTL Client" section in Cisco Unified Communications Manager Security Guide. IP address of Cisco Unified Communications Manager and TFTP servers used by the phone OL11954-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 4-43 - Cisco 7911G | Administration Guide - Page 138
. See the "Troubleshooting Cisco Unified IP Phone Security" section on page 9-12 for assistance in recovering from a deleted shared secret. Realm-Indicates the user network Display only-Cannot configure. domain, always set as Network. 4-44 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified - Cisco 7911G | Administration Guide - Page 139
in progress • Authenticated-Authentication successful or implicit authentication due to timeouts • Held-Authentication failed, waiting before next attempt (approximately 60 seconds) OL11954-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 4-45 - Cisco 7911G | Administration Guide - Page 140
Security Configuration Menu Chapter 4 Configuring Settings on the Cisco Unified IP Phone 4-46 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01 - Cisco 7911G | Administration Guide - Page 141
application to configure communications features, optionally modify phone templates, set up services, and assign users. This chapter provides an overview of these configuration and setup procedures. Cisco Unified Communications Manager documentation provides detailed instructions for these - Cisco 7911G | Administration Guide - Page 142
information about using most of these features on the phone, refer to the Cisco Unified IP Phones 7906G and 7911G Guide. Note Cisco Unified Communications Manager Administration also provides several service parameters that you can use to configure various telephony functions. For more information - Cisco 7911G | Administration Guide - Page 143
5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Cisco Unified IP Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone Feature Description Configuration Reference Abbreviated dialing A user can configure up to 99 speed-dial entries. Speed - Cisco 7911G | Administration Guide - Page 144
IP Phone Configuration" chapter • Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones" chapter • Cisco Unified Communications Manager Features and Services Guide, "Barge and Privacy" chapter Prevents users from transferring an external call to another external number - Cisco 7911G | Administration Guide - Page 145
Features, Templates, Services, and Users Telephony Features Available for the Cisco Unified IP Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Configuration Reference Call forward Allows users to redirect incoming calls to another number (Call - Cisco 7911G | Administration Guide - Page 146
call on the same line without disconnecting the first call. Requires no configuration. Displays the telephone number and name of the caller. For more information, refer to the: • Cisco Unified Communications Manager Administration Guide, Configuring "Cisco Unified IP Phones" chapter • Cisco - Cisco 7911G | Administration Guide - Page 147
Unified IP Phone (continued) Feature Description Configuration Reference Caller ID Blocking Allows a user to block their phone number Refer to the or e-mail address from phones that have Cisco Unified Communications caller identification enabled. Manager Administration Guide. Cisco Call Back - Cisco 7911G | Administration Guide - Page 148
a phone when a call is forwarded. This information can include the caller name, caller number, redirected number, and original dialed number. For more information, refer to: • Cisco Unified Communications Manager Administration Guide, "Cisco Unified IP Phone Configuration" chapter. • Cisco Unified - Cisco 7911G | Administration Guide - Page 149
Unified IP Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Directed Call Park Direct transfer Description Configuration Reference Allows a user to direct an active call to an available directed call park number. After pressing Transfer, the user dials the - Cisco 7911G | Administration Guide - Page 150
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Cisco Unified IP Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Do Not Disturb (DND) Description Configuration Reference When DND is turned on, no audible - Cisco 7911G | Administration Guide - Page 151
the Cisco Unified IP Phone (continued) Feature Description Configuration Reference Extension Mobility Enables users to sign into their directory number from any Cisco Unified IP Phone. For more information, refer to the: • Cisco Unified Communications Manager Features and Services Guide, Cisco - Cisco 7911G | Administration Guide - Page 152
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Cisco Unified IP Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Group call pickup Hold Hold Reversion Description Configuration Reference Allows users to - Cisco 7911G | Administration Guide - Page 153
, Services, and Users Telephony Features Available for the Cisco Unified IP Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Hunt Group Immediate Divert Immediate Divert-Enhanced Description Configuration Reference Provides load sharing for calls to - Cisco 7911G | Administration Guide - Page 154
Features, Templates, Services, and Users Telephony Features Available for the Cisco Unified IP Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Join (SCCP phones only) Hunt Group Log out of hunt groups Description Configuration Reference Allows a user - Cisco 7911G | Administration Guide - Page 155
phone number and pick up in-progress calls on the desktop phone and mobile phone. For more information, refer to the Cisco Unified Communications Manager Features and Services Guide, "Mobile Connect and Mobile Voice Access" chapter. OL11954-01 Cisco Unified IP Phone 7906G and 7911G for Cisco - Cisco 7911G | Administration Guide - Page 156
users to place priority calls. If necessary, users can preempt lower-priority phone calls. Also allows the use of the call-forward alternate party (CFAP) feature for forwarding a precedence call. For more information refer to the Cisco Unified Communications Manager Features and Services Guide - Cisco 7911G | Administration Guide - Page 157
" numbers. Refer to the "SIP Dial Rules Configuration" chapter in the Cisco Unified Communications Manager System Guide, Release 6.0 for instructions on how to configure PLAR. Privacy Prevents users who share a line from adding themselves to a call and from viewing information on their phone - Cisco 7911G | Administration Guide - Page 158
Communications Manager Features and Services Guide, "Quality Report Tool" chapter Redials the last number dialed on the Cisco Unified IP Phone. Requires no configuration. Identifies ring type used for a line when a phone has another active call For more information refer to the: • Cisco Unified - Cisco 7911G | Administration Guide - Page 159
System Guide, "Cisco Unified IP Phone Services" chapter Services URL button Provides one-touch access to information services. Refer to Cisco Unified Communications Manager Administration Guide for configuration procedures. OL11954-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified - Cisco 7911G | Administration Guide - Page 160
Unified IP Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Shared line Silent Monitoring Speed-dial Time-of-Day Routing Transfer Description Configuration Reference Allows a user to have multiple phones that share the same phone number or allows a user to - Cisco 7911G | Administration Guide - Page 161
, Services, and Users Telephony Features Available for the Cisco Unified IP Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Voice messaging system Description Enables callers to leave voice messages if calls are unanswered. Configuration Reference For - Cisco 7911G | Administration Guide - Page 162
the Cisco Unified IP Phone (continued) Feature Video mode (7911G only) Video support (7911G only) Description Allows a user to select the video display mode for viewing a video conference, depending on the modes configured in the system. Enable video support on the phone. Configuration Reference - Cisco 7911G | Administration Guide - Page 163
The Directories menu on the Cisco Unified IP Phones 7906G and 7911G gives users access to several directories. These directories can include: • Corporate Directory-Allows a user to look up phone numbers for co-workers. To support this feature, you must configure corporate directories. See the - Cisco 7911G | Administration Guide - Page 164
Button Template field in the Cisco Unified Communications Manager Administration Phone Configuration page. Refer to Cisco Unified Communications Manager Administration Guide and Cisco Unified Communications Manager System Guide for more information. 5-24 Cisco Unified IP Phone 7906G and 7911G - Cisco 7911G | Administration Guide - Page 165
Configuration page. Refer to Cisco Unified Communications Manager Administration Guide, Cisco Unified Communications Manager System Guide for more information. Setting Up Services The Services button on the Cisco Unified IP Phone gives users access to Cisco Unified IP Phone Services. These services - Cisco 7911G | Administration Guide - Page 166
Configuration Plugin. Users added to Cisco Unified Communications Manager can perform these actions: • Access the corporate directory and other customized directories from a Cisco Unified IP Phone • Create a personal directory • Set up speed dial and call forwarding numbers 5-26 Cisco Unified IP - Cisco 7911G | Administration Guide - Page 167
Cisco Unified Communications Manager end user group. To do so, choose User Management > User Groups. For additional information, refer to: • Cisco Unified Communications Manager Administration Guide, "User Group Configuration" chapter OL11954-01 Cisco Unified IP Phone 7906G and 7911G for Cisco - Cisco 7911G | Administration Guide - Page 168
Web Pages Chapter 5 Configuring Features, Templates, Services, and Users • Cisco Unified Communications Manager System Guide, "Roles and User Groups" chapter Specifying Options that Appear on the User Options Web Pages Most options on the User Options web pages appear by default. However, two - Cisco 7911G | Administration Guide - Page 169
From the User Options web page, users can customize and control several phone features and settings. (For detailed information about the User Options web pages, refer to Customizing Your Cisco Unified IP Phone on the Web.) All options on the User Options web pages appear by default. However, you - Cisco 7911G | Administration Guide - Page 170
Chapter 5 Configuring Features, Templates, Services, and Users Specifying Options that Appear on the User Options Web Pages 5-30 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01 - Cisco 7911G | Administration Guide - Page 171
TFTP folder on a Cisco Unified Communications Manager server. You can obtain a copy of the Ringlist.xml and List.xml files from the system using the following admin command-line interface (CLI) "file" commands: • admin:file - file list* OL11954-01 Cisco Unified IP Phone 7906G and 7911G for Cisco - Cisco 7911G | Administration Guide - Page 172
6 Customizing the Cisco Unified IP Phone - file view* - file search* - file get* - file dump* - file tail* - file delete* Creating Custom Phone Rings The Cisco Unified IP Phone ships with two default ring types that are implemented in hardware: Chirp1 and Chirp2. Cisco Unified Communications - Cisco 7911G | Administration Guide - Page 173
for Custom Ring Types The PCM files for the rings must meet these requirements for proper playback on Cisco Unified IP Phones: • Raw PCM (no header) • 8000 samples per second • 8 bits per sample OL11954-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 6-3 - Cisco 7911G | Administration Guide - Page 174
and start the TFTP service by using Cisco Unified Communications Manager Serviceability or disable and re-enable the "Enable Caching of Constant and Bin Files at Startup" TFTP service parameter (located in the Advanced Service Parameters). Cisco Unified IP Phone 7906G and 7911G for Cisco Unified - Cisco 7911G | Administration Guide - Page 175
Upgrades" chapter in the Cisco Unified IP Telephony Platform Administration Guide. The List.xml file can include up to 50 background images. The images are in the order that they appear in the Background Images menu on the phone. For each image, the List.xml file contains one element type, called - Cisco 7911G | Administration Guide - Page 176
:Desktops/95x34x1/TN-Mountain.png" URL="TFTP:Desktops/95x34x1/Mountain.png" /> The Cisco Unified IP Phone firmware includes a default background image. This image is not defined - Cisco 7911G | Administration Guide - Page 177
a Custom Background Image To configure custom background images for the Cisco Unified IP Phone, follow these steps: Procedure Step 1 Step 2 Create two PNG files for each image (a full size version and a thumbnail version). Ensure the PNG files comply with the format guidelines that are listed - Cisco 7911G | Administration Guide - Page 178
Startup TFTP service parameter (located in the Advanced Service Parameters). Configuring Wideband Codec If Cisco Unified Communications Manager has been configured to use G.722 (G.722 is enabled by default for the Cisco Unified IP Phone 7970 Series) and if the far endpoint supports G.722, the call - Cisco 7911G | Administration Guide - Page 179
the Cisco Unified IP Phone Configuring Wideband Codec Manager will advertise G.722 to C.isco Unified Communications Manager. If each endpoint in the attempted call supports G.722 in its capabilities set, Cisco Unified Communications Manager will choose that codec for the call. • Advertise - Cisco 7911G | Administration Guide - Page 180
Configuring Wideband Codec Chapter 6 Customizing the Cisco Unified IP Phone 6-10 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01 - Cisco 7911G | Administration Guide - Page 181
OL11954-01 This chapter describes how to use the following menus on the Cisco Unified IP Phones 7906G and 7911G to view model information, status messages, network statistics, and firmware information for the phone: • Model Information screen-Displays hardware and software information about the - Cisco 7911G | Administration Guide - Page 182
when the phone reboots or resets. For more information about this file, refer to Cisco Unified Communications Manager Security Guide.) For more information about this file, refer to Cisco Unified Communications Manager Security Guide. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified - Cisco 7911G | Administration Guide - Page 183
Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-1 Option MIC LSC Call Control Protocol Model Information Description To Change Indicates whether a manufacturing installed certificate (used for the security features) is installed on the phone - Cisco 7911G | Administration Guide - Page 184
Status Menu Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Table 7-2 provides a list of Status menu options and a description of each. Table 7-2 Model Information Item Status Messages Network Statistics Firmware Versions 802.1X Authentication Status - Cisco 7911G | Administration Guide - Page 185
Status Messages on the Cisco Unified IP Phones 7906G and 7911G Message BootP server used CFG file not found Description The phone obtained its IP address from a BootP server rather than from a DHCP server. The name-based and default configuration file was not found on the TFTP Server. Possible - Cisco 7911G | Administration Guide - Page 186
Status Menu Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Table 7-3 Status Messages on the Cisco Unified IP Phones 7906G and 7911G (continued) Message Description Possible Explanation and Action CFG TFTP Size Error The configuration file is too - Cisco 7911G | Administration Guide - Page 187
Messages on the Cisco Unified IP Phones 7906G and 7911G (continued) Message Dialplan Parsing Error (SIP phones only) Disabled DNS timeout DNS unknown host Duplicate IP Description Possible Explanation and Action The phone could not parse the Problem with the TFTP downloaded dialplan dialplan XML - Cisco 7911G | Administration Guide - Page 188
Status Menu Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Table 7-3 Status Messages on the Cisco Unified IP Phones 7906G and 7911G (continued) Message Error update locale Failed Description Possible Explanation and Action One or more localization - Cisco 7911G | Administration Guide - Page 189
the applicable server. • The phone load being downloaded has not been altered or renamed. • Phone load type is compatible; for example, you cannot place a DEV load configuration file on a REL-signed phone. OL11954-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager - Cisco 7911G | Administration Guide - Page 190
security is not configured or, if the phone. security is configured, because the CTL file does not exist on the TFTP server. For more information, refer to Cisco Unified Communications Manager Security Guide. 7-10 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager - Cisco 7911G | Administration Guide - Page 191
Messages on the Cisco Unified IP Phones 7906G and 7911G (continued) Message No default router No DNS server IP Programming Error Successful - MD5 TFTP access error TFTP Error Description Possible Explanation and Action DHCP or static configuration did not specify a default router. • If the - Cisco 7911G | Administration Guide - Page 192
. • TFTP server is down-Check configuration of TFTP server. Supplicant attempted 802.1X transaction but timed out to due the absence of an authenticator. Authentication typically times out if 802.1X is not configured on the switch. 7-12 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified - Cisco 7911G | Administration Guide - Page 193
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-3 Status Messages on the Cisco Unified IP Phones 7906G and 7911G (continued) Message Version error XmlDefault.cnf.xml, or .cnf.xml corresponding to the phone device name Description - Cisco 7911G | Administration Guide - Page 194
Menu Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Table 7-4 Network Statistics Screen (continued) Item Description One of the following values: Cause of the last reset of the phone Initialized TCP-timeout CM-closed-TCP TCP-Bad-ACK CM-reset-TCP CM - Cisco 7911G | Administration Guide - Page 195
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Firmware Versions Screen The Firmware Versions screen displays information about the firmware version running on the phone. To display the Firmware Version screen, follow these steps: Procedure - Cisco 7911G | Administration Guide - Page 196
about the last voice stream, follow these steps: Procedure Step 1 Step 2 Step 3 Press the Settings button. Select Status. Select Call Statistics. The Call Statistics screen displays these items: 7-16 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01 - Cisco 7911G | Administration Guide - Page 197
Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-6 Item RxType RxSize RxCnt TxType TxSize TxCnt Avg Jtr Max Jtr Call This number is not necessarily identical to the number of RTP voice packets received since the call began because the call might - Cisco 7911G | Administration Guide - Page 198
Status Menu Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Table 7-6 Call Statistics Items (continued) Item RxDisc RxLost Voice Quality Metrics MOS LQK Avg MOS LQK Min MOS LQK Max MOS LQK Description Number of RTP packets in the receiving voice stream - Cisco 7911G | Administration Guide - Page 199
IP Phone Status Menu Table 7-6 Call Statistics Items (continued) Item MOS LQK Version Cumulative Conceal Ratio Interval Conceal Ratio Max Conceal Ratio Conceal Secs Severely Conceal Secs Description Version of the Cisco proprietary algorithm used to calculate MOS LQK scores. Total number - Cisco 7911G | Administration Guide - Page 200
Status Menu Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone 7-20 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01 - Cisco 7911G | Administration Guide - Page 201
IP Phones 7906G and 7911G, see Chapter 9, "Troubleshooting and Maintenance." This chapter includes these topics: • Accessing the Web Page for a Phone, page 8-2 • Disabling and Enabling Web Page Access, page 8-4 • Device Information, page 8-4 • Network Configuration, page 8-6 Cisco Unified IP Phone - Cisco 7911G | Administration Guide - Page 202
the Applications Menu button, choose Network Configuration, and then scroll to the IP Address option. Open a web browser and enter the following URL, where IP_address is the IP address of the Cisco Unified IP Phone: http://IP_address The web page for Cisco Unified IP Phone includes these hyperlinks - Cisco 7911G | Administration Guide - Page 203
phone. For more information, see the "Network Statistics" section on page 8-11. • Device Logs-Includes the following hyperlinks, which provide information that you can use for troubleshooting 8-15. OL11954-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 8-3 - Cisco 7911G | Administration Guide - Page 204
Phone Configuration window for the device. From the Web Access drop-down list box, choose Disabled. Click Update. Note Some features, such as Cisco Quality Report Tool, do not function properly without access to the phone web pages. Disabling web access also affects any serviceability application - Cisco 7911G | Administration Guide - Page 205
of the factory-installed load running on the phone Version of the firmware running on the phone Revision value of the phone hardware Serial number of the phone Model number of the phone Indicates if there is a voice message waiting on any line for this phone Displays the following Cisco Unique - Cisco 7911G | Administration Guide - Page 206
items. You can view and set many of these items from the Network Configuration Menu and the Device Configuration Menu on the Cisco Unified IP Phone. For more information, see Chapter 5, "Configuring Features, Templates, Services, and Users." To display the Network Configuration area, access the - Cisco 7911G | Administration Guide - Page 207
by the phone. Operational VLAN ID Auxiliary Virtual Local Area Network (VLAN) configured on a Cisco Catalyst switch in which the phone is a member. Admin. VLAN ID Auxiliary VLAN in which the phone is a member. OL11954-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications - Cisco 7911G | Administration Guide - Page 208
. You configure the SRST router address in the Device Pool section in Cisco Unified Communications Manager. URL of the help text that appears on the phone. URL of the server from which the phone obtains directory information. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications - Cisco 7911G | Administration Guide - Page 209
server from which the phone obtains Cisco Unified IP Phone services. DHCP Enabled Indicates whether DHCP is being used by the phone. DHCP Address Released Indicates the setting of the DHCP Address Released option on the phone's Network Configuration menu. Alternate TFTP Indicates whether the - Cisco 7911G | Administration Guide - Page 210
Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Table 8-2 Network Configuration Area Items (continued) Item Description PC Port Configuration (applies to 7911G only) Speed and duplex of the switch port, where: • A-Auto Negotiate • 10H-10-BaseT/half duplex • 10F-10-BaseT - Cisco 7911G | Administration Guide - Page 211
the Cisco Unified IP Phone Remotely Network Statistics Table 8-2 Network Configuration Area Items (continued) Item Description Voice VLAN Enabled Indicates whether the phone allows a device attached (applies to 7911G to the PC port to access the Voice VLAN. only) Auto Line Select - Cisco 7911G | Administration Guide - Page 212
in length that have a bad FCS Total number of multicast packets received by the phone Total number of broadcast packets received by the phone Total number of unicast packets received by the phone 8-12 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01 - Cisco 7911G | Administration Guide - Page 213
times after the start of packet transmission Total number of good packets (multicast, broadcast, and unicast) received by the phone Total number of collisions that occurred while a packet was being transmitted Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 8-13 - Cisco 7911G | Administration Guide - Page 214
" section on page 8-2, and then click the Status Messages hyperlink. • Debug Display area-Displays debug messages that might be useful to Cisco TAC if you require assistance with troubleshooting. 8-14 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01 - Cisco 7911G | Administration Guide - Page 215
receive only mode. Type of audio encoding used for the transmitted stream. Number of times the RTCP Sender Reports have been sent. Internal time stamp indication when a RTCP Sender Report was sent. OL11954-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 8-15 - Cisco 7911G | Administration Guide - Page 216
of Calls" section on page 9-25. Note The MOS LQK score can vary based on the type of codec that the Cisco Unified IP Phone uses. Average MOS LQK score observed for the entire voice stream. Lowest MOS LQK score observed from start of the voice stream. 8-16 Cisco Unified IP Phone 7906G and 7911G for - Cisco 7911G | Administration Guide - Page 217
MOS LQK Version Version of the Cisco proprietary algorithm used to calculate MOS LQK scores. Cumulative Conceal Total number of concealment frames divided by total number of speech buffers. OL11954-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 8-17 - Cisco 7911G | Administration Guide - Page 218
of Calls" section on page 9-25. The MOS LQK score can vary based on the type of codec that the Cisco Unified IP Phone uses. Number of seconds that have more than 5 percent concealment events (lost frames) from the start of the voice stream. 8-18 Cisco Unified IP Phone 7906G and 7911G for Cisco - Cisco 7911G | Administration Guide - Page 219
Settings on the Cisco Unified IP Phone" chapter • "Configuring Features, Templates, Services, and Users" chapter • Call Statistics Screen, page 7-16 • Monitoring the Voice Quality of Calls, page 9-25 OL11954-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager - Cisco 7911G | Administration Guide - Page 220
Streaming Statistics Chapter 8 Monitoring the Cisco Unified IP Phone Remotely 8-20 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01 - Cisco 7911G | Administration Guide - Page 221
to registered Cisco.com users at this URL: http://www.cisco.com/warp/customer/788/AVVID/telecaster_trouble.html This chapter includes these topics: • Resolving Startup Problems, page 9-2 • Cisco Unified IP Phone Resets Unexpectedly, page 9-9 • Troubleshooting Cisco Unified IP Phone Security, page - Cisco 7911G | Administration Guide - Page 222
Resolving Startup Problems Chapter 9 Troubleshooting and Maintenance Resolving Startup Problems After installing a Cisco Unified IP Phone into your network and adding it to Cisco Unified Communications Manager, the phone should start up as described in the "Verifying the Phone Startup Process" - Cisco 7911G | Administration Guide - Page 223
a factory reset of the phone. For instructions, see the "Performing a Factory Reset" section on page 9-23. If after attempting these solutions, the LCD screen on the Cisco Unified IP Phone does not display any characters after at least five minutes, contact a Cisco technical support representative - Cisco 7911G | Administration Guide - Page 224
Resolving Startup Problems Chapter 9 Troubleshooting and Maintenance • Cisco Unified Communications Manager and TFTP Services Are Not Running, page 9-6 • Creating a New Configuration File, page 9-7 Identifying Error Messages As the phone cycles through the startup process, you can access status - Cisco 7911G | Administration Guide - Page 225
, check your IP routing and VLAN configuration. Refer to Troubleshooting Switch Port Problems, available at this URL: http://www.cisco.com/warp/customer/473/53.shtml • IP Address, Subnet Mask, Default Router-If you have assigned a static IP address to the phone, you must manually enter settings for - Cisco 7911G | Administration Guide - Page 226
is configured by default only to perform forward look-ups. Verifying Cisco Unified Communications Manager Settings On the Cisco Unified IP Phone, press the Applications Menu button and select Settings > Network Configuration > Communications Manager 1-5. The Cisco Unified IP Phone attempts - Cisco 7911G | Administration Guide - Page 227
control panel to stop or start a service. If a service has stopped, click the Start button. The Service Status symbol changes from a square to an arrow. Creating a New Configuration File If you continue to have problems with a particular phone that other suggestions in this chapter do not resolve - Cisco 7911G | Administration Guide - Page 228
Resolving Startup Problems Chapter 9 Troubleshooting and Maintenance Note • When you remove a phone from the Cisco Unified Communications Manager database, its configuration file is deleted from the Cisco Unified Communications Manager TFTP server. The phone's directory number or numbers remain in - Cisco 7911G | Administration Guide - Page 229
Chapter 9 Troubleshooting and Maintenance Cisco Unified IP Phone Resets Unexpectedly Cisco Unified IP Phone Resets Unexpectedly If users report that their phones are resetting during calls or while idle on their desk, you should investigate the cause. If the network connection and Cisco Unified - Cisco 7911G | Administration Guide - Page 230
Cisco Unified IP Phone Resets Unexpectedly Chapter 9 Troubleshooting and Maintenance Verifying DHCP Settings The following suggestions can help you determine if the phone has been properly configured to use DHCP: 1. Verify that you have properly configured the phone to use DHCP. See the "Network - Cisco 7911G | Administration Guide - Page 231
the same default router setting used for other functioning Cisco Unified IP Phones. c. Assign TFTP server. See the "Network Configuration Menu" section on page 4-7 for instructions. Use the same TFTP server used for other functioning Cisco Unified IP Phones. OL11954-01 Cisco Unified IP Phone 7906G - Cisco 7911G | Administration Guide - Page 232
features on the Cisco Unified IP Phone. For information relating to the solutions for any of these issues, and for additional troubleshooting information about security, refer to Cisco Unified Communications Manager Security Guide. 9-12 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified - Cisco 7911G | Administration Guide - Page 233
the correct information for the Cisco Unified Communications Manager server. Phone does not request signed configuration files. The CTL file does not contain any TFTP entries with certificates. OL11954-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 9-13 - Cisco 7911G | Administration Guide - Page 234
Troubleshooting Cisco Unified IP Phone Security Chapter 9 Troubleshooting and Maintenance Table 9-1 Cisco Unified IP Phone Security Troubleshooting (continued) Problem Possible Cause 802.1X Enabled on Phone but Not Authenticating Phone cannot obtain a DHCP-assigned IP address. Phone does not - Cisco 7911G | Administration Guide - Page 235
DHCP status as timing out. Factory Reset Deleted 802.1X Shared Secret Phone cannot obtain a DHCP-assigned IP address. Phone does not register with Cisco Unified Communications Manager. Phone status display as "Configuring IP" or "Registering." Cannot access phone menus to verify 802.1X status - Cisco 7911G | Administration Guide - Page 236
-chaining), a problem with one phone can affect all subsequent phones in the line. Also, all phones on the line share bandwidth. In Cisco Unified Communications Manager, you can configure the network to use the G.729 protocol (the default is G.711). When using G.729, calls between an IP phone and - Cisco 7911G | Administration Guide - Page 237
into a desktop computer. Changing the telephone configuration. Phone resetting. Caution The computer's network card cannot receive power through the network connection; if power comes through the connection, the network card can be destroyed. To protect a network card, wait 10 seconds or longer - Cisco 7911G | Administration Guide - Page 238
General Troubleshooting Tips Chapter 9 Troubleshooting and Maintenance Table 9-2 Cisco Unified IP Phone Troubleshooting (continued) Summary LCD display issues. Dual-Tone Multi-Frequency (DTMF) delay. Loopback condition. Explanation If the display appears to have rolling lines or a wavy pattern, - Cisco 7911G | Administration Guide - Page 239
and Maintenance General Troubleshooting Tips Table 9-2 Cisco Unified IP Phone Troubleshooting (continued) Summary Explanation Peer to peer image distribution fails. If the peer to peer image distribution fails, the phone will default to using the TFTP server to download firmware. Access the - Cisco 7911G | Administration Guide - Page 240
and Maintenance Table 9-2 Cisco Unified IP Phone Troubleshooting (continued) Summary Phone call cannot be established Explanation The phone does not have a DHCP IP address, is unable to register to Cisco Unified Communications Manager, and shows a Configuring IP or Registering message. Verify - Cisco 7911G | Administration Guide - Page 241
so, the problem is with the phone; otherwise the problem is with the Cisco Unified Communications Manager configuration. 3. Enable audio server debug and capture logs from both phones. If needed, enable Java debug. OL11954-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications - Cisco 7911G | Administration Guide - Page 242
or Restoring the Cisco Unified IP Phone Chapter 9 Troubleshooting and Maintenance Resetting or Restoring the Cisco Unified IP Phone There are two methods for resetting or restoring the Cisco Unified IP Phone: • Performing a Basic Reset, page 9-22 • Performing a Factory Reset, page 9-23 Performing - Cisco 7911G | Administration Guide - Page 243
a Factory Reset When you perform a factory reset of the Cisco Unified IP Phone, the following information is erased or reset to its default value: • CTL file-Erased • User configuration settings-Reset to default values • Network configuration settings-Reset to default values • Call histories - Cisco 7911G | Administration Guide - Page 244
Restoring the Cisco Unified IP Phone Chapter 9 Troubleshooting and Maintenance • Phone application-Erased (phone recovers by loading the term11.default.loads file) Note This phone must be on a DHCP-enabled network before you can perform these steps. To perform a factory reset of a phone, follow - Cisco 7911G | Administration Guide - Page 245
quality and general problem-reporting tool for the Cisco Unified IP Phone. The QRT feature is installed as part of the Cisco Unified Communications Manager installation. You can configure Cisco Unified IP Phones with QRT. When you do so, users can report problems with phone calls by pressing the - Cisco 7911G | Administration Guide - Page 246
Monitoring the Voice Quality of Calls Chapter 9 Troubleshooting and Maintenance MOS LQK scores are produced by a Cisco proprietary algorithm, Cisco Voice Transmission Quality (CVTQ) index. Depending on the MOS LQK version number, these scores might be compliant with the International - Cisco 7911G | Administration Guide - Page 247
that the IP network is delivering frames and packets on time with no loss. Troubleshooting Tips When you observe significant and persistent changes to metrics, use Table 9-4 for general troubleshooting information: OL11954-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications - Cisco 7911G | Administration Guide - Page 248
speakerphone, handsfree cellular phone or wireless headset. Check packet transmit (TxCnt) and packet receive (RxCnt) counters to verify that voice packets are flowing. Note Voice quality metrics do not account for noise or distortion, only frame loss. 9-28 Cisco Unified IP Phone 7906G and 7911G - Cisco 7911G | Administration Guide - Page 249
about troubleshooting the Cisco Unified IP Phones, these Cisco.com web sites can provide you with more tips. • Cisco Unified IP Phone Troubleshooting Resources: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_supp ort_series_home.html • Cisco Products and Services (Technical Support - Cisco 7911G | Administration Guide - Page 250
Cleaning the Cisco Unified IP Phone Chapter 9 Troubleshooting and Maintenance 9-30 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01 - Cisco 7911G | Administration Guide - Page 251
Phone Features, page A-3 • How Users Access a Voice Messaging System, page A-3 • How Users Configure Personal Directory Entries, page A-4 How Users Obtain Support for the Cisco Unified IP Phone To successfully use some of the features on the Cisco Unified IP Phone (including speed dial, services - Cisco 7911G | Administration Guide - Page 252
How Users Get Copies of Cisco Unified IP Phone Manuals You should provide end users with access to user documentation for the Cisco Unified IP Phones. The Cisco Unified IP Phone 7911G Guide include detailed user instructions for key phone features. There are several Cisco Unified IP Phone models - Cisco 7911G | Administration Guide - Page 253
Features How Users Subscribe to Services and Configure Phone Features End users can perform a variety of activities using the Cisco Unified Communications Manager User Options web pages. These activities include subscribing to services, setting up speed dial and call forwarding numbers, configuring - Cisco 7911G | Administration Guide - Page 254
IP Phone. To configure personal directory, users must have access to the following: • User Options pages. Make sure that users know how to access their User Options pages. See the "How Users Subscribe to Services and Configure Phone Features" section on page A-3 for details. • Cisco Unified IP Phone - Cisco 7911G | Administration Guide - Page 255
A Providing Information to Users How Users Configure Personal Directory Entries Refer to the installation and configuration instructions that follow. Installing the Synchronizer Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Get the Cisco Unified IP Phone Address Book Synchronizer - Cisco 7911G | Administration Guide - Page 256
Configure Cisco Unified Communications Manager Web Server window displays. Enter the IP address or host name of the Cisco Unified Communications Manager and click OK. If you do not have this information, contact your system administrator. Click the Password button. The Cisco Unified IP Phone User - Cisco 7911G | Administration Guide - Page 257
focuses primarily on end-user calling features and is not intended to represent a comprehensive listing of all available phone features. For details about user interface differences and feature use, refer to Cisco Unified IP Phone 7906G and 7911G User Guide for Cisco Unified Communications Manager - Cisco 7911G | Administration Guide - Page 258
Line is Busy or Idle" "Basic Call Handling-Placing a Call: Additional Options" "Basic Call Handling-Forwarding All Calls to Another Number" Users do not interact with this feature directly. It is configured on Cisco Communications Manager Cisco Unified IP Phone 7906G and 7911G for Cisco Unified - Cisco 7911G | Administration Guide - Page 259
Feature Support by Protocol (continued) Features Calling Features Call Forward Configurable Display Call Forward Destination Override Call Forward No Answer Cisco Unified IP Phone 7906G and 7911G SCCP SIP Supported Supported Supported Supported Supported Supported For More Information Users - Cisco 7911G | Administration Guide - Page 260
Configurable Call Forward Display Directed Call Park Direct Transfer Do Not Disturb (DND) Distinctive Ring Extension Mobility Service Fast Dial Service Forced Authorization Codes (FAC) Group Call Pickup Help System Hold/Resume Hold Reversion Cisco Unified IP Phone 7906G and 7911G SCCP SIP - Cisco 7911G | Administration Guide - Page 261
Appendix B Feature Support by Protocol for Cisco Unified IP Phone 7906G and 7911G Table B-1 Cisco Unified IP Phone 7906G and 7911G Feature Support by Protocol (continued) Features Calling Features Immediate Divert Cisco Unified IP Phone 7906G and 7911G SCCP SIP Supported Supported Immediate - Cisco 7911G | Administration Guide - Page 262
Supported Supported "Troubleshooting-Using the Quality Reporting Tool" "Basic Call Handling-Placing a Call: Basic Options" "Basic Call Handling-Making Conference Calls" "Advanced Call Handling-Using a Shared Line" "Advanced Call Handling-Speed Dialing" Cisco Unified IP Phone 7906G and 7911G - Cisco 7911G | Administration Guide - Page 263
of the Phone Guide "Customizing Your Phone on the Web-Configuring Features and Services on the Web" Supported Supported "Troubleshooting Your Phone-Viewing Phone Administrative Data" "Troubleshooting Your Phone-Viewing Phone Administrative Data" 4.0(1) Cisco Unified IP Phone Service Application - Cisco 7911G | Administration Guide - Page 264
-Directory Dialing" Cisco Unified Communications Manager Assistant User Guide Cisco Unified Communications Manager Features and Services Guide Cisco Unified Communications Manager Attendant Console User Guide Cisco VT Advantage User Guide Cisco Unified IP Phone 7906G and 7911G for Cisco Unified - Cisco 7911G | Administration Guide - Page 265
For more information, refer to the "Locale Installation" section in the Cisco Unified Communications Platform Administration Guide. Note All languages may not be immediately available, so continue to check the website for updates. OL11954-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified - Cisco 7911G | Administration Guide - Page 266
Appendix C Supporting International Users Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 C-2 OL11954-01 - Cisco 7911G | Administration Guide - Page 267
D A P P E N D I X Technical Specifications The following sections describe the technical specifications for the Cisco Unified IP Phones 7906G and 7911G. • Physical and Operating Environment Specifications, page D-1 • Cable Specifications, page D-2 • Network and Access Port Pinouts, page D-3 - Cisco 7911G | Administration Guide - Page 268
from IEEE 802.3af-compliant data switches (Class III) • The phone can be powered locally with a power adapter (Cisco part number CP-PWR-CUBE-3=) and the appropriate power cord (power requirements for the power adapter: 100-240 VAC, 50-60 Hz, 0.5 A) Cables Category 3/5/5e for 10-Mbps cables with - Cisco 7911G | Administration Guide - Page 269
respectively. Access Port Connector Table D-3 describes the access port connector pinouts. Table D-3 Access Port Connector Pinouts Pin Number 1 2 3 4 5 Function BI_DB+ BI_DBBI_DA+ BI_DD+ 5BI_DD- OL11954-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 D-3 - Cisco 7911G | Administration Guide - Page 270
Connector Pinouts (continued) Pin Number Function 6 6BI_DA- 7 7BI_DC+ 8 BI_DC- Note "BI" stands for bi-directional, while DA, DB, DC and DD stand for "Data A", "Data B", "Data C" and "Data D", respectively. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager - Cisco 7911G | Administration Guide - Page 271
dialing 5-3 AC adapter, connecting 3-9 access, to phone settings 3-18, 4-2 access port 10/100/1000 PC 3-4 10/100 PC 3-4 configuring 4-14 connecting 3-10 disabled 4-32 forwarding packets to 4-31 access to phone settings 4-2 Access web page 8-3, 8-11 adding Cisco Unified IP Phones manually 2-16 Cisco - Cisco 7911G | Administration Guide - Page 272
Configuration menu 4-15 call park 5-5 call pickup 5-6 Call Preferences menu 4-21 call recording 5-6 call waiting 5-6 CAPF (Certificate Authority Proxy Function) 3-17 cell phone interference 1-1 certificate trust list file See CTL file IN-2 Cisco Unified IP Phone 7906G and 7911G for Cisco - Cisco 7911G | Administration Guide - Page 273
requirements 1-26 configuring user services 5-25 features 1-2 figure 1-2 installation overview 1-26 installation procedure 3-9 installation requirements 1-26 modifying phone button templates 5-24 mounting to wall 3-15 power sources 2-4 registering 2-12 registering with Cisco Unified Communications - Cisco 7911G | Administration Guide - Page 274
call park 5-9 Directories URL 4-23 directory numbers, assigning manually 2-16 direct transfer 5-9 DNS server troubleshooting Call Control 4-34 DSCP For Configuration 4-34 DSCP For Services 4-34 Dynamic Host Configuration Protocol See DHCP IN-4 Cisco Unified IP Phone 7906G and 7911G for Cisco - Cisco 7911G | Administration Guide - Page 275
dial service 5-11 features configuring on phone, overview 1-11 configuring with Cisco Unified Communications Manager, overview 1-11 informing users about 1-12 figure Cisco Unified IP Phone features 1-2 file authentication 1-16 file format List.xml 6-5 RingList.xml 6-2 firmware verifying version - Cisco 7911G | Administration Guide - Page 276
, cell phone 1-1 Internet Protocol (IP) 1-7 IP address assigning 4-8 troubleshooting 9-5 J join 5-14 L LDAP directories, using with Cisco Unified IP Phone 5-23 Line Settings menu 4-20 List.xml file 6-5 Locale Configuration menu about 4-24, 4-29 IN-6 Cisco Unified IP Phone 7906G and 7911G for Cisco - Cisco 7911G | Administration Guide - Page 277
TFTP 4-12 BOOTP Server 4-8 CDP on PC port 4-38 CDP on switch port 4-36 Default Router 1-5 4-10 DHCP Address Released 4-12 DHCP Enabled 4-12 DHCP Server 4-8 DNS Server 1-5 4-11 Domain Name 4-8 Host Name 4-8 IP Address 4-8 MAC Address 4-8 OL11954-01 Cisco Unified IP Phone 7906G and 7911G for Cisco - Cisco 7911G | Administration Guide - Page 278
call transfer 5-16 Operational VLAN ID 4-11 other group pickup 5-17 P padlock icon 1-19, 4-4 PC, connecting to the phone 3-4 PCM file requirements, for custom ring types 6-3 PC Port Configuration 4-14 PC Port Disabled 4-32 PC VLAN 4-14 IN-8 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified - Cisco 7911G | Administration Guide - Page 279
DSCP For Call Control 4-34 DSCP For Configuration 4-34 DSCP For Services 4-34 QRT softkey 5-18, 9-25 Quality Reporting Tool (QRT) 5-18, 9-25 R Real-Time Control Protocol See RTCP Real-Time Transport Protocol See RTP redial 5-18 reset, factory 9-23 resetting basic 9-22 Cisco Unified IP phone 9-22 - Cisco 7911G | Administration Guide - Page 280
SIP, description 1-8 SIP Configuration menu 4-18 SIP General Configuration menu 4-18 softkey templates, configuring 5-25 Span to PC Port 4-31 speaker about 3-4 disabling 3-4 Speaker Enabled 4-28 speed dial 5-20 speed dialing 5-3, 5-20 IN-10 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified - Cisco 7911G | Administration Guide - Page 281
Port Configuration 4-13 T TCP 1-8 technical specifications, for Cisco Unified IP Phone D-1 telephony features abbreviated dialing 5-3 Audible message waiting indicator 5-3 auto answer 5-3 barge 1-25, 5-4 block external to external transfer 5-4 call display restrictions 5-4 caller ID 5-6 call forward - Cisco 7911G | Administration Guide - Page 282
ring setting 5-18 services 5-19 Services URL button 5-19 shared line 5-20 silent monitoring 5-20 speed dial 5-20 Time-of-Day Routing 5-20 transfer 5-20 voice messaging system 5-21 TFTP description 1-9 troubleshooting 9-5 TFTP Server 1 4-9 TFTP Server 2 4-10 time, displayed on phone 3-2 Time-of-Day - Cisco 7911G | Administration Guide - Page 283
specifying options that appear 5-28 users adding to Cisco Unified Communications Manager 5-26 configuring personal directories A-4 documentation for A-2 providing required information to A-1 providing support to A-1 subscribing to services A-3 V verifying firmware version 7-15 startup process 3-16 - Cisco 7911G | Administration Guide - Page 284
Configuration web page 8-2 preventing access to 8-4 Status Messages 8-3, 8-14 Stream 0 8-15 Stream 1 8-3, 8-15 Stream 2 8-3, 8-15 Stream 3 8-3, 8-15 wideband handset 4-28 option 4-27 user controllable 4-27 X XmlDefault.cnf.xml 2-7 IN-14 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified
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Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
Tel:
408 526-4000
800 553-NETS (6387)
Fax:
408 527-0883
Cisco Unified IP Phone 7906G and
7911G Administration Guide for
Cisco Unified Communications
Manager 6.0
Text Part Number: OL11954-01