Cisco 7911G Administration Guide - Page 189

Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-3 Status Messages on the Cisco Unified IP Phones 7906G and 7911G (continued) Message File auth error File not found IP address released Load Auth Failed Description Possible Explanation and Action An error occurred when the phone tried to validate the signature of a signed file. This message includes the name of the file that failed. • The file is corrupted. If the file is a phone configuration file, delete the phone from the Cisco Unified Communications Manager database using Cisco Unified Communications Manager Administration. Then add the phone back to the Cisco Unified Communications Manager database using Cisco Unified Communications Manager Administration. • There is a problem with the CTL file and the key for the server from which files are obtained is bad. In this case, run the CTL client and update the CTL file, making sure that the proper TFTP servers are included in this file. The phone cannot locate on the TFTP server the phone load file that is specified in the phone configuration file. Make sure that the phone load file is on the TFTP server and that the entry in the configuration file is correct. The phone has been configured to release its IP address. The phone remains idle until it is power cycled or you reset the DHCP address. See the "Network Configuration Menu" section on page 4-7 section for details. The phone could not load a configuration file. Check that: • A good version of the configuration file exists on the applicable server. • The phone load being downloaded has not been altered or renamed. • Phone load type is compatible; for example, you cannot place a DEV load configuration file on a REL-signed phone. OL11954-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 7-9