Cisco 7911G Administration Guide - Page 192

Status Menu Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Table 7-3 Status Messages on the Cisco Unified IP Phones 7906G and 7911G (continued) Message TFTP file not found TFTP server not authorized TFTP timeout Timed Out Description Possible Explanation and Action The requested load file (.bin) was not found in the TFTPPath directory. Check the load ID assigned to the phone (from Cisco Unified Communications Manager, choose Device > Phone). Verify that the TFTPPath directory contains a .bin file with this load ID as the name. The specified TFTP server could not be found in the phone's CTL. • The DHCP server is not configured properly and is not server the correct TFTP server address. In this case, update the TFTP server configuration to specify the correct TFTP server. • If the phone is using a static IP address, the phone may be configured with the wrong TFTP server address. In this case, enter the correct TFTP server address in the Network Configuration menu on the phone. • If the TFTP server address is correct, there may be a problem with the CTL file. In this case, run the CTL client and update the CTL file, making sure that the proper TFTP servers are included in this file. TFTP server did not respond. • Network is busy-The errors should resolve themselves when the network load reduces. • No network connectivity between the TFTP server and the phone-Verify the network connections. • TFTP server is down-Check configuration of TFTP server. Supplicant attempted 802.1X transaction but timed out to due the absence of an authenticator. Authentication typically times out if 802.1X is not configured on the switch. 7-12 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01