Cisco AIR-BR1310G-A-K9 Hardware Installation Guide - Page 17

Submitting a Service Request - support

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Preface Obtaining Technical Assistance The power injector serial number is located on the bottom of the cabinet (refer to Figure 2). Figure 2 Location of Power Injector Serial Number Label SN: AAANNNNXXXX 117063 SN: AAANNNNXXXX The access point/bridge serial number label contains the following information: • Model number, such as AIR-BR1300 or AIR-LAP1300 • Serial number, such as S/N: VDF0636XXXX (11 alphanumeric digits) • MAC address, such as MAC: 00abc65094f3 (12 hexadecimal digits) • Location of manufacture, such as Made in Singapore You need your product serial number when requesting support from the Cisco Technical Assistance Center. Submitting a Service Request Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL: http://www.cisco.com/techsupport/servicerequest For S1 or S2 service requests, or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly. To open a service request by telephone, use one of the following numbers: Asia-Pacific: +61 2 8446 7411 Australia: 1 800 805 227 EMEA: +32 2 704 55 55 USA: 1 800 553 2447 OL-5048-06 Cisco Aironet 1300 Series Wireless Outdoor Access Point/Bridge Hardware Installation Guide xvii

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xvii
Cisco Aironet 1300 Series Wireless Outdoor Access Point/Bridge Hardware Installation Guide
OL-5048-06
Preface
Obtaining Technical Assistance
The power injector serial number is located on the bottom of the cabinet (refer to
Figure 2
).
Figure 2
Location of Power Injector Serial Number Label
The access point/bridge serial number label contains the following information:
•
Model number, such as
AIR-BR1300
or
AIR-LAP1300
•
Serial number, such as
S/N:
VDF0636XXXX
(11 alphanumeric digits)
•
MAC address, such as
MAC:
00abc65094f3
(12 hexadecimal digits)
•
Location of manufacture, such as
Made in Singapore
You need your product serial number when requesting support from the Cisco Technical Assistance
Center.
Submitting a Service Request
Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3
and
S4 service requests are those in which your network is minimally impaired or for which you require
product information.) After you describe your situation, the TAC Service Request Tool provides
recommended solutions. If your issue is not resolved using the recommended resources, your service
request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:
For S1 or S2 service requests, or if you do not have Internet access, contact the Cisco TAC by telephone.
(S1 or S2 service requests are those in which your production network is down or severely degraded.)
Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business
operations running smoothly.
To open a service request by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411
Australia: 1 800 805 227
EMEA: +32 2 704 55 55
USA: 1 800 553 2447
117063
SN: AAANNNNXXXX
SN: AAANNNNXXXX