Compaq Armada e500 Compaq Armada E500 and Armada V300 Maintenance and Service - Page 62

Table 2-13, Problem, Possible Cause, Solution, during data transmission.

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Table 2-13 continued Problem Cannot transmit data Infrared port doesn't work. Possible Cause Direct sunlight, fluorescent light, or flashing incandescent light is close to the infrared connections. There is interference from other wireless devices. There is a physical obstruction in the way. One of the units was moved during data transmission. The orientation of the units is wrong. The distance between the units is too great. Direct sunlight, fluorescent light, or flashing incandescent light is close to the infrared connections. There is interference from other wireless devices. IR has been disabled. Solution Remove any interfering light sources. Keep remote control units such as wireless headphones and other audio devices away from the infrared connections. Do not place objects that will interfere with a line-ofsight data transmission between the two units. Do not move either unit during data transmission. Adjust the devices so that they point directly at each other. Verify that devices are not more than 1.5 feet (0.5 meter) apart. Remove any interfering light sources. Keep remote control units such as wireless headphones and other audio devices away from the infrared connections. Run the IR configuration utility in Control Panel. 2-26 Troubleshooting

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2-26
Troubleshooting
Table 2-13
continued
Problem
Possible Cause
Solution
Cannot transmit data
Direct sunlight,
fluorescent light, or
flashing
incandescent light is
close to the infrared
connections.
Remove any interfering
light sources.
There is interference
from other wireless
devices.
Keep remote control units
such as wireless
headphones and other
audio devices away from
the infrared connections.
There is a physical
obstruction in the
way.
Do not place objects that
will interfere with a line-of-
sight data transmission
between the two units.
One of the units was
moved during data
transmission.
Do not move either unit
during data transmission.
The orientation of
the units is wrong.
Adjust the devices so that
they point directly at each
other.
The distance
between the units is
too great.
Verify that devices are not
more than 1.5 feet (0.5
meter) apart.
Infrared port doesn’t
work.
Direct sunlight,
fluorescent light, or
flashing
incandescent light is
close to the infrared
connections.
Remove any interfering
light sources.
There is interference
from other wireless
devices.
Keep remote control units
such as wireless
headphones and other
audio devices away from
the infrared connections.
IR has been
disabled.
Run the IR configuration
utility in Control Panel.