Compaq Armada e500 Compaq Armada E500 and Armada V300 Maintenance and Service - Page 74
Table 2-19, Solving USB, Problems
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Table 2-19 Solving USB Problems Problem Possible Cause Solution External device connected to a USB connector does not work. The operating system limits external devices connected by USB to two tiers that can include no more than two hubs on the first tier and no more than one keyboard and one pointing device on the first or second tier. Reduce the number of connected external USB devices to no more than two hubs on the first tier, and no more than one keyboard and one pointing device on the first or second tier. External device connected to USB connector does not work during startup (before Windows 95 loads). During startup, only two tiers are supported by the USB port. These tiers can include no more than two hubs on the first tier and no more than one keyboard and one pointing device on the first or second tier. Use the external device only after Windows 95 or Windows 98 has loaded. Reduce the number of connected external USB devices to no more than two hubs on the first tier, and no more than one keyboard and one pointing device on the first or second tier. External devices in lower tiers do not work. An unpowered hub is connected to another unpowered hub. Use only powered hubs. Make sure that all unpowered hubs are immediately preceded by powered hubs in the USB chain. 2-38 Troubleshooting