Compaq ProLiant 4500 ProLiant Server Troubleshooting Guide - Page 273
power the system on and look, controller is fully seated. Then
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ADU Error Messages Table D-1: Array Diagnostic Utility (ADU) Error Messages continued Message Description Recommended Action The redundant controllers installed are not the same model. SOLUTION: Power down the system and verify that the redundant controllers are different models. If they are different models, replace the other controller with the same model as this one. ADU detected two different controller models installed in a redundant controller configuration. This is not supported, and one or both controllers may not be operating properly. Use the same controller models for redundant controller configurations. This controller can't see the drives but the other controller can The other controller in the redundant controller configuration can recognize the drives, but this controller cannot. Resolve any other errors and then rerun ADU. This controller can see the drives but the other controller can't The other controller in the redundant controller configuration cannot recognize the drives, but this controller can. Resolve any other errors and then rerun ADU. Unable to communicate with drive on SCSI Port X, Drive ID Y The array controller cannot communicate with the drive. If the hard drive amber LED is on, replace the drive. Unable to retrieve identify controller data. Controller may be disabled or failed. SOLUTION: Power down the system. Verify that the controller is fully seated. Then power the system on and look for helpful error messages displayed by the controller. If this doesn't help, contact your COMPAQ service provider. ADU requested the identify controller data from the controller but was unable to obtain it. This usually indicates that the controller is not seated properly, or has failed. 1. Power down the server. 2. Be sure that the controller is fully seated. 3. Restart the server. 4. Resolve any error messages displayed by the controller. If this does not solve the problem, contact an authorized service provider. continued HP Servers Troubleshooting Guide D-23