Compaq ProLiant 4500 ProLiant Server Troubleshooting Guide - Page 36
Microsoft Operating Systems, Version of the Compaq Support Paq CSP, ProLiant Support Pack PSP, or
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Diagnosing the Problem Microsoft Operating Systems Collect the following information: • Whether the operating system was factory installed • Operating system version number • A current copy of the following files: WinMSD (Msinfo32.exe on Windows 2000 systems) Boot.ini Memory.dmp Event logs IRQ and I/O address information in text format • An updated Emergency Repair Diskette • If HP drivers are installed: - Version of the Compaq Support Paq (CSP), ProLiant Support Pack (PSP), or Support Software Diskette (SSD) used - List of drivers from the CSP, PSP, or SSD • The drive subsystem and file system information: - Number and size of partitions and logical drives - File system on each logical drive • Current level of service packs installed • A list of all third-party hardware and software installed, with versions • A detailed description of the problem and any associated error messages NOTE: If your configuration includes SQL server, refer to "SQL Server" in this chapter. HP Servers Troubleshooting Guide 1-23