Compaq ProLiant 4500 ProLiant Server Troubleshooting Guide - Page 40
IBM OS/2 Operating Systems, Version of the HP Support Software Diskette SSD used
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Diagnosing the Problem IBM OS/2 Operating Systems Collect the following information: • Operating system version number and printouts of: IBMLAN.INI PROTOCOL.INI CONFIG.SYS STARTUP.CMD SYSLEVEL information in detail TRAPDUMP information (if a TRAP error occurs) • A directory listing of: C:\ C:\OS2 C:\OS2\BOOT HPFS386.INI (for Advanced or Advanced with SMP) • If HP drivers are installed: - Version of the HP Support Software Diskette (SSD) used - List of drivers from the SSD - Versions of the OS/2 Management Insight Agents, CPQB32.SYS, and OS/2 Health Driver used • The drive subsystem and file system information: - Number and size of partitions and logical drives - File system on each logical drive • Warp Server version used and: - Whether Entry, Advanced, Advanced with SMP, or e-Business - All services running at the time the problem occurred HP Servers Troubleshooting Guide 1-27