DIRECTV H24 System Manual - Page 71

Help & Troubleshooting - receiver problems

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Chapter Chapter Chapter Chapter Chapter Chapter 1 2 Troubleshooting Tips Reset / Reauthorize Your Receiver Many problems can be corrected by performing a simple reset of the DIRECTV® Receiver. If you experience frozen audio or video, a blank screen, or the system won't respond to front panel button or remote button presses try one of these: Press the red RESET button. Depending on your model of receiver, this will be either behind the access door on your receiver's front panel, or on the right side. Wait for program guide information to be acquired. If the problems persist, try unplugging the power cord of the DIRECTV® Receiver for 15 seconds, then plug it in again. If the above two items don't work, try reauthorizing your receiver. On a computer, go to directv.com/reauthorize and follow the onscreen instructions. You will need to be logged into your account on directv.com to complete this process. Running the System Test (later in this section) can also help you diagnose and solve many common problems. Troubleshooting Tips HD & SD Receivers Reset Button (Your equipment may not look exactly like the model illustrated.) HD Receiver (model H25) Reset Button 3 4 5 6 Chapter 5 - Help & Troubleshooting 71

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Chapter 5 -
Help & Troubleshooting
71
Chapter
1
Chapter
2
Chapter
3
Chapter
4
Chapter
5
Chapter
6
Many problems can be corrected by performing a simple reset of the
DIRECTV
®
Receiver. If you experience frozen audio or video, a blank screen,
or the system won’t respond to front panel button or remote button presses
try one of these:
Press the red RESET button. Depending on your model of receiver, this will be
either behind the access door on your receiver’s front panel, or on the right side.
Wait for program guide information to be acquired.
If the problems persist, try unplugging the power cord of the DIRECTV
®
Receiver
for 15 seconds, then plug it in again.
If the above two items don’t work, try reauthorizing your receiver.
On a
computer, go to directv.com/reauthorize and follow the onscreen instructions.
You will need to be logged into your account on directv.com to complete this
process.
Running the System Test (later in this section) can also help you diagnose and
solve many common problems.
Reset Button
(Your equipment may not look exactly like the model illustrated.)
Reset Button
HD & SD Receivers
HD Receiver (model H25)
Troubleshooting Tips
Reset / Reauthorize Your Receiver
Troubleshooting Tips