DIRECTV H24 System Manual - Page 73

Run the System Test - problems

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Chapter Chapter Chapter Chapter Chapter Chapter 1 2 3 Troubleshooting Tips Run the System Test The System Test allows you to run a basic diagnostics check on your DIRECTV Receiver. If you are experiencing any trouble with your receiver, run the system test. It will also allow you to get your access card and receiver ID numbers or to initiate diagnostic procedures on your digital satellite receiver. First make sure that: 1. All connections -- jacks, cables, etc. -- are in place correctly. See Chapter 4, "Connections for TV and Auxiliary Equipment" for more information. 2. There are batteries in the remote control, and they are working correctly. 3. The access card is inserted in the DIRECTV® Receiver. Follow these steps to run the diagnostics system test on your DIRECTV® Receiver: 1. Turn on your TV and the DIRECTV® Receiver. 2. Slide the mode switch to the DIRECTV position to put the remote control in satellite receiver-controlling mode, then press MENU. 3. Select "Parental, Fav's & Setup." 4. Select "System Setup," then "Info & Test." 5. Select "Run System Test". For Standard-Definition receivers, press GREEN on your remote, then select "Run Test". 6. If your system does not pass the System Test, check any of these potential trouble areas: cabling, pointing the satellite dish, phone connection and access card. 7. If you continue to have problems, call DIRECTV Customer Service at 1-800-531-5000. 8. You should run a system test several times before concluding that there is a problem. Occasional fluctuations in the phone line or satellite signal can give temporary false readings. Chapter 5 - Help & Troubleshooting 73 4 5 6

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Chapter 5 -
Help & Troubleshooting
73
Chapter
1
Chapter
2
Chapter
3
Chapter
4
Chapter
5
Chapter
6
The System Test allows you to run a basic diagnostics check on your DIRECTV Receiver. If you are experiencing any trouble with your
receiver, run the system test. It will also allow you to get your access card and receiver ID numbers or to initiate diagnostic procedures on
your digital satellite receiver.
First make sure that:
1.
All connections
-- jacks, cables, etc.
-- are in place correctly. See Chapter 4, “Connections for TV and Auxiliary Equipment” for more
information.
2.
There are batteries in the remote control, and they are working correctly.
3.
The access card is inserted in the DIRECTV
®
Receiver.
Follow these steps to run the diagnostics system test on your DIRECTV
®
Receiver:
1.
Turn on your TV and the DIRECTV
®
Receiver.
2.
Slide the mode switch to the DIRECTV position to put the remote control in satellite receiver-controlling mode, then press MENU.
3.
Select “Parental, Fav’s & Setup.”
4.
Select “System Setup,” then “Info & Test.”
5.
Select “Run System Test”.
For Standard-Definition receivers, press GREEN on your remote, then select “Run Test”.
6.
If your system does not pass the System Test, check any of these potential trouble areas: cabling, pointing the satellite dish, phone
connection and access card.
7.
If you continue to have problems, call DIRECTV Customer Service at 1-800-531-5000.
8.
You should run a system test several times before concluding that there is a problem. Occasional fluctuations in the phone line or
satellite signal can give temporary false readings.
Run the System Test
Troubleshooting Tips