DIRECTV H24 System Manual - Page 74

Frequently Asked Questions - dvr freezes

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Frequently Asked Questions Progress bar freezes while Acquiring Guide Data / Data From Satellite While the "Acquiring Guide Data" or "Acquiring Data From Satellite" message is on the screen, progress freezes during download. Possible Causes: - This may be normal. After five minutes, the screen saver will display. Press any key on the remote to see the progress bar again. - May happen if your satellite dish isn't adjusted properly. Solution: - If satellite data acquisition still does not move forward, press the RESET button behind the access panel door on the front of the DIRECTV® Receiver and wait for program guide information to be acquired. DIRECTV® Receiver turns on or changes channels unexpectedly Your receiver changes to a different channel without a remote control command. Possible Causes: - A scheduled autotune may be about to begin, so the receiver is changing channels to tune the show as requested. - Your TV's timer may have been activated. Solution: - Check your To Do List to see if there are other scheduled autotunes. Press MENU, select "Manage Recordings", then "To Do list". - Check your TV owner's manual to turn off the TV's timer. 74 DIRECTV® NON-DVR USER GUIDE

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74
DIRECTV
®
NON-DVR
USER GUIDE
Progress bar freezes while Acquiring Guide Data / Data From Satellite
Solution:
Possible Causes:
-
This may be normal. After five minutes, the screen saver will display. Press any key on the remote to see the progress bar again.
-
May happen if your satellite dish isn’t adjusted properly.
While the “Acquiring Guide Data” or “Acquiring Data From Satellite” message is on the screen, progress freezes during download.
-
If satellite data acquisition still does not move forward, press the RESET button behind the access panel door on the front of the
DIRECTV
®
Receiver and wait for program guide information to be acquired.
Possible Causes:
DIRECTV
®
Receiver turns on or changes channels unexpectedly
Your receiver changes to a different channel without a remote control command.
-
A scheduled autotune may be about to begin, so the receiver is changing channels to tune the show as requested.
-
Your TV’s timer may have been activated.
Solution:
-
Check your To Do List to see if there are other scheduled autotunes. Press MENU, select “Manage Recordings”, then “To Do list”.
-
Check your TV owner’s manual to turn off the TV’s timer.
Frequently Asked Questions