Dell 1235cn Color Laser Printer User's Guide - Page 65

SOLVING OTHER PROBLEMS The following chart lists some conditions that may occur and the recommended solutions. Follow the suggested solutions until the problem is resolved. If the problem persists, call for service Paper feeding CONDITION SUGGESTED SOLUTIONS Paper is jammed during printing Clear the paper jam. See "Tips for avoiding paper jams" on page 58. Paper sticks together • Ensure there is not too much paper in the tray. The tray can hold up to 150 sheets of paper, depending on the thickness of your paper. • Ensure that you are using the correct type of paper. See "Setting the paper size and type" on page 29. • Remove paper from the tray and flex or fan the paper. • Humid conditions may cause some paper to stick together. Multiple sheets of paper do not feed • Different types of paper may be stacked in the tray. Load paper of only one type, size, and weight. • If multiple sheets have caused a paper jam, clear the paper jam. See "Tips for avoiding paper jams" on page 58. Paper does not feed • Remove any obstructions from inside the into the printer printer. • Paper has not been loaded correctly. Remove paper from the tray and reload it correctly. • There is too much paper in the tray. Remove excess paper from the tray. • The paper is too thick. Use only paper that meets the specifications required by the printer. See "Selecting print media" on page 24. • If an original does not feed into the printer, the ADF rubber pad may require to be replaced. Contact a service representative. The paper keeps jamming • There is too much paper in the tray. Remove excess paper from the tray. If you are printing on special materials, use the manual feeder. • An incorrect type of paper is being used. Use only paper that meets the specifications required by the printer. See "Selecting print media" on page 24. • There may be debris inside the printer. Open the front cover and remove the debris. • If an original does not feed into the printer, the ADF rubber pad may require to be replaced. Contact a service representative. Envelopes skew or Ensure the paper guides are against both sides of fail to feed correctly the envelopes. Printing problems CONDITION POSSIBLE CAUSE SUGGESTED SOLUTIONS The printer does The printer is not not print receiving power. Check the power cord connections. Check the power switch and the power source. The printer is not selected as the default printer. Select Dell 1235cn Color Laser MFP as your default printer in Windows. Check the printer for the following: • The front cover or rear cover is not closed. Close the cover. • Paper is jammed. Clear the paper jam. See "Clearing paper jams" on page 59. • No paper is loaded. Load paper. • The toner cartridge is not installed. Install the toner cartridge. • If a system error occurs, contact your service representative. The connection cable between the computer and the printer is not connected properly. Disconnect the printer cable and reconnect it. The connection cable between the computer and the printer is defective. If possible, attach the cable to another computer that is working properly and print a job. You can also try using a different printer cable. The port setting is incorrect. Check the Windows printer setting to ensure that the print job is sent to the correct port. If the computer has more than one port, ensure that the printer is attached to the correct one. The printer may be configured incorrectly. Check the printer properties to ensure that all of the print settings are correct. The printer driver may be incorrectly installed. Reinstall the printer software. See Software section. The printer is malfunctioning. Check the display message on the control panel to see if the printer is indicating a system error. The document size is so big that the hard disk space of the computer is not enough to access the print job. Get more hard disk space and print the document again. Troubleshooting | 65