Dell 1235cn Color Laser Printer User's Guide - Page 70

Fax problems CONDITION SUGGESTED SOLUTIONS The printer is not working, there is no display and the buttons are not working • Unplug the power cord and plug it in again. • Ensure that there is power to the electrical outlet. No dial tone sounds • Check that the phone line is connected properly. • Check that the phone socket in the wall is working by plugging in another phone. The numbers stored in memory do not dial correctly Ensure that the numbers are stored in memory correctly. Print a Address Book list, referring to page 45. The original does not • Ensure that the paper is not wrinkled and feed into the printer you are putting it in correctly. Check that the original is the right size, not too thick or thin • Ensure that the ADF is firmly closed. • The ADF rubber pad may need to be replaced. Contact a service representative. Faxes are not received automatically • The receiving mode should be set to Fax. • Ensure that there is paper in the tray. • Check to see if the display shows any error message. If it does, clear the problem. The printer does not • Ensure that the original is loaded in the ADF send or on the scanner glass. • Sending should show up on the display. • Check the fax machine you are sending to, to see if it can receive your fax. The incoming fax has • blank spaces or is of poor-quality • • • The fax machine sending you the fax may be faulty. A noisy phone line can cause line errors. Check your printer by making a copy. The toner cartridge may be empty. Replace the toner cartridge, referring to page 53. Some of the words on an incoming fax are stretched The fax machine sending you the fax had a temporary document jam. There are lines on the originals you send Check your scan unit for marks and clean it. See "Cleaning the scan unit" on page 52. The printer dials a number, but a connection with the other fax machine fails The other fax machine may be turned off, out of paper, or cannot answer incoming calls. Speak with the other printer operator and ask her/him to sort out the problem. Faxes do not store in memory There may not be enough memory space to store the fax. If the display shows the Memory Full message, delete from memory any faxes you no longer need and then try again to store the fax. 70 | Troubleshooting CONDITION SUGGESTED SOLUTIONS Blank areas appear at the bottom of each page or on other pages, with a small strip of text at the top. You may have chosen the wrong paper settings in the user option setting. For details about paper settings, see "Selecting print media" on page 24. Common Windows problems CONDITION SUGGESTED SOLUTIONS "File in Use" message appears during installation Exit all software applications. Remove all software from the StartUp Group, then restart Windows. Reinstall the printer driver. "General Protection Fault", "Exception OE", "Spool32", or "Illegal Operation" messages appear Close all other applications, reboot Windows and try printing again. "Fail To Print", "A printer timeout error occurred." messages appear These messages may appear during printing. Just keep waiting until the printer finishes printing. If the message appears in ready mode or after printing has been completed, check the connection and/or whether an error has occurred. Refer to the Microsoft Windows documentation that came with your computer for further information on Windows error messages. Common Macintosh problems CONDITION SUGGESTED SOLUTIONS The printer does not print PDF file correctly. Some parts of graphics, text, or illustrations are missing Incompatibility between the PDF file and the Acrobat products: Printing the PDF file as an image may solve this problem. Turn on Print As Image from the Acrobat printing options. It will take longer to print when you print a PDF file as an image. The document has printed, but the print job has not disappeared from the spooler in Mac OS 10.3.2 Update your Mac OS to OS 10.3.3. or higher. Some letters are not displayed normally during the Cover page printing This problem is caused because Mac OS cannot create the font during the Cover page printing. English alphabet and numbers are displayed normally at the Cover page. Refer to Mac OS User's Guide that came with your computer for further information on Mac OS error messages.