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Dell 5530DN User Guide - Page 189

Transparency print quality is poor, Contacting Customer Support

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Transparency print quality is poor Try one or more of the following: CHECK THE TRANSPARENCIES Use only transparencies recommended by the printer manufacturer. CHECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in the tray: 1 From the printer control panel, check the Paper Type setting from the Paper menu. 2 Before sending the job to print, specify the correct type setting: • For Windows users, specify the type from Print Properties. • For Macintosh users, specify the type from the Print dialog. Contacting Customer Support When you call Customer Support, describe the problem you are experiencing, the message on the display, and the troubleshooting steps you have already taken to find a solution. You need to know your printer model type and serial number. For more information, see the label on the inside top front cover of the printer. The serial number is also listed on the menu settings page. For customer support, contact the place where you purchased your printer. Troubleshooting 189

Section	Page
Contents	2
Safety information	8
Learning about the printer	10
Printer configurations	10
Selecting a location for the printer	12
Understanding the printer control panel	13
Additional printer setup	15
Installing internal options	15
Available internal options	15
Accessing the system board to install internal options	16
Installing a memory card	18
Installing a flash memory or firmware card	19
Installing an Internal Solutions Port	21
Installing a printer hard disk	28
Installing hardware options	32
Order of installation	32
Installing paper drawers	32
Installing an optional duplex unit	33
Attaching cables	34
Verifying printer setup	35
Printing a menu settings page	36
Printing a network setup page	36
Setting up the printer software	36
Installing printer software	36
Updating available options in the printer driver	37
Setting up wireless printing	38
Information you will need to set up the printer on a wireless network	38
Installing the printer on a wireless network (Windows)	38
Installing the printer on a wireless network (Macintosh)	40
Installing the printer on a wired network	43
Changing port settings after installing a new network Internal Solutions Port	45
Setting up serial printing	47
Loading paper and specialty media	49
Setting the Paper Size and Paper Type	49
Configuring Universal paper settings	49
Loading the standard or optional 250-sheet or 550-sheet tray	50
Loading the 2000-sheet tray	53
Loading the multipurpose feeder	57
Loading the envelope feeder	59
Linking and unlinking trays	61
Linking trays	61
Unlinking trays	61
Linking exit bins	61
Changing a Custom Type <x> name	62
Paper and specialty media guidelines	63
Paper guidelines	63
Paper characteristics	63
Unacceptable paper	64
Selecting paper	64
Selecting preprinted forms and letterhead	64
Using recycled paper	65
Storing paper	66
Supported paper sizes, types, and weights	66
Paper sizes supported by the printer	66
Paper types and weights supported by the printer	68
Paper types and weights supported by the output bins	68
Printing	70
Printing a document	70
Printing on specialty media	70
Tips on using letterhead	70
Tips on using transparencies	71
Tips on using envelopes	71
Tips on using labels	72
Tips on using card stock	72
Printing confidential and other held jobs	73
Holding jobs in the printer	73
Printing confidential and other held jobs	73
Printing from a flash drive	75
Printing information pages	76
Printing a font sample list	76
Printing a directory list	76
Printing the print quality test pages	76
Canceling a print job	77
Canceling a print job from the printer control panel	77
Canceling a print job from the computer	77
Clearing jams	79
Avoiding jams	79
Understanding jam numbers and locations	80
200 and 201 paper jams	80
202 and 203 paper jams	81
230 paper jam	82
231–239 paper jams (optional external duplex unit)	84
241–245 paper jams	86
250 paper jam	86
260 paper jam	87
271–279 paper jams	88
280 paper jams	88
281 paper jam	89
282 paper jam	89
283 staple jam	90
Understanding printer menus	92
Menus list	92
Paper menu	93
Default Source menu	93
Paper Size/Type menu	93
Configure MP menu	96
Envelope Enhance	97
Substitute Size menu	97
Paper Texture menu	97
Paper Weight menu	99
Paper Loading menu	100
Custom Types menu	102
Universal Setup menu	103
Bin Setup menu	104
Reports menu	105
Network/Ports menu	106
Active NIC menu	106
Standard Network or Network <x> menus	106
Network Reports menu	108
Network Card menu	108
TCP/IP menu	108
IPv6 menu	110
Wireless menu	110
AppleTalk menu	111
NetWare menu	111
LexLink menu	112
Standard USB menu	112
Parallel <x> menu	114
Serial <x> menu	116
SMTP Setup menu	118
Security menu	119
Miscellaneous menu	119
Confidential Print menu	120
Disk Wiping menu	120
Security Audit Log menu	122
Set Date/Time menu	122
Settings menu	123
General Settings menu	123
Setup menu	127
Finishing menu	129
Quality menu	131
Utilities menu	132
XPS menu	133
PDF menu	134
PostScript menu	134
PCL Emul menu	134
HTML menu	137
Image menu	138
Flash Drive menu	138
Help menu	140
Understanding printer messages	142
List of status and error messages	142
Activating Menu Changes	142
Busy	142
Cancel not available	142
Canceling	142
Change <src> to <x>	142
Check duplex connection	142
Check tray <x> connection	143
Clearing job accounting statistics	143
Close door or insert cartridge	143
Close finisher side door	143
Defragmenting Flash DO NOT POWER OFF	144
Deleting	144
Deleting held jobs	144
Deletion complete	144
Deletion failed	144
Disabling DLEs	144
Disabling Menus	144
Disk Corrupted	144
Disk recovery x/y XX% DO NOT POWER OFF	144
Enabling Menus	145
Encrypting disk x/y XX% DO NOT POWER OFF	145
Enter PIN	145
Error reading USB drive	145
Flushing buffer	145
Formatting Disk x/y XX% DO NOT POWER OFF	145
Formatting Flash DO NOT POWER OFF	145
Hex Trace Ready	145
Insert staple cartridge	145
Insert Tray <x>	146
Install bin <x>	146
Install duplex	146
Install envelope feeder	146
Install Tray <x>	147
Install MICR Cartridge	147
Invalid Engine Code	147
Invalid Network Code	147
Invalid PIN	147
Load manual feeder with <x>	147
Load <src> with <x>	148
Load staples	148
Maintenance	148
Menu access turned off by system administrator	148
Menus are Disabled	148
Must be in Ready state to enter menus	148
Network/Network <x>/Network <x>, <y>	148
No held jobs	149
No jobs found	149
No jobs to cancel	149
Not Ready	149
No recognized file types	149
Overflow bin full	149
Parallel/Parallel <x>	149
[PJL RDYMSG]	149
Power Saver	150
Printer busy, Continue, Quit	150
Printing	150
Printing from USB drive DO NOT REMOVE	150
Programming disk DO NOT POWER OFF	150
Programming flash DO NOT POWER OFF	150
Reading USB drive DO NOT REMOVE	150
Ready	150
Reattach bin <x>	150
Reattach bin <x> – <y>	151
Reattach envelope feeder	151
Remote Management Active DO NOT POWER OFF	152
Remove packaging material, check <x>	152
Remove paper from all bins	152
Remove paper from bin <x>	152
Remove paper from standard output bin	152
Remove paper from <linked bin set name>	152
Replace wiper	153
Resetting active bin	153
Resetting the printer	153
Resetting without replacing may affect print quality.	153
Restoring Factory Defaults	153
Restore Held Jobs?	153
Restoring Held Job(s) x/y	153
Routine maintenance needed	154
Securely clearing disk space	154
Serial <x>	154
Some held jobs were lost	154
Staples <x> empty or misfed	154
Staples <x> low or missing	154
Standard Bin Full	154
Submitting selection	154
Too many failed panel logins	154
Toner low	155
Tray <x> Empty	155
Tray <x> Low	155
Tray <x> Missing	155
Unsupported disk	155
Unsupported USB device, please remove	155
Unsupported USB hub, please remove	155
USB/USB <x>	155
USB drive removed	155
View supplies	156
Waiting	156
30 Invalid refill, change cartridge	156
31 Replace defective cartridge	156
32 Cartridge part number unsupported by device	156
34 Short paper	156
35 Insufficient memory to support Resource Save feature	157
37 Insufficient memory for Flash Memory Defragment operation	157
37 Insufficient memory to collate job	157
37 Insufficient memory, some held jobs were deleted	157
37 Insufficient memory, some Held Jobs will not be restored	157
38 Memory full	157
39 Complex page, some data may not have printed	158
42.xy Cartridge region mismatch	158
50 PPDS font error	158
51 Defective flash detected	158
52 Not enough free space in flash memory for resources	158
53 Unformatted flash detected	159
54 Serial option <x> error	159
54 Network <x> software error	159
54 Standard network software error	159
55 Unsupported option in slot <x>	159
56 Parallel port <x> disabled	160
56 Serial port <x> disabled	160
56 Standard parallel port disabled	160
56 Standard USB port disabled	160
57 Configuration change, some held jobs were not restored	160
58 Too many bins attached	161
58 Too many disks installed	161
58 Too many flash options installed	161
58 Too many trays attached	161
59 Incompatible Duplex	161
59 Incompatible envelope feeder	162
59 Incompatible output bin <x>	162
59 Incompatible tray <x>	162
61 Remove defective hard disk	162
62 Disk full	162
80 Routine maintenance needed	162
88 Cartridge low	163
88.yy Cartridge nearly low	163
88.yy Replace cartridge	163
200–282 Paper jam	163
1565 Emulation error, load emulation option	163
Maintaining the printer	164
Cleaning the exterior of the printer	164
Storing supplies	164
Conserving supplies	164
Checking the status of supplies	165
Checking the status of supplies from the printer control panel	165
Checking the status of supplies from a network computer	165
Ordering supplies	165
Ordering print cartridges	165
Moving the printer	166
Before moving the printer	166
Moving the printer to another location	166
Shipping the printer	166
Administrative support	167
Using the Embedded Web Server	167
Checking the device status	167
Setting up e-mail alerts	167
Viewing reports	168
Adjusting Power Saver	168
Restoring the factory default settings	169
Troubleshooting	170
Solving basic problems	170
Solving basic printer problems	170
Printer control panel display is blank or displays only diamonds	170
Embedded Web Server does not open	170
Solving printing problems	171
Multiple-language PDFs do not print	171
Error message about reading USB drive appears	171
Jobs do not print	171
Confidential and other held jobs do not print	172
Job takes longer than expected to print	172
Job prints from the wrong tray or on the wrong paper	173
Incorrect characters print	173
Tray linking does not work	173
Large jobs do not collate	173
Unexpected page breaks occur	174
Solving option problems	174
Option does not operate correctly or quits after it is installed	174
Paper trays	175
2000-sheet tray	175
Envelope feeder	176
Duplex unit	176
5-bin mailbox	176
Output options	176
Memory card	177
Flash memory card	177
Hard disk with adapter	177
Internal Solutions Port	177
Solving paper feed problems	177
Paper frequently jams	177
Paper jam message remains after jam is cleared	178
Page that jammed does not reprint after you clear the jam	178
Solving print quality problems	178
Isolating print quality problems	178
Blank pages	179
Clipped images	179
Ghost images	179
Gray background	180
Incorrect margins	180
Paper curl	181
Print irregularities	181
Print is too dark	182
Print is too light	183
Repeating defects	184
Skewed print	184
Solid black or white streaks	185
Solid color pages	185
Streaked horizontal lines	186
Streaked vertical lines	186
Toner fog or background shading appears on the page	187
Toner rubs off	188
Toner specks	188
Transparency print quality is poor	189
Contacting Customer Support	189
Notices	190
Product information	190
Edition notice	190
UNITED STATES GOVERNMENT RIGHTS	190
Federal Communications Commission (FCC) compliance information statement	190
Temperature information	191
Noise emission levels	191
Static sensitivity notice	191
Laser notice	192
Laser advisory label	192
Power consumption	192
Product power consumption	192
Power Saver	193
Off mode	193
Total energy usage	193
European Community (EC) directives conformity	193
Regulatory notices for wireless products	194
Modular component notice	194
Exposure to radio frequency radiation	194
Notice to users in Brazil	194
Industry Canada (Canada)	194
Taiwan NCC RF notice statement	195
Notice to users in the European Union	195
SOFTWARE LIMITED WARRANTY AND LICENSE AGREEMENT	197