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Dell 7330dn User Guide - Page 46

Windows 2000 or Later Troubleshooting, Verifying Settings, Verifying Driver Installation

UPC - 884116005896

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Windows 2000 or Later Windows 2000 or Later Troubleshooting Note: For Windows XP, select Classic Look or the Windows XP procedures will not match the steps below. To select Classic Look, click Start, click Control Panel, and then Taskbar and Start Menu. Select the Start Menu tab, and then select Classic Start menu. Click OK. This Troubleshooting section assumes you have completed the following tasks: ■ Loaded a printer PCL or PostScript printer driver. ■ Printed and kept a current copy of the Configuration page. Verifying Settings To verify settings: 1. Verify the settings on the Configuration page. ■ IP Address Source is set to: DHCP, Control Panel, BOOTP, or Auto IP (depending on your network configuration). ■ Current IP Address is set correctly. (Note this address if it is assigned by Auto IP, DHCP, or BOOTP.) ■ Subnet Mask is set correctly (if used). ■ Default Gateway is set correctly (if used). ■ LPR is enabled. Verify that the LPR and AppSocket settings are set as desired. ■ Interpreters: Auto, PCL, or PostScript (depending on your driver). 2. Verify that the client is logged into the network and printing to the correct print queue. The user should also have access to the printer queue. Verifying Driver Installation To verify driver installation: 1. Right-click My Network Places on the desktop, and then click Properties. 2. Right-click Local Area Connection, and then click Properties. 3. Select the General tab. View the list of installed network protocols to verify that TCP/IP is installed. (For more information, contact your network administrator.) 4. Click Install to install any components not listed, and then restart your computer. 5. Click Start, click Settings, and then click Printers. 6. Right-click the printer icon, and then click Properties. 7. Select the Advanced tab. Verify that the correct printer driver is installed. 8. Select the Ports tab. Verify that the IP Address in the Print to the Following Ports list is identical to the one on the Configuration page. You may need to click the Configure Port button to see the IP address. If necessary, re-select the TCP/IP number used for the printer. Dell 7330 Mono Laser Printer 3-17

Section	Page
Contents	3
User Safety	9
Electrical Safety	10
Laser Safety	12
Maintenance Safety	13
Operational Safety	14
Printer Location	14
Printer Clearance	14
Operational Guidelines	15
Printing Safety Guidelines	15
Printer Supplies	15
Moving the Printer	16
Symbols Marked on Product	17
Printer Features	18
Parts of the Printer	19
Front View	19
Rear View	19
Internal Components	20
Printer Configurations	21
Standard Features	21
Available Configurations	22
Options and Upgrades	23
Control Panel	24
Control Panel Features	24
Control Panel Layout	25
Print Icon	25
Menu Map	26
Information Pages	26
Sample Pages	26
Fonts	27
Types of Fonts	27
Downloading Fonts	27
Printing Font Samples	28
More Information	29
Resources	29
Network Basics	30
Overview of Network Setup and Configuration	31
Choosing a Connection Method	32
Connecting via Ethernet (Recommended)	32
Connecting via USB	33
Connecting via Parallel	33
Configuring the Network Address	34
TCP/IP and IP Addresses	34
Automatically Setting the Printer’s IP Address	34
Dynamic Methods of Setting the Printer’s IP Address	35
Manually Setting the Printer’s IP Address	37
Printer Management Software	39
Embedded Web Server	39
Available Printer Drivers	40
Windows 2000 or Later	41
Preliminary Steps	41
Quick CD Install Steps	41
Other Methods of Installation	41
Windows 64-Bit Server to 32-Bit Client Installation	45
Windows 2000 or Later Troubleshooting	46
Macintosh OS X, Version 10.3 and Higher	48
Macintosh OS X, Version 10.3	48
Macintosh OS X, Version 10.4	49
Macintosh Troubleshooting (Mac OS X, Version 10.3 and Higher)	51
UNIX (Linux)	52
Quick Install Steps	52
IPv6	54
Enabling IPv6	54
Setting the Interface ID	55
Automatic Address Assignment	56
DHCPv6	57
Manual Address Assignment	58
Address Precedence	59
Printing Basics	60
Supported Paper and Media	61
Paper Usage Guidelines	61
Paper that May Damage Your Printer	62
Paper Storage Guidelines	62
Supported Paper Sizes and Weights	63
Tray Setup	66
Loading Paper	68
Loading Paper in Tray 1 (MPT) for Single-Sided Printing	68
Loading Paper in Trays 2-5 for Single-Sided Printing	72
Loading Paper in Tray 6 for Single-Sided Printing	76
Loading Paper in Tray 1 (MPT) for 2-Sided Printing	79
Loading Paper in Trays 2-5 for 2-Sided Printing	83
Loading Paper in Tray 6 for 2-Sided Printing	86
Selecting Printing Options	90
Factors Affecting Print Performance	90
Selecting Printing Preferences (Windows)	90
Selecting Options for an Individual Job (Windows)	91
Selecting Options for an Individual Job (Macintosh)	91
Printing on Both Sides of the Paper	92
Automatic 2-Sided Printing	92
Binding Preferences	92
Selecting 2-Sided Printing	93
Printing on Specialty Media	94
Printing Transparencies	94
Printing Envelopes	97
Printing Postcards	100
Printing Labels	102
Printing on Custom Size Paper	104
Guidelines	104
Printing Custom Size Paper	105
Creating Custom Paper Types	108
Using the Stapler	109
Stapling Options	109
Low Staples Behavior	109
Adding Staples	110
Using the Hole Puncher	113
Setting the Default Hole Punching Option	113
Emptying the Punch Waste Box	114
Advanced Options	115
Printing Separator Pages	115
Printing Multiple Pages to a Single Sheet (N-Up)	116
Printing Booklets	117
Printing Negative and Mirror Images	118
Scaling	119
Printing Edge-To-Edge	120
Printing Watermarks	121
Printing Cover Pages	122
Job Completion Notification	123
Printing or Deleting Secure, Personal, Proof, and Saved Print Jobs	124
Managing Your Printer	129
Printer Settings	130
Accessing Power Saver	130
Selecting Output Options	131
Accessing the Startup Page	132
Accessing Load Paper Timeout	133
Selecting Tray Settings	134
Changing Printer Language	136
Printer Security	137
Selecting Administrative Settings	137
Selecting Printing Security Settings	138
Configuring HTTPS	138
Managing Certificates	138
Configuring 802.1X	139
Locking the Control Panel Menus	139
Analyzing Printer Usage	140
Job Accounting	140
Usage Profile Reports	141
MaiLinX Alerts	142
Troubleshooting	143
Automatic Diagnostic Tools	144
Online Diagnostics Technical Support	144
Status Monitor Alerts	144
Clearing Paper Jams	145
Jam at A	146
Jam at B	148
Jam at B and C	150
Jam at C	154
Jam at D	157
Jam at D and A	158
Jam at E	161
Jam at F	164
Jam at G	165
Jam at H	167
Jam at the Stacker Upper Tray	168
Paper Size Jam in Tray 1 (MPT)	169
Paper Size Jam in Trays 2-5	172
Paper Size Jam in Tray 6	175
Jam at Tray 2, 3, 4, or 5	178
Jam at Tray 1 (MPT)	180
Jam at Tray 2 and Door A	183
Jam at Tray 3 and Door B	187
Jam at Tray 4 or 5 and Door C	192
Jam at Tray 6	197
Print-Quality Problems	200
Light Prints	200
Blank Prints	201
Black Prints	202
Horizontal Line Deletions	203
Vertical Line Deletions	204
Horizontal Dark Streaks	205
Vertical Dark Streaks	205
Dark Spots or Marks	206
Unfused or Partially Fused Image	207
Wrinkled Prints	208
Blurred Prints	208
Random or Spot Deletions	209
Repeating Defects	210
Control Panel Messages	211
Status Messages	211
Errors and Warnings	212
Additional Resources	213
Maintenance	214
Cleaning the Printer	215
Cleaning the Exterior	215
Cleaning the Interior	215
Supplies	216
Consumables	216
Routine Maintenance Items	216
Customer Usage Patterns	216
Moving and Repacking the Printer	217
Precautions for Moving the Printer	217
Moving the Printer Within the Office	217
Preparing the Printer for Shipment	217
Printer Specifications	218

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Windows 2000 or Later

Dell 7330 Mono Laser Printer

3-17

Windows 2000 or Later Troubleshooting

Note:

For Windows XP, select Classic Look or the Windows XP procedures will not match

the steps below. To select Classic Look, click

Start

, click

Control Panel

, and then

Taskbar

and Start Menu

. Select the

Start Menu

tab, and then select

Classic Start menu

. Click

This Troubleshooting section assumes you have completed the following tasks:

■

Loaded a printer PCL or PostScript printer driver.

■

Printed and kept a current copy of the Configuration page.

Verifying Settings

To verify settings:

Verify the settings on the Configuration page.

■

IP Address Source

is set to:

DHCP

Control Panel

BOOTP

, or

Auto IP

(depending

on your network configuration).

■

Current IP Address

is set correctly. (Note this address if it is assigned by Auto IP,

DHCP, or BOOTP.)

■

Subnet Mask

is set correctly (if used).

■

Default Gateway

is set correctly (if used).

■

LPR

is enabled. Verify that the LPR and AppSocket settings are set as desired.

■

Interpreters

Auto

PCL

, or

PostScript

(depending on your driver).

Verify that the client is logged into the network and printing to the correct print queue. The

user should also have access to the printer queue.

Verifying Driver Installation

To verify driver installation:

Right-click

My Network Places

on the desktop, and then click

Properties

Right-click

Local Area Connection

, and then click

Properties

Select the

General

tab. View the list of installed network protocols to verify that TCP/IP is

installed. (For more information, contact your network administrator.)

Click

Install

to install any components not listed, and then restart your computer.

Click

Start

, click

Settings

, and then click

Printers

Right-click the printer icon, and then click

Properties

Select the

Advanced

tab. Verify that the correct printer driver is installed.

Select the

Ports

tab. Verify that the IP Address in the

Print to the Following Ports

list is

identical to the one on the Configuration page. You may need to click the

Configure Port

button to see the IP address. If necessary, re-select the TCP/IP number

used for the printer.