Dell 924 Owner's Manual - Page 55

Troubleshooting - driver

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Page 55 highlights

5 Troubleshooting Follow these tips when you troubleshoot your printer: • If the printer does not work, ensure that the printer is properly connected. • If an error message appears on the operator panel display, write down the exact message. Setup Problems Computer Problems VER IF Y T H AT YOU R P RI N T ER I S C OM P AT I B L E W IT H Y OU R CO MP U T ER. The Dell Photo AIO Printer 924 supports Windows 2000, Windows XP, and Windows XP Professional x64 Edition. M A K E S U R E Y O U T U R N E D O N B O T H Y O U R P R I N T E R A N D Y O U R C O M P U T E R. CHECK THE USB CABLE. • Ensure the USB cable is firmly connected to your printer and your computer. • Shut down the computer, reconnect the USB cable as shown on the setup diagram for your printer, and then restart the computer. IF THE SOFTWARE INSTALLATION SCREEN DOES NOT APPEAR AUT OMATICALLY, INSTALL THE SOFTWARE MANUALLY. 1 Insert the Drivers and Utilities CD. 2 Click Install. DETERMINE IF THE PRINTER SOFTWARE IS INSTALLED. Click Start→ Programs or All Programs→ Dell Printers→ Dell Photo AIO Printer 924. If Dell Photo AIO Printer 924 does not appear in the list of programs, the printer software is not installed. Install the printer software. For more information, see "Removing and Reinstalling the Software" on page 47. Troubleshooting 55

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Troubleshooting
55
5
Troubleshooting
Follow these tips when you troubleshoot your printer:
•
If the printer does not work, ensure that the printer is properly connected.
•
If an error message appears on the operator panel display, write down the exact message.
Setup Problems
Computer Problems
V
ERIFY
THAT
YOUR
PRINTER
IS
COMPATIBLE
WITH
YOUR
COMPUTER
.
The
Dell Photo AIO Printer 924
supports Windows 2000, Windows XP, and Windows XP
Professional x64 Edition.
M
AKE
SURE
YOU
TURNED
ON
BOTH
YOUR
PRINTER
AND
YOUR
COMPUTER
.
C
HECK
THE
USB
CABLE
.
•
Ensure the USB cable is firmly connected to your printer and your computer.
•
Shut down the computer, reconnect the USB cable as shown on the setup diagram for your
printer, and then restart the computer.
I
F
THE
SOFTWARE
INSTALLATION
SCREEN
DOES
NOT
APPEAR
AUTOMATICALLY
,
INSTALL
THE
SOFTWARE
MANUALLY
.
1
Insert the
Drivers and Utilities
CD.
2
Click
Install
.
D
ETERMINE
IF
THE
PRINTER
SOFTWARE
IS
INSTALLED
.
Click
Start
→
Programs
or
All Programs
→
Dell Printers
→
Dell Photo AIO Printer 924
. If
Dell
Photo AIO Printer 924
does not appear in the list of programs, the printer software is not installed.
Install the printer software. For more information, see "Removing and Reinstalling the Software"
on page 47.