Dell 946 User Guide - Page 87

Troubleshooting, Setup Problems - printer drivers

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Troubleshooting Setup Problems General Problems Error Messages Improving Print Quality Follow these tips when you troubleshoot your printer: If the printer does not work, ensure that the printer is properly connected to the electrical outlet and computer, if using a computer. If an error message appears on the operator panel display, write down the exact message. Setup Problems Computer Problems Verify your printer is compatible with your computer. The printer supports Windows XP, Windows XP Professional x64 Edition, and Windows 2000. Make sure you turned on both your printer and your computer. Check the USB cable. Ensure the USB cable is firmly connected to your printer and your computer. Shut down the computer, reconnect the USB cable as shown on the Setting Up Your Printer poster, and then restart the computer. If the software installation screen does not appear automatically, install the software manually. 1. Insert the Drivers and Utilities CD. 2. In Windows XP, click Start My Computer. In Windows 2000, double-click My Computer from your desktop. 3. Double-click the CD-ROM drive icon, and then double-click setup.exe. 4. When the printer software installation screen appears, click Personal Installation or Network Installation. 5. Follow the instructions on your screen to complete the installation. Determine if the printer software is installed. Click Start Programs or All Programs Dell Printers. If Dell AIO Printer 946 does not appear in the list of programs, the printer software is not installed. Install the printer software. For more information, see Removing and Reinstalling Software.

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Troubleshooting
Setup Problems
General Problems
Error Messages
Improving Print Quality
Follow these tips when you troubleshoot your printer:
If the printer does not work, ensure that the printer is properly connected to the electrical outlet and
computer, if using a computer.
If an error message appears on the operator panel display, write down the exact message.
Setup Problems
Computer Problems
Verify your printer is compatible with your computer.
The
printer
supports Windows XP, Windows XP Professional x64 Edition, and Windows 2000.
Make sure you turned on both your printer and your computer.
Check the USB cable.
Ensure the USB cable is firmly connected to your printer and your computer.
Shut down the computer, reconnect the USB cable as shown on the
Setting Up Your
Printer
poster, and then restart the computer.
If the software installation screen does not appear automatically, install the software
manually.
Insert the
Drivers and Utilities
CD.
1.
In
Windows XP
, click
Start
My Computer
.
2.
In
Windows 2000
, double-click
My Computer
from your desktop.
Double-click the
CD-ROM drive
icon, and then double-click
setup.exe
.
3.
When the printer software installation screen appears, click
Personal Installation
or
Network Installation
.
4.
Follow the instructions on your screen to complete the installation.
5.
Determine if the printer software is installed.
Click
Start
Programs
or
All Programs
Dell Printers
.
If Dell AIO Printer 946
does not appear in the list of programs, the printer software is not
installed. Install the printer software. For more information, see
Removing and Reinstalling
Software
.