Dell Alienware Aurora R12 Service Manual

Dell Alienware Aurora R12 Manual

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  • Dell Alienware Aurora R12 | Service Manual - Page 1
    Alienware Aurora R12 Service Manual Regulatory Model: D23M Regulatory Type: D23M003 April 2021 Rev. A01
  • Dell Alienware Aurora R12 | Service Manual - Page 2
    of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be
  • Dell Alienware Aurora R12 | Service Manual - Page 3
    Contents Chapter 1: Working inside your computer 6 Safety instructions...6 Before working inside your computer...6 Before you begin ...6 Electrostatic discharge-ESD protection...7 ESD field service kit ...7 Transporting sensitive components...8 After working inside your computer...8 Chapter 2:
  • Dell Alienware Aurora R12 | Service Manual - Page 4
    Installing the 1000 W power-supply unit...36 Coin-cell battery...37 Removing the coin-cell battery...37 Installing the coin-cell battery...39 Memory modules...40 Removing the memory modules...40 Installing the memory modules...42 Single-graphics card...44 Removing the single-graphics card...44
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    Removing the system board...86 Installing the system board...88 Entering the Service Tag in the BIOS setup program 90 Chapter 3: Device drivers...92 settings...100 Clearing forgotten password...101 Chapter 5: Troubleshooting...102 SupportAssist diagnostics...102 System diagnostic lights...102
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    troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions than shown in this document. Before working inside your computer NOTE: The images in this
  • Dell Alienware Aurora R12 | Service Manual - Page 7
    as intermittent problems or a Dell products, the sensitivity to static damage is now higher than in previous Dell to recognize and troubleshoot is the intermittent as bonding. Use only Field Service kits with a wrist strap, mat Wrist Strap Tester - The wires inside of an ESD strap are prone
  • Dell Alienware Aurora R12 | Service Manual - Page 8
    the new part arrived service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell stomach muscles. Abdominal muscles support your spine when you inside your computer About this task CAUTION: Leaving stray or loose screws inside
  • Dell Alienware Aurora R12 | Service Manual - Page 9
    Removing and installing components NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Inside view of your computer 1. power-supply unit 3. 2.5-inch hard-drive cage 5. system board 7. processor fan and liquid cooling assembly 9. 3.5-inch hard-
  • Dell Alienware Aurora R12 | Service Manual - Page 10
    System-board components 1. power-supply connector 2. front-panel USB cable 2 (F_USB2) 3. front-panel USB cable 1 (F_USB1) 4. SATA 6 Gbps drive connector (SATA1) 5. SATA 6 Gbps drive connector (SATA2) 6. SATA 6 Gbps drive connector (SATA3) 7. SATA 6 Gbps drive connector (SATA4) 8. solid-state
  • Dell Alienware Aurora R12 | Service Manual - Page 11
    to such surfaces when replacing a component. NOTE: Screw color may vary with the configuration ordered. Table 1. Screw list Component Side-panel release latch Secured to Chassis Screw type 6-32x12-7L Quantity 1 Screw image 2.5-inch hard-drive cage Chassis #6-32 2 3.5-inch hard-drive cage
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    left-side cover Prerequisites 1. Follow the procedure in Before working inside your computer. About this task The following images indicate the location -7L) that secures the side-cover release latch to the chassis. 2. Pull the side-cover release latch to release the left-side cover away from the
  • Dell Alienware Aurora R12 | Service Manual - Page 13
    32x12-7L) that secures the side-cover release latch to the chassis. Next steps 1. Follow the procedure in After working inside your computer. Top cover Removing the top cover Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the left-side cover. About this
  • Dell Alienware Aurora R12 | Service Manual - Page 14
    Steps Starting from the rear, pull up on the top cover to release it from the chassis. NOTE: Top cover is tightly secured to the chassis by clips and may requires force to remove it off the chassis.
  • Dell Alienware Aurora R12 | Service Manual - Page 15
    your computer. Right-side cover Removing the right-side cover Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the left-side cover. 3. Remove the top cover. About this task The following images indicate the location of the right-side cover
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    Steps 1. Starting from the top-front tab, pull the right-side cover away from the chassis. 2. Remove the right-side cover from the chassis. Installing the right-side cover Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
  • Dell Alienware Aurora R12 | Service Manual - Page 17
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  • Dell Alienware Aurora R12 | Service Manual - Page 18
    your computer. Right tron-light board Removing the right tron-light board Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the left-side cover. 3. Remove the top-cover. 4. Remove the right-side cover. About this task The following images indicate the location
  • Dell Alienware Aurora R12 | Service Manual - Page 19
    Steps 1. Disconnect the tron-light cable. 2. Remove the four screws (#6-32) that secure the right tron-light board to the chassis. 3. Remove the right tron-light board off the chassis. Installing the right tron-light board Prerequisites If you are replacing a component, remove the existing component
  • Dell Alienware Aurora R12 | Service Manual - Page 20
    tron-light cable. Next steps 1. Install the right-side cover. 2. Install the top-cover. 3. Install the left-side cover. 4. Follow the procedure in After working inside your computer. 20
  • Dell Alienware Aurora R12 | Service Manual - Page 21
    inch hard drive Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the left-side cover. About this Steps 1. Disconnect the data and power cables from the hard drive. 2. Press the release tabs on the hard-drive carrier and slide the hard-drive assembly out of the
  • Dell Alienware Aurora R12 | Service Manual - Page 22
    NOTE: Repeat the steps to remove any additional 2.5-inch hard drive from your computer. Installing the 2.5-inch hard drive Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the
  • Dell Alienware Aurora R12 | Service Manual - Page 23
    . Next steps 1. Install the left-side cover. 2. Follow the procedure in After working inside your computer. 3. Verify if the storage device is installed correctly (optional): ● If you see Reinstall Windows 10 to the Dell factory image using recovery media in the knowledge base article 000176966. 23
  • Dell Alienware Aurora R12 | Service Manual - Page 24
    Steps 1. Turn on or restart your computer. 2. Press F2 when the Dell logo is displayed on the screen to enter the BIOS setup program. Removing the 3.5-inch hard drive Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the left-side cover. About this task The
  • Dell Alienware Aurora R12 | Service Manual - Page 25
    on the hard-drive carrier and slide the hard-drive carrier out of the hard-drive cage. 3. Pry the hard-drive carrier to release the tabs on the carrier from the slots on the hard drive. 4. Lift the hard drive out of the hard-drive assembly. NOTE: Note the
  • Dell Alienware Aurora R12 | Service Manual - Page 26
    NOTE: Note the orientation on the hard-drive carrier to replace it correctly. 26
  • Dell Alienware Aurora R12 | Service Manual - Page 27
    1. Install the left-side cover. 2. Follow the procedure in After working inside your computer. 3. Verify if the storage device is installed correctly (optional): on to your storage device, see Reinstall Windows 10 to the Dell factory image using recovery media in the knowledge base article 000176966.
  • Dell Alienware Aurora R12 | Service Manual - Page 28
    the procedure from step 3 to step 4 in installing the 2.5-inch hard drive, if installed. 2. Install the left-side cover. 3. Follow the procedure in After working inside your computer. 28
  • Dell Alienware Aurora R12 | Service Manual - Page 29
    3.5-inch hard-drive cage Removing the 3.5-inch hard-drive cage Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the left-side cover. 3. Follow the procedure from step 1 to step 2 in removing the 3.5-inch hard drive, if installed. About this task
  • Dell Alienware Aurora R12 | Service Manual - Page 30
    the procedure from step 3 to step 4 in installing the 3.5-inch hard drive, if installed. 2. Install the left-side cover. 3. Follow the procedure in After working inside your computer. 550 W power-supply unit Removing the 550 W power-supply unit Prerequisites 1. Follow the procedure in Before working
  • Dell Alienware Aurora R12 | Service Manual - Page 31
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  • Dell Alienware Aurora R12 | Service Manual - Page 32
    bracket to the power-supply unit cage. 2. Lift the power-supply unit bracket off the power-supply unit cage. 3. Slide the power-supply unit cage release latches to the unlock position. 4. Lift the power-supply unit cage and rotate the power-supply unit cage away from the chassis. 5. Press the
  • Dell Alienware Aurora R12 | Service Manual - Page 33
    WARNING: The cables and ports on the back of the power-supply unit are color-coded to indicate the different power wattage. Ensure that you plug in the cable to the correct port. Failure to do so may result in damaging the power-supply unit and/or system components. About this task The following
  • Dell Alienware Aurora R12 | Service Manual - Page 34
    -supply unit cage towards the chassis 8. Slide the power-supply unit cage release latches towards the locked position. 9. Align the screw holes on the power the left-side cover. 2. Follow the procedure in After working inside your computer. 1000 W Power-supply unit Removing the 1000 W power
  • Dell Alienware Aurora R12 | Service Manual - Page 35
    latches to the unlock position. 4. Lift the power-supply unit cage and rotate the power-supply unit cage away from the chassis. 5. Press the releasing clip on the power-cable connectors and disconnect all the power cables from the power-supply unit. 6. Remove the four screws (#6-32) that secure the
  • Dell Alienware Aurora R12 | Service Manual - Page 36
    Installing the 1000 W power-supply unit Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. WARNING: The cables and ports on the back of the power-supply unit are color-coded to indicate the different power wattage. Ensure that
  • Dell Alienware Aurora R12 | Service Manual - Page 37
    your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program
  • Dell Alienware Aurora R12 | Service Manual - Page 38
    Steps 1. Lay the computer on the right side. 38
  • Dell Alienware Aurora R12 | Service Manual - Page 39
    latches to the unlock position. 4. Lift the power-supply unit cage and rotate the power-supply unit cage away from the chassis. 5. Press the battery-release lever away from the coin-cell battery until the coin-cell battery pops up. 6. Lift the coin-cell battery out of its socket. Installing the
  • Dell Alienware Aurora R12 | Service Manual - Page 40
    cables to the graphics card. 4. Slide the power-supply unit cage release latches towards the locked position. Next steps 1. Install the left-side cover. 2. Follow the procedure in After working inside your computer. Memory modules Removing the memory modules Prerequisites 1. Follow the procedure
  • Dell Alienware Aurora R12 | Service Manual - Page 41
    Steps 1. Lay the computer on the right side. 41
  • Dell Alienware Aurora R12 | Service Manual - Page 42
    clip on the power-cable connectors and disconnect the power cables from the graphics card. 3. Slide the power-supply unit cage release latches to the unlock position. 4. Lift the power-supply unit cage and rotate the power-supply unit cage away from the chassis. 5. Push the securing
  • Dell Alienware Aurora R12 | Service Manual - Page 43
    any other memory modules installed in your computer. 4. Rotate the power-supply unit cage towards the chassis. 5. Slide the power-supply unit cage release latches towards the locked position. NOTE: Use slots XMM1 and XMM2 if you need to use two memory modules. For more information, see system
  • Dell Alienware Aurora R12 | Service Manual - Page 44
    your computer. Single-graphics card Removing the single-graphics card Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the left-side cover. About this task The following images indicate the location of the graphics card and provides a visual representation
  • Dell Alienware Aurora R12 | Service Manual - Page 45
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  • Dell Alienware Aurora R12 | Service Manual - Page 46
    4. Lift the power-supply unit cage and rotate the power-supply unit cage away from the chassis. 5. Lift to release the graphics-card bracket from the chassis. 6. Press the releasing clip on the power-cable connectors and disconnect the power cables from the graphics card. 7. Push the securing tab on
  • Dell Alienware Aurora R12 | Service Manual - Page 47
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  • Dell Alienware Aurora R12 | Service Manual - Page 48
    into place. 4. Rotate the power-supply unit cage towards the chassis. 5. Connect the power cables to the graphics card. 6. Slide the power-supply unit cage release latches towards the locked position. Next steps 1. Install the left-side cover. 2. Follow the procedure in After working
  • Dell Alienware Aurora R12 | Service Manual - Page 49
    Solid-state drive Removing the solid-state drive Prerequisites 1. Follow the procedure in Before working inside your computer. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive. NOTE: To avoid data loss, do not remove the
  • Dell Alienware Aurora R12 | Service Manual - Page 50
    2. Install the left-side cover. 3. Follow the procedure in After working inside your computer. 4. Verify if the storage device is installed correctly (optional): on to your storage device, see Reinstall Windows 10 to the Dell factory image using recovery media in the knowledge base article 000176966
  • Dell Alienware Aurora R12 | Service Manual - Page 51
    About this task The following images indicate the location of the front bezel and provides a visual representation of the removal procedure. 51
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  • Dell Alienware Aurora R12 | Service Manual - Page 53
    the routing guides on the inside of the chassis. 3. Rotate and pull the front bezel away from the front of the chassis to release the tabs on Rotate the power-supply unit cage towards the chassis. 10. Press the releasing clip on the power-cable connectors and disconnect the power cables from the
  • Dell Alienware Aurora R12 | Service Manual - Page 54
    About this task The following images indicate the location of the front bezel and provides a visual representation of the installation procedure. 54
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  • Dell Alienware Aurora R12 | Service Manual - Page 57
    cable to the system board and route the cables through the routing guides on the inside of the chassis. 3. Align the screw hole of the cable management power-supply unit cage release latches towards the locked position. 9. Route the tron-light cable through the routing guides on the chassis and
  • Dell Alienware Aurora R12 | Service Manual - Page 58
    Top bezel Removing the top bezel Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the left-side cover. 3. Remove the top cover. 4. Remove the right-side cover. 5. Remove the wireless card. 6. Remove the front bezel. About
  • Dell Alienware Aurora R12 | Service Manual - Page 59
    Installing the top bezel Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the top bezel and provides a visual representation of the installation procedure. Steps
  • Dell Alienware Aurora R12 | Service Manual - Page 60
    cover Removing the bottom cover Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the left-side cover. 3. Remove the top side facing up. 2. Press the securing tabs to release the bottom cover from the slots on the chassis. 3. Remove the bottom cover from
  • Dell Alienware Aurora R12 | Service Manual - Page 61
    the 2.5-inch hard-drive cages. 3. Install the right-side cover. 4. Install the top cover. 5. Install the left-side cover. 6. Follow the procedure in After working inside your computer. 61
  • Dell Alienware Aurora R12 | Service Manual - Page 62
    Processor fan and heat-sink assembly Removing the processor fan and heat-sink assembly Prerequisites 1. Follow the procedure in Before working inside your computer. NOTE: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.
  • Dell Alienware Aurora R12 | Service Manual - Page 63
    clip on the power-cable connectors and disconnect the power cables from the graphics card. 3. Slide the power-supply unit cage release latches to the unlock position. 4. Lift the power-supply unit cage and rotate the power-supply unit cage away from the chassis. 5. Disconnect the processor-
  • Dell Alienware Aurora R12 | Service Manual - Page 64
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  • Dell Alienware Aurora R12 | Service Manual - Page 65
    cables to the graphics card. 7. Slide the power-supply unit cage release latches towards the locked position. Next steps 1. Install the left-side cover. 2. Follow the procedure in After working inside your computer. Processor liquid-cooling assembly Removing the processor liquid-cooling assembly
  • Dell Alienware Aurora R12 | Service Manual - Page 66
    WARNING: Despite having a plastic shield, the processor liquid-cooling assembly may be very hot during normal operation. Ensure that it had sufficient time to cool before you touch it. CAUTION: To ensure maximum cooling for the processor, do not touch the heat transfer areas on the processor liquid-
  • Dell Alienware Aurora R12 | Service Manual - Page 67
    clip on the power-cable connectors and disconnect the power cables from the graphics card. 3. Slide the power-supply unit cage release latches to the unlock position. 4. Lift the power-supply unit cage. 5. Rotate the power-supply unit cage away from the chassis. 6. Loosen the three captive
  • Dell Alienware Aurora R12 | Service Manual - Page 68
    Installing the processor liquid-cooling assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. CAUTION: Incorrect alignment of the processor liquid-cooling assembly can damage the system board and processor. About this
  • Dell Alienware Aurora R12 | Service Manual - Page 69
    the power-supply unit cage towards the chassis. 9. Connect the power cables to the graphics card. 10. Slide the power-supply unit cage release latches towards the locked position. Next steps 1. Install the right-side cover. 2. Install the top-cover. 3. Install the left-side cover. 4. Follow the
  • Dell Alienware Aurora R12 | Service Manual - Page 70
    the processor Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the left-side cover. 3. procedure. Steps 1. Press the release lever down and then push it away from the processor to release it from the tab. 2. Extend the release lever completely and open the
  • Dell Alienware Aurora R12 | Service Manual - Page 71
    is fully seated in the socket, close the processor cover. 4. Pivot the release lever down and place it under the tab on the processor cover. Next steps -side cover. 3. Follow the procedure in After working inside your computer. Wireless card Removing the wireless card Prerequisites 1. Follow
  • Dell Alienware Aurora R12 | Service Manual - Page 72
    Steps 1. Remove the screw (M2x2.5) that secures the wireless card to the system board. 2. Lift the wireless-card bracket off the wireless card. 3. Disconnect the antenna cables from the wireless card. 4. Slide and remove the wireless card from the wireless-card slot. Installing the wireless card
  • Dell Alienware Aurora R12 | Service Manual - Page 73
    wireless card. The following table provides the antenna-cable color scheme for the wireless card supported by your computer. Table 3. Antenna-cable color scheme Connectors on the wireless card Main 2. Install the left-side cover. 3. Follow the procedure in After working inside your computer. 73
  • Dell Alienware Aurora R12 | Service Manual - Page 74
    Removing the antennas Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the left-side cover. 3. Remove the antennas to the top bezel. 2. Remove the antenna cables from the routing guides on the top bezel. 3. Lift the antenna off the top bezel. Installing the
  • Dell Alienware Aurora R12 | Service Manual - Page 75
    the antennas to the chassis. 3. Route the antenna cables through the routing guides on the top bezel. Next steps 1. Install the front bezel. 2. After working inside your computer. Front I/O-panel Removing the front I/O panel Prerequisites 1. Follow the procedure in Before working inside your computer
  • Dell Alienware Aurora R12 | Service Manual - Page 76
    Steps 1. Remove the four screws (M3x4) that secures the front I/O-panel to the front bezel. 2. Remove the cable from the routing guides on the front I/O-panel. 3. Press the two clips and lift the front I/O-panel off the front bezel. Installing the front I/O-panel Prerequisites If you are
  • Dell Alienware Aurora R12 | Service Manual - Page 77
    bezel and snap it into place. 2. Route the cables through the routing guides on the front I/O-panel. 3. Replace the four screws (M3x4) that secures the the top cover. 5. Follow the procedure in After working inside your computer. Front-chassis fan Removing the front-chassis fan Prerequisites 1.
  • Dell Alienware Aurora R12 | Service Manual - Page 78
    Steps 1. Disconnect the front-chassis fan cable from the system board. 2. Push the tab to release the front-chassis fan from the chassis. 3. Slide and lift the front-chassis fan off the chassis. Installing the front-chassis fan Prerequisites If you
  • Dell Alienware Aurora R12 | Service Manual - Page 79
    your computer. Top-chassis fan Removing the top-chassis fan Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the left-side cover. About this task The following images indicate the location of the top-chassis fan and provides a visual representation
  • Dell Alienware Aurora R12 | Service Manual - Page 80
    Steps 1. Lay the computer on the right side. 80
  • Dell Alienware Aurora R12 | Service Manual - Page 81
    cables from the graphics card. 3. Slide the power-supply unit cage release latches to the unlock position. 4. Lift the power-supply unit cage from the routing guide on the top-chassis fan bracket. 9. Push the rubber grommets through the holes at each corner of the fan to release top-chassis fan
  • Dell Alienware Aurora R12 | Service Manual - Page 82
    fan to the chassis. 5. Route the top-chassis fan cable through the routing guide on the bracket. 6. Align the tabs on the top-chassis fan with the slots graphics card. 11. Slide the power-supply unit cage release latches towards the locked position. Next steps 1. Install the left-side cover.
  • Dell Alienware Aurora R12 | Service Manual - Page 83
    Front AlienFX LED boards Removing the front AlienFX LED board Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the left-side cover. 3. Remove the right-side cover. 4. Remove the top-cover. 5. Remove the front bezel. About this task The following
  • Dell Alienware Aurora R12 | Service Manual - Page 84
    steps 1. Install the front bezel. 2. Install the top-cover. 3. Install the right-side cover. 4. Install the left-side cover. 5. Follow the procedure in After working inside your computer. Power-button board Removing the power-button board Prerequisites 1. Follow the procedure in Before working
  • Dell Alienware Aurora R12 | Service Manual - Page 85
    Steps 1. Remove the two screws (M2x4) that secure the power-button module to the front bezel. 2. Lift the power-button module off the front bezel. 3. Disconnect the cables from the power-button module. Installing the power-button board Prerequisites If you are replacing a component, remove the
  • Dell Alienware Aurora R12 | Service Manual - Page 86
    computer. System board Removing the system board Prerequisites 1. Follow the procedure in Before working inside your computer. NOTE: Your computer's Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board. NOTE: Replacing
  • Dell Alienware Aurora R12 | Service Manual - Page 87
    7. Remove the single-graphics card. 8. Remove the processor. About this task The following images indicate the location of the system board and provides a visual representation of the removal procedure. 87
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    Steps 1. Disconnect all the cables connected to the system board. NOTE: Note the routing of all cables as you remove them so that you can route them correctly after you replace the system board. For information on system-board connectors, see "system-board components". 2. Remove the eight screws
  • Dell Alienware Aurora R12 | Service Manual - Page 89
    89
  • Dell Alienware Aurora R12 | Service Manual - Page 90
    the procedure in After working inside your computer. NOTE: Your computer's Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup you replace the system board. Entering the Service Tag in the BIOS setup program Steps 1. Turn on or restart your computer. 2.
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    3. Navigate to the Main tab and enter the Service Tag in the Service Tag Input field. Next steps NOTE: Service tag is the alphanumeric identifier located at the back side of your computer. 91
  • Dell Alienware Aurora R12 | Service Manual - Page 92
    2. Go to www.dell.com/support. 3. Enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. 4. Click Drivers & downloads. 5. Click the Detect Drivers button. 6. Review and agree to
  • Dell Alienware Aurora R12 | Service Manual - Page 93
    2. Go to www.dell.com/support. 3. Enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. 4. Click Drivers & downloads. 5. Click the Detect Drivers button. 6. Review and agree to
  • Dell Alienware Aurora R12 | Service Manual - Page 94
    2. Go to www.dell.com/support. 3. Enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. 4. Click Drivers & downloads. 5. Click the Detect Drivers button. 6. Review and agree to
  • Dell Alienware Aurora R12 | Service Manual - Page 95
    2. Go to www.dell.com/support. 3. Enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. 4. Click Drivers & downloads. 5. Click the Detect Drivers button. 6. Review and agree to
  • Dell Alienware Aurora R12 | Service Manual - Page 96
    NOTE: Not all files can be installed automatically. Review the installation summary to identify if manual installation is necessary. 13. For manual download and installation, click Category. 14. Click the network driver file icon and follow the instructions on the screen to install the driver. 96
  • Dell Alienware Aurora R12 | Service Manual - Page 97
    boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can: ● Access System Setup by pressing F2 key ● Bring up the one-time boot menu by pressing F12 key The one-time
  • Dell Alienware Aurora R12 | Service Manual - Page 98
    the current date in mm/dd/yyyy format. Displays the BIOS version number. Displays the product name. Default: Alienware Aurora R11 Displays the service tag of Key Wake Up by Integrated LAN AC Recovery Deep Sleep Control USB Wake Support (S3) USB PowerShare (S4/S5) Allows you to configure the
  • Dell Alienware Aurora R12 | Service Manual - Page 99
    menu Advanced USB PowerShare Wake Support (S4/S5) Auto Power On Auto Power On Mode Auto Power On Date Auto Power On Time Numlock and voltage in the Customization mode. Allows you to enable or disable the Computrace service using the Absolute software. Allows you to set the core ratio limit. Allows
  • Dell Alienware Aurora R12 | Service Manual - Page 100
    Boot menu Boot File Browser Del Boot Option Enable USB Boot Support Boot Option Priorities Boot Option #1 Boot Option #2 Boot Option your changes. Clearing CMOS settings Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the left-side cover. About this task The
  • Dell Alienware Aurora R12 | Service Manual - Page 101
    board. Next steps 1. Remove the left-side cover. 2. Follow the procedure in After working inside your computer. Clearing forgotten password Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the left-side cover. About this task The following images indicate the
  • Dell Alienware Aurora R12 | Service Manual - Page 102
    what they indicate. Table 9. Diagnostics Number of Power LED flashes 1 2 Problem description System board: BIOS and ROM failure No memory or RAM detected, preinstalled in all Dell computers installed with Windows 10 operating system. It consists of tools to diagnose and troubleshoot issues that may
  • Dell Alienware Aurora R12 | Service Manual - Page 103
    from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures. For more information about the Dell SupportAssist OS Recovery, see Dell SupportAssist OS Recovery User's Guide at www.dell.com/ support
  • Dell Alienware Aurora R12 | Service Manual - Page 104
    on the computer even after it has been powered off and the battery has been removed. The following procedure provides the instructions on how to conduct flea power release: Steps 1. Turn off your computer. 2. Disconnect the power adapter from your computer. 3. Press and hold the power button for 15
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Alienware Aurora R12
Service Manual
Regulatory Model: D23M
Regulatory Type: D23M003
April 2021
Rev. A01