Dell Alienware M18x Mobile Manual - Page 51

Software Problems, A program stops responding or crashes repeatedly

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Software Problems Other software problems A program stops responding or crashes repeatedly End the program: 1. Press simultaneously. 2. Click the Applications tab and select the program that is no longer responding. 3. Click End Task. Check the software documentation. If necessary, uninstall and then reinstall the program. A program is designed for an earlier version of Microsoft Windows Run the Program Compatibility Wizard: The Program Compatibility Wizard configures a program so that it runs in an environment similar to an earlier version of Microsoft Windows operating system environments. Back up your files immediately. Use a virus-scanning program to check the hard drive, or CDs. Save and close any open files or programs and shut down your computer through the Start menu. Scan the computer for spyware: If you are experiencing slow computer performance, you frequently receive popup advertisements, or you are having problems connecting to the Internet, your computer might be infected with spyware. Use an anti-virus program that includes anti-spyware protection (your program may require an upgrade) to scan the computer and remove spyware. Run the ePSA diagnostics: If all tests run successfully, the error condition is related to a software problem. 1. Click Start → Control Panel→ Programs→ Programs and Features→ Use an older program with this version of Windows. 2. In the welcome screen, click Next. 3. Follow the instructions on the screen. CHAPTER 5: TROUBLESHOOTING 51

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51
CHAPTER 5: TROUBLESHOOTING
Other software problems
Back up your files immediately.
Use a virus-scanning program to check the hard drive, or CDs.
Save and close any open files or programs and shut down your computer
through the Start menu.
Scan the computer for spyware:
If you are experiencing slow computer performance, you frequently receive pop‑
up advertisements, or you are having problems connecting to the Internet,
your computer might be infected with spyware. Use an anti‑virus program that
includes anti‑spyware protection (your program may require an upgrade) to scan
the computer and remove spyware.
Run the ePSA diagnostics:
If all tests run successfully, the error condition is related to a software problem.
Software Problems
A program stops responding or crashes repeatedly
End the program:
Press <Ctrl><Shift><Esc> simultaneously.
1.
Click the
2.
Applications
tab and select the program that is no longer
responding.
Click
3.
End Task
.
Check the software documentation.
If necessary, uninstall and then reinstall the program.
A program is designed for an earlier version of Microsoft Windows
Run the Program Compatibility Wizard:
°e
Program Compatibility Wizard
configures a program so that it runs in an
environment similar to an earlier version of Microsoft Windows operating system
environments.
Click
1.
Start
→
Control Panel
→
Programs
→
Programs and Features
→
Use an older program with this version of Windows
.
In the welcome screen, click
2.
Next
.
Follow the instructions on the screen.
3.