Dell B3465dnf Mono Smart Card Authentication Client Administrators Guide - Page 17
Smart Card Authentication Client authentication issues
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Troubleshooting 17 The printer home screen fails to return to a locked state when not in use Try one or more of the following: MAKE SURE ALL REQUIRED APPLICATIONS ARE INSTALLED AND RUNNING Smart Card Authentication Client, Application Access Manager, and the authentication token for your Smart Card must be installed and running in order to restrict access to the printer home screen or to individual home screen applications and functions. Background and Idle Screen must also be installed and running if you want to secure access to the entire home screen. MAKE SURE THE HOME SCREEN OR HOME SCREEN ICONS ARE SECURED Either the entire home screen or individual home screen applications and functions must be secured correctly. See "Securing access to the printer" on page 6. Smart Card Authentication Client authentication issues "Authentication failed" error message This error occurs when Kerberos authentication fails or domain controller validation fails while a user is attempting to log in to the printer. CHECK THE SYSTEM LOG FOR RELEVANT DETAILS 1 Access the list of installed applications from the Embedded Web Server. 2 Click System tab > Log. 3 From the Filter menu, select an application status. 4 From the Application menu, select the application, and then click Submit. "Kerberos configuration file has not been uploaded" error message This system log error indicates that the Kerberos configuration file is not installed on the printer. MAKE SURE THE KERBEROS CONFIGURATION FILE IS INSTALLED If you want to use the device Kerberos setup file, then make sure the file is installed on the printer. If you want to use simple Kerberos setup to create the Kerberos configuration file, then manually configure the simple Kerberos setup settings. For information about installing a Kerberos configuration file or configuring simple Kerberos setup settings, see "Configuring Kerberos settings" on page 11.