Dell B3465dnf Mono Smart Card Authentication Client Administrators Guide - Page 23
chain is unknown error message
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Troubleshooting 23 "An error occurred while trying to connect to the OCSP responder" error message This system log error indicates that the OCSP responder URL is configured incorrectly or that the responder timed out before the application could connect to it. Try one or more of the following: CHECK THE OCSP RESPONDER URL 1 Access the application configuration settings from the Embedded Web Server. 2 Under the Online Certificate Status Protocol (OCSP) heading, make sure the value in the Responder URL field is correct. For information about configuring this setting, see "Selecting the domain controller validation method" on page 12. 3 Click Apply. INCREASE THE RESPONDER TIMEOUT 1 Access the application configuration settings from the Embedded Web Server. 2 Under the Online Certificate Status Protocol (OCSP) heading, increase the number of seconds specified in the Responder Timeout field. 3 Click Apply. "The status of at least one of the certificates in the domain controller certificate chain is unknown" error message Try one or more of the following: CHECK THE CERTIFICATES INSTALLED ON THE PRINTER 1 From the Embedded Web Server, click Settings or Configuration. 2 Click Security > Certificate Management > Certificate Authority Management. 3 Make sure all certificates required for chain validation are configured correctly. See "Installing certificates manually" on page 4. ALLOW USERS TO LOG IN IF THE CERTIFICATE STATUS IS UNKNOWN 1 Access the application configuration settings from the Embedded Web Server. 2 Under the Online Certificate Status Protocol (OCSP) heading, select Allow Unknown Status. This allows users to log in to the printer even if the status of one or more of the required certificates is unknown. 3 Click Apply.
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